Customer Knowledge Management Software

WHITE PAPER: Creating a single view of customer information starts with correct data. Read this paper to learn 10 steps that assist with improving data quality.

Posted: 21 Nov 2011 | Published: 21 Nov 2011

WHITE PAPER: Read this white paper to explore 5 key strategies to enhance customer satisfaction and discover how to leverage enterprise resource planning (ERP) technology to meet this objective.

Posted: 15 Mar 2012 | Published: 15 Mar 2012

WHITE PAPER: Against a backdrop of increased use of software that is generally more sophisticated, flexible, scalable and easy to use than it was 5 years ago, this research set out to explore the impact of having to maintain a plethora of different software solutions in today’s cash-strapped corporate environment.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

WHITE PAPER: In recent years C-level executives in many of the world's largest and most successful organizations have been forced to introduce a wide range of cost-cutting measures as macroeconomic forces continue to create a challenging and uncertain trading environment.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WHITE PAPER: Given that Sybase ASE can now be deployed as the foundation for SAP Business Suite and BW implementations (in addition to Oracle, Microsoft SQL Server and IBM DB2), the information is relevant to SAP customers installing a new instance of SAP or looking to migrate their existing SAP installation to a different database.

Posted: 22 Apr 2012 | Published: 22 Apr 2012

WHITE PAPER: Read this white paper to learn about a data analytics platform that can access, harness and extract information quickly.

Posted: 25 Oct 2011 | Published: 25 Oct 2011

WHITE PAPER: This paper discusses the case for system consolidation and legacy decommissioning and the best practices approach to ensure data protection and access to legacy data while lowering costs. Learn how the Dolphin platform for data and document management provides flexible applications, tools and best practices for optimizing the SAP environment.

Posted: 20 Sep 2010 | Published: 20 Sep 2010

WHITE PAPER: Read this white paper to learn how comprehensive security analysis equips you with the proper insight into the structure of your software code to identify and resolve possible security holes

Posted: 17 Apr 2012 | Published: 17 Apr 2012

WHITE PAPER: Most companies do not have time to thoroughly investigate all of the potential attack targets inside an application. This white paper explains how the use of software security analysis (SSA) and path methodologies can help you identify vulnerable code and improve application security.

Posted: 19 Apr 2012 | Published: 19 Apr 2012

WHITE PAPER: Access this resource to learn how intelligent archiving can help you efficiently and cost-effectively store, manage and discover your data in a legally defensible manner, as well as 3 best practices for developing an effective data management approach.

Posted: 28 Feb 2012 | Published: 28 Feb 2012