WHITE PAPER:
Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more.
WHITE PAPER:
Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better.
WHITE PAPER:
View this informative white paper to learn how you can improve your IT security practices. Uncover some of the toughest challenges to maintaining Confidentiality, Integrity, and Availability (CIA). Uncover the sensitive data that needs protection as well as security policies and controls that could lead to a false of security.
WHITE PAPER:
This whitepaper covers how users demand the same availability and performance from their work IT services and applications as they find from those they use in their spare time.
WHITE PAPER:
There is no doubt that cloud computing is changing the IT landscape, but it may also be changing IT's position within business dynamics and objectives. This comprehensive whitepaper presents the findings of a recent survey of IT decision makers on the impact of cloud computing business-wide.
WHITE PAPER:
This white paper gives an overview of the IT service management (ITSM) market and provides criteria for for successful vendor assessment and product implementation.
