A guide on how to select an ITSM Software Solution in 2013
sponsored by Flycast Partners
WHITE PAPER:
This white paper is an essential resource for companies that are evaluating or investing in service desk software.
Posted: 16 Apr 2013 | Published: 16 Apr 2013
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Evaluating ITIL Help Desk/Service Desk Software Top 10 Considerations
sponsored by Cherwell
WHITE PAPER:
This white paper demystifies some of the common misconceptions surrounding help desk software selection. Inside, you'll find the top ten considerations for evaluating a help desk software solution.
Posted: 24 Jan 2013 | Published: 24 Jan 2013
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Bursting with HP CloudSystem
sponsored by HP & Intel®
WHITE PAPER:
Managing service delivery across multiple clouds is a challenge. In this white paper, discover how cloud bursting – a feature of HP CloudSystem – can help you easily conquer this challenge from a single point of control. View now to learn more!
Posted: 04 Mar 2013 | Published: 30 Nov 2012
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CW+ Exclusive EquaTerra research: Taking the pulse of the European outsourcing market
sponsored by ComputerWeekly.com
WHITE PAPER:
EquaTerra is pleased to offer to Computer Weekly readers a custom, European focused edition of the results from its 2Q10 EquaTerra global business and information technology (IT) services Pulse survey.
Posted: 24 Oct 2011 | Published: 15 Jul 2010
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Get Certified - Avaya Communication Manager
sponsored by Global Knowledge
WHITE PAPER:
The Avaya Professional Credential Program is designed to make sure that individuals have the knowledge and skills to successfully sell, design, implement (install), and maintain Avaya products.
Posted: 08 May 2013 | Published: 08 May 2013
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IT pay and bonus prospects in 2011
sponsored by ComputerWeekly.com
WHITE PAPER:
ROBERT WALTERS SURVEYED APPROXIMATELY 200 PROFESSIONALS WORKING IN THE IT SECTOR. THE RESULTS SHOW THAT A HIGH PROPORTION HAVE VERY MODEST SALARYAND BONUS EXPECTATIONS.
Posted: 21 Oct 2011 | Published: 15 Feb 2011
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IT Service Excellence
sponsored by BMC-Accenture
WHITE PAPER:
This white paper provides insight into the relationship between service management and performance. Discover the key attributes of service excellence and the results you can achieve by implementing a lifecycle-based approach.
Posted: 11 Aug 2011 | Published: 11 Aug 2011
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IBM Tivoli Service Request Manager White Paper
sponsored by IBM
WHITE PAPER:
This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper.
Posted: 22 Oct 2010 | Published: 15 Jan 2010
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Gaining Efficiency and Business Value through Better Management of your IT Infrastructure
sponsored by IBM
WHITE PAPER:
This white paper takes a closer look at the processes involved in IT infrastructure management. Get advice to help you select the right tools for the job, maintain server software and firmware, and more.
Posted: 31 Jul 2012 | Published: 01 Aug 2011
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IBM Service Management: Driving growth for Managed ICT Service Providers
sponsored by IBM
WHITE PAPER:
Integrated Service Management offerings from IBM are designed to help managed service providers (MSPs) accelerate growth by supporting cost reduction programs, service delivery excellence, and the enablement of new and innovative business models such as cloud-based services.
Posted: 03 Oct 2011 | Published: 03 Oct 2011
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