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Business Process Outsourcing Services White Papers (View All Report Types)
 
Special Report on Steria
sponsored by ComputerWeekly.com
WHITE PAPER: This 5 page special report from Computer Weekly gives you the facts on Steria, its strategy, products and services and reviews its financial performance.
Posted: 14 Sep 2012 | Published: 14 Sep 2012

ComputerWeekly.com

How to Provide Efficient & Exceptional Service
sponsored by ConnectWise
WHITE PAPER: This white paper takes you through 8 best practices for providing exceptional and efficient service. Read on to see how a business management platform could further help you to increase your ability to deliver high quality service.
Posted: 17 Sep 2015 | Published: 17 Sep 2015

ConnectWise

Business Process Orchestration Helps Organizations Improve Customer Satisfaction and Profitability
sponsored by SAP America, Inc.
WHITE PAPER: This white paper looks at the increasing use of orchestration technologies to improve business processes that span two or more applications.
Posted: 18 Oct 2011 | Published: 31 Aug 2011

SAP America, Inc.

The Five Critical SLA Questions
sponsored by IBM
WHITE PAPER: SLAs are critical tools that can help ensure appropriate performance. And the use of SLAs as part of the service delivery management process is on the rise. If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements.
Posted: 24 Feb 2011 | Published: 24 Feb 2011

IBM

How to Make Indirect Procurement Outsourcing Work Effectively
sponsored by SAP America, Inc.
WHITE PAPER: Consider how procurement outsourcers have helped customers improve strategic sourcing, contract negotiations and operational procurement. Yet they need to connect these areas with integrated, sourcing-to-settlement procurement processes by providing customers with standard processes and platforms.
Posted: 12 Mar 2010 | Published: 12 Mar 2010

SAP America, Inc.

Magic Quadrant for Web Content Management
sponsored by SDL Web Content Management Solutions Division
WHITE PAPER: This Magic Quadrant will help CIOs and business and IT leaders that are analyzing their Web strategies to assess whether they have the right Web Content Management offering to support them. Use this Magic Quadrant to understand the fresh vitality in the WCM market and how Gartner rates the leading vendors and their packaged products.
Posted: 08 Sep 2010 | Published: 07 Sep 2010

SDL Web Content Management Solutions Division

Seven Steps for a Successful GroupWise Migration to Exchange 2010 and BPO
sponsored by Dell Software
WHITE PAPER: In this new white paper by Quest Software, learn seven steps for a seamless migration from GroupWise to Exchange 2010. Discover Exchange 2010’s key features, and read about the challenges you face when planning your migration.
Posted: 16 Sep 2010 | Published: 15 Sep 2010

Dell Software

Business rules and decisioning for process experts
sponsored by SAP AG
WHITE PAPER: Read this white paper to discover how decisioning can be used as a method for enhancing process orientation to deliver greater value to the business. Continue reading to learn the critical importance of identifying and controlling how the decisions within processes and applications are made.
Posted: 15 Sep 2011 | Published: 15 Sep 2011

SAP AG

Growing Market Share in a Highly Competitive Financial Services Industry
sponsored by Keynote Systems
WHITE PAPER: Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.
Posted: 23 Jan 2005 | Published: 01 Jan 2004

Keynote Systems

7 Steps for a Successful GroupWise Migration to Exchange 2010 and BPO
sponsored by Dell Software
WHITE PAPER: In this new white paper by Quest Software, learn seven steps for a seamless migration from GroupWise to Exchange 2010. Discover Exchange 2010’s key features, and read about the challenges you face when planning your migration.
Posted: 27 Oct 2010 | Published: 26 Oct 2010

Dell Software
 
 
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