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In today's ever-changing times,innovation in business models is a success differentiator for CEOs,as we learned from the IBM 2006 Global CEO Study.
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This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.
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In this analysis, Frank Buytendijk examines what information management means, and describes a complete spectrum of business cases, ranging from tactical cost reduction to transformational impact on the organization’s business model.
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There is a more positive scenario - a "win-win" - but it is one that will require new levels of accountability, tough decisions and hard work on the part of all stakeholders.
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This report takes an in-depth look at the security threat the Russian Business Network (RBN) is to North American-based enterprise businesses. Learn more about their current infrastructure, its corruption, and the impact the RBN has on business today.
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This white paper highlights tips and best practices for CIOs looking for more effective ways to cut risk and create value in virtual environments through better teamwork.
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This white paper examines Dell's holistic solutions, bringing together implementation services, process improvement consulting and customized IT technology so caregivers have better information for better patient care.
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Access this white paper to explore an endpoint management solution that will help federal agencies continuously monitor, manage, and detect vulnerabilities across their critical networks.
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This paper provides an overview of the major issues that are driving support for care transformation. More importantly, it outlines an approach for achieving value from the IT investments made by health care organizations in support of transformation initiatives.