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Business of Information Technology >
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Partner Relationship Management
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DEFINITION: A partner portal is a Web-based application that allows a manufacturer's established partner (usually a distributor, reseller, installer, service provider, or other strategic partner) to obtain direct access to marketing resources, pricing and sales information, as well as technical details/support that are unavailable to other end users. For example, the partner portal may list new promotions or discounts
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Partner Relationship Management definition sponsored by SearchITChannel.com, powered by WhatIs.com an online computer dictionary
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Partner Relationship Management Reports
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Maximizing Value from SAP with Supply Chain Collaboration in Software as a Service Model
sponsored by E2open
WHITE PAPER:
This white paper highlights some of the risks and challenges associated with establishing collaborative, shared supply chain processes across all trading partners.
Posted: 15 May 2007 | Published: 01 May 2007
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CSM Essentials Guide: Advanced self-service platforms open new customer frontiers
sponsored by ServiceNow
EGUIDE:
Gartner recently found that 15% of all customer service interactions will be handled completely by AI by 2021. But many organizations have also reported difficulty with managing AI technologies. Read the 3 articles in this handbook to learn about the benefits and drawbacks of customer service AI and other self-service platforms
Posted: 24 Jan 2020 | Published: 24 Jan 2020
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Modern-day Sales Team, Yesterday’s CRM?
sponsored by Salesforce
RESEARCH CONTENT:
Providing a unified customer experience requires a base of business technology that employees can use to communicate with customers. The most successful organizations are doing this with a modern CRM system. Download this Frost & Sullivan research report to explore why organizations are implementing modern CRM and the benefits it brings.
Posted: 10 Jan 2020 | Published: 10 Jan 2020
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6 Best Practices of Field Service Leaders
sponsored by ServiceNow
WHITE PAPER:
Many field service organizations today still manage much of their work manually, using spreadsheets, email and even pen and paper—which can often lead to inefficient operations and frustrated customers. Download this eBook to explore 6 best practices for upgrading field service management to improve CX.
Posted: 29 Jan 2020 | Published: 29 Jan 2020
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The power of possibilities: Buy, extend, and build on a true cloud contact center platform
sponsored by Genesys
WHITE PAPER:
The buy or build debate has permeated the wide range of applications on which contact centers depend. There are good reasons for – and arguments against – each approach. Download this white paper to review the reasons for and against buying and building. Also explore the benefits of using an API-first cloud contact center solution.
Posted: 31 Jan 2020 | Published: 31 Jan 2020
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The Road to Agent Experience Maturity: A Self-Assessment
sponsored by NICE inContact
RESEARCH CONTENT:
In recent years, the focus in the contact center industry has primarily been on improving CX, but what’s often not adequately addressed is the agent experience (AX). Download this white paper to review a framework that you can use to enhance your agent experience while improving the overall effectiveness, and impact of your contact center.
Posted: 21 Feb 2020 | Published: 21 Feb 2020
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Expanding Your Service Offerings with Recurring IT Assessments
sponsored by RapidFire
EBOOK:
This white paper shares how MSPs can make regular and ongoing IT assessments feasible from a both a resource and cost perspective and presents a blueprint for incorporating recurring assessments into your standard service offerings. Read on here to learn how to add recurring IT assessments to your service arsenal.
Posted: 05 Dec 2019 | Published: 05 Dec 2019
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Capgemini’s Business Command Center: Simplify DX
sponsored by Capgemini
WEBCAST:
Watch this brief video to learn about Capgemini’s Business Command Center—which can help simplify digital transformation by bringing together processes, applications, and IT in 1 single pane of glass.
Posted: 18 Dec 2019 | Premiered: Dec 18, 2019
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Top 10 startup stories of 2019
sponsored by ComputerWeekly.com
EGUIDE:
A persistent theme in this year's Computer Weekly startup coverage was collaboration, but this time with a particular emphasis on building ecosystems. Across Europe, startups have been pushing to build collaborative ecosystems in both the public and private sector alongside their partners. Here are Computer Weekly's top 10 startup stories of 2019.
Posted: 23 Dec 2019 | Published: 23 Dec 2019
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Benefits of Digital Transformation for Oil and Gas Companies
sponsored by TIBCO
WHITE PAPER:
A recent IDC Analyst Infobrief outlined 6 specific challenges in making sense of oil and gas companies’ data that posed the greatest concern. Access this white paper to view these challenges and to gain exposure to 3 use cases that reveal how analytics can help you outcompete your peers in the oil and gas industries.
Posted: 24 Feb 2020 | Published: 24 Feb 2020
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