An introduction to SAP Business One
sponsored by Sapphire
WHITE PAPER:
Check out this white paper to learn the key capabilities of the SAP Business One ERP solution and discover how working with Sapphire Systems will help your business move forward faster.
Posted: 29 Jun 2020 | Published: 29 Jun 2020
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Aberdeen Report: The return on managing customer convenience in modern service programs
sponsored by ServiceNow
RESEARCH CONTENT:
Download this Aberdeen report to explore why customer convenience is increasingly important in modern service programs, and get expert recommendations on how to minimize customer effort.
Posted: 13 Apr 2020 | Published: 13 Apr 2020
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Three Benefits of Delivering Unified Commerce
sponsored by Adobe
WHITE PAPER:
Access this white paper to discover the 3 major benefits of delivering unified commerce.
Posted: 25 Jun 2020 | Published: 24 Jun 2020
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Artificial intelligence: Friend or Foe of Customer Service?
sponsored by Genesys
WHITE PAPER:
Download this CustomerThink paper to learn about the use of AI in customer service and explore guidance from analysts and industry leaders in the market.
Posted: 30 Jan 2020 | Published: 30 Jan 2020
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CX Improvement: The Need to Put Consumer Data Protection and Privacy First
sponsored by Verizon
WHITE PAPER:
For companies seeking valuable data, it is obvious special offers and personalization only go so far. First, you must demonstrate that you’re satisfying privacy concerns. Read on to learn how you can assuage these concerns and provide a superior customer experience—by using data to create insight, and providing your customers with peace of mind.
Posted: 25 Jun 2020 | Published: 28 Aug 2019
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The Power of Mobile Customer Engagement in Retail Services
sponsored by TATA Communications
WHITE PAPER:
According to recent research, retailers who are actively embracing the use of mobile technology can stand to gain a significant advantage in the coming years. Learn about the benefits and potential ROI of a mobile customer engagement strategy in retail services, as well as how you can get started in this white paper.
Posted: 26 Jun 2020 | Published: 26 Jun 2020
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A Practitioner’s Guide to Sustainable Customer Experience in the Contact Center
sponsored by Vonage
WHITE PAPER:
While digital interactions are on the rise, the contact center continues to play a significant role in building and maintaining a brand’s reputation. Download this white paper for practical tips on how to deliver a great customer experience in the contact center
Posted: 15 Apr 2020 | Published: 15 Apr 2020
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Americas: The CX Speed Seekers
sponsored by Verizon
WHITE PAPER:
Consumers across the Americas have prioritized speed and efficiency since the first drive-through was invented. So how do you improve the consumer experience for these customers? Check out this Verizon white paper to learn how your customer experience strategy can be improved and acted upon in the Americas.
Posted: 22 Jul 2020 | Published: 19 Jun 2019
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Intrado Guide: Creating Customer Personas
sponsored by Intrado
WHITE PAPER:
While you may be familiar with customer segments, many are less familiar with customer personas. While a segment will list simple demographic information, personas are more in-depth pictures of clients: what their desires, needs, emotions and more are. Read on to learn how to cultivate and use customer personas.
Posted: 22 Jul 2020 | Published: 22 Jul 2020
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Data Privacy e-Book
sponsored by SearchSecurity.co.UK
TECHNICAL ARTICLE:
SearchSecurity.Co.UK presents a comprehensive guide to data privacy in the UK. Our experts cover all the angles in order to help you protect the data your organisation collects, transmits and stores.
Posted: 12 Apr 2011 | Published: 12 Apr 2011
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