Service Level Agreements Management Services Reports

All in the Cloud Together
sponsored by SearchCloudComputing.com
EZINE: In this three-part handbook, learn about key cloud service-level agreement topics, including: three steps that will help organizations create effective cloud SLAs, why hybrid cloud SLAs are harder to define, how to avoid critical public cloud mistakes, and more.
Posted: 30 Oct 2015 | Published: 30 Oct 2015

SearchCloudComputing.com

Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management
sponsored by BMC Software, Inc.
WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: 17 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Vblock Drives Enterprise Cloud Growth for CSC
sponsored by EMC Converged Platforms.
WHITE PAPER: Faced with the need to meet client demands for cloud-based IT support, systems integrator Computer Sciences Corporation (CSC) needed to find a new infrastructure that was built to handle cloud deployments. Read this case study to discover the approach they took.
Posted: 09 Oct 2013 | Published: 09 Oct 2013

EMC Converged Platforms.

SLAs Key to Ensuring Reliable Cost-Efficient Cloud Services
sponsored by Kaseya International Limited
EGUIDE: In this expert guide, our editors examine SLAs in the era of cloud computing to help readers understand their use and a comprehensive analysis on drafting a proper SLA for your business needs,
Posted: 13 Sep 2011 | Published: 13 Sep 2011

Kaseya International Limited

How to Choose a Managed Network Services Provider
sponsored by MegaPath Inc.
WHITE PAPER: Managing your network is no easy task, hence the reason managed service providers (MSPs) exist. In this resource, explore the advantages of outsourcing to an MSP and best practices for finding the right MSP for your organization.
Posted: 23 May 2012 | Published: 22 May 2012

MegaPath Inc.

Ask the right questions before committing to a colocation SLA policy
sponsored by SearchDataCenter.com
EBOOK: Colocation providers offer valuable business continuity services. To avoid disappointment, be sure a service-level agreement sets clear expectations.
Posted: 01 Sep 2017 | Published: 01 Sep 2017

SearchDataCenter.com

CSC partners with VCE to jump-start cloud business with Vblock™ Infrastructure Systems
sponsored by EMC Converged Platforms.
CASE STUDY: This case study explores the solution one of your peers implemented to meet the growing needs of their client base, ensure availability, performance, and security, and increase their competitive advantage in the cloud services market.
Posted: 30 Jul 2012 | Published: 30 Dec 2011

EMC Converged Platforms.

Service Management Virtual Simulation (tool)
sponsored by IBM
RESOURCE CENTER: Check out this virtual forum to access papers and podcasts pertaining to dynamic infrastructure solutions from IBM.
Posted: 08 Dec 2009 | Published: 07 Dec 2009

IBM

OMEGAMON Extended Insight- Analysis: Where is your application spending time?
sponsored by IBM
WHITE PAPER: The limited amount of infomation provided by traditional DB2 for z/OS monitoring makes it difficult and time-consuming to isolate problems within the multiple layers of today's Java, CLI (SAP), and .NET applications. Read this paper to discover a monitoring alternative that provides the detailed information needed for modern applications.
Posted: 14 Feb 2012 | Published: 31 Dec 2011

IBM

Why Third Party Data Storage Maintenance is Right for You
sponsored by MSDI
WHITE PAPER: Third party maintenance companies offer cost effective maintenance and support agreements that save as much as 40% in ongoing maintenance costs while keeping service levels agreements (SLA's) the same, if not improving them. Read this comprehensive white paper to see if third party maintenance might be right for your organization.
Posted: 07 Jul 2011 | Published: 07 Jul 2011

MSDI