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Partner Relationship Management

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DEFINITION: A partner portal is a Web-based application that allows a manufacturer's established partner (usually a distributor, reseller, installer, service provider, or other strategic partner) to obtain direct access to marketing resources, pricing and sales information, as well as technical details/support that are unavailable to other end users. For example, the partner portal may list new promotions or discounts  … 

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Partner Relationship Management Reports
 
Maximizing Value from SAP with Supply Chain Collaboration in Software as a Service Model
sponsored by E2open
WHITE PAPER: This white paper highlights some of the risks and challenges associated with establishing collaborative, shared supply chain processes across all trading partners.
Posted: 15 May 2007 | Published: 01 May 2007

E2open

Streamlining Customer Service with In-App Support Solutions
sponsored by Zendesk
WHITE PAPER: The appeal of mobile-based shopping is ultimately the convenience factor - so consumers expect an equally convenient customer service experience. So, how do you meet these modern omnichannel consumer demands? Read this white paper to find out.
Posted: 22 Mar 2019 | Published: 31 Dec 2018

TOPICS:  CRM | Mobile CRM
Zendesk

The Ultimate Guide to Site Search User Experience
sponsored by Coveo
WHITE PAPER: 30% of all web visitors will perform a search at some point on your company's website—but poor site search can leave shopping carts empty, and customers scarce. Don't fall victim to a poor site-search, explore these 8 best practices and boost your bottom line.
Posted: 07 Feb 2019 | Published: 31 Dec 2018

Coveo

Best Practices for Service Management: 5 Ways to Increase Client Satisfaction and Profits
sponsored by ConnectWise
EBOOK: Download this e-book for 5 methods of improving service management to increase client satisfaction and a discussion on the benefits of using a professional services automation (PSA) solution with remote monitoring and management.
Posted: 08 Mar 2019 | Published: 31 Dec 2018

ConnectWise

Virgin Trains Streamlines Processes with ServiceNow to Transform the Rider Experience
sponsored by ServiceNow
CASE STUDY: Virgin Trains was looking to transform their rail experience by delivering a consistently positive customer experience. In this case study, discover how Virgin Trains successfully transformed their customer experience with ServiceNow, and decide if a customer service platform from ServiceNow is right for you.
Posted: 11 Mar 2019 | Published: 11 Mar 2019

ServiceNow

Artificial Intelligence in Asia: Trust, Understanding and the Opportunity to Re-Skill
sponsored by Salesforce
WHITE PAPER: AI is projected to drive $3.9 trillion in global business value by 2022, according to a forecast by Gartner. But exactly how familiar are consumers with AI? And how well do they know it? In this white paper, discover what Asian consumers know about AI, and the common pain points that make them tick.
Posted: 13 Mar 2019 | Published: 13 Mar 2019

Salesforce

The Road to Transforming the Customer Service Experience
sponsored by ServiceNow
WHITE PAPER: With the information provided in this white paper, discover how to modernize your customer service strategy through the use of smart technology, and increase your bottom-line with these new CX strategies.
Posted: 19 Mar 2019 | Published: 19 Mar 2019

ServiceNow

Make This the Final Year Your Contact Center Expands Headcount to Handle High Seasonal Volume
sponsored by ShoreGroup
RESOURCE: Call center volume can spike as high as 58% on peak holidays like Black Friday. However, temporary outsourcing may not be the solution to meeting the increase in customer demands. Inside, explore how self-service technology is changing the world of the contact center, and uncover the leading technologies driving superior customer service.
Posted: 06 Mar 2019 | Published: 06 Mar 2019

ShoreGroup

inQuba Delivers Context for Enhanced Customer Experience
sponsored by TIBCO
CASE STUDY: In this case study, learn how inQuba America was able to use TIBCO to successfully exchange data with clients' core operational and financial systems, get an in-depth view of how customers interact with their business, and more.
Posted: 04 Feb 2019 | Published: 31 Dec 2016

TIBCO

Accelerate Conversions, Increase Engagement, Build Customer Loyalty
sponsored by Algolia
WHITE PAPER: Shopper expectations are higher than ever. Yet, an appealing product offering isn't enough to maximize conversion and ultimately revenue. In this resource, learn how you can increase engagement and drive loyalty through relevant content, as well as understand your customers with powerful analytics.
Posted: 18 Mar 2019 | Published: 18 Mar 2019

Algolia
 

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