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Partner Relationship Management

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DEFINITION: A partner portal is a Web-based application that allows a manufacturer's established partner (usually a distributor, reseller, installer, service provider, or other strategic partner) to obtain direct access to marketing resources, pricing and sales information, as well as technical details/support that are unavailable to other end users. For example, the partner portal may list new promotions or discounts  … 

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Partner Relationship Management Reports
 
Maximizing Value from SAP with Supply Chain Collaboration in Software as a Service Model
sponsored by E2open
WHITE PAPER: This white paper highlights some of the risks and challenges associated with establishing collaborative, shared supply chain processes across all trading partners.
Posted: 15 May 2007 | Published: 01 May 2007

E2open

Future-Proof Your Digital Experiences
sponsored by Progress Software Corporation Sitefinity
WEBCAST: Digital transformation is frequently touted as a necessary initiative, but what exactly is it addressing? For many businesses, digital transformation is a process focused on overhauling and improving the user experience. Watch this webcast to learn how digital transformation affects the customer experience and prepares it better for the future.
Posted: 30 Apr 2020 | Premiered: Feb 17, 2020


Using Analytics to Solve Customers' New Struggles
sponsored by Acoustic
WEBCAST: Download this webinar to learn how you can use analytics to uncover—and ultimately resolve—your customers’ major pain points.
Posted: 19 May 2020 | Premiered: May 19, 2020

Acoustic

Is it time the contact center walked away from social media?
sponsored by BT
WHITE PAPER: Download this white paper to learn why some organizations have begun to move away from social media when it comes to contacting customers, and what you can do to derive more value from it.
Posted: 12 Mar 2020 | Published: 12 Mar 2020

BT

EX Salesforce Inside Stories
sponsored by Salesforce
RESOURCE: What happens when an entire organization uses Salesforce? See how Salesforce makes every employee more productive.
Posted: 23 Apr 2020 | Published: 23 Apr 2020

Salesforce

Autonomous Customer 2020: The Importance of Voice Channels
sponsored by BT
RESOURCE: Did you know that person-to-person phone calls are still the most used customer channel? Find out why voice channels are still the most preferred method of communication, and what customers generally expect in those interactions in this infographic.
Posted: 21 Feb 2020 | Published: 21 Feb 2020

BT

5 Key Trends in Understanding Digital and Channel Success
sponsored by BT
RESOURCE: What does it mean to offer an autonomous customer experience in 2020? Find out in this infographic, which explores 5 key trends in understanding digital and channel success.
Posted: 20 Feb 2020 | Published: 20 Feb 2020

BT

Using Automated Scorecards to Improve Agent Performance
sponsored by CallMiner
WHITE PAPER: When Quality Monitoring (QM) and recording processes were introduced, call center supervisors were able to monitor agent activity, but with all the communication channels used today, legacy QM tools are no longer adequate. Download this white paper to learn about a more modern way to create quality scorecards with speech analytics and automation.
Posted: 20 Mar 2020 | Published: 20 Mar 2020

CallMiner

Disruptive Customer Engagement with Cloud Contact Center Software
sponsored by RingCentral
WHITE PAPER: The shift to the cloud that is happening in the contact center software market is very similar to what has already happened in the customer relationship management (CRM) market. Download this report to learn why so many organizations are adopting cloud contact center software and explore 4 RingCentral customer success stories.
Posted: 13 Apr 2020 | Published: 13 Apr 2020

RingCentral

Zoom Gains Insight into Active Accounts and Buyers to Accelerate Complex Sales
sponsored by TechTarget
CASE STUDY: In this video, Austin Martin, ABM Program Manager at Zoom, explains how they use TechTarget’s Priority Engine™ to not only identify accounts active in their market but to drill down to members of buying teams.
Posted: 06 Apr 2020 | Published: 06 Apr 2020

TOPICS:  CRM | Marketing | Sales
TechTarget
 

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