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Business of Information Technology >
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Partner Relationship Management
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DEFINITION: A partner portal is a Web-based application that allows a manufacturer's established partner (usually a distributor, reseller, installer, service provider, or other strategic partner) to obtain direct access to marketing resources, pricing and sales information, as well as technical details/support that are unavailable to other end users. For example, the partner portal may list new promotions or discounts
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Partner Relationship Management definition sponsored by SearchITChannel.com, powered by WhatIs.com an online computer dictionary
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Partner Relationship Management Reports
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Maximizing Value from SAP with Supply Chain Collaboration in Software as a Service Model
sponsored by E2open
WHITE PAPER:
This white paper highlights some of the risks and challenges associated with establishing collaborative, shared supply chain processes across all trading partners.
Posted: 15 May 2007 | Published: 01 May 2007
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Computer Weekly – 15 December 2020: How security will be different after Covid-19
sponsored by ComputerWeekly.com
EZINE:
In this week's Computer Weekly, the world of cyber security will probably never return to its pre-pandemic state – we look ahead. The combination of remote working and streaming video is putting extra strain on networks. And we look at how digital transformation is changing the way contact centres are run. Read the issue now.
Posted: 14 Dec 2020 | Published: 15 Dec 2020
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Real-time analytics possible fuel for post Covid pandemic growth
sponsored by ComputerWeekly.com
EGUIDE:
Real-time analytics promises the last word in business agility. There is obvious business value in being able to react immediately to changing patterns in customer behaviour or to prevent problems ahead of time, to give but two examples. And becoming more real-time could be an element in accelerating economic growth beyond the pandemic.
Posted: 18 Jan 2021 | Published: 18 Jan 2021
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The Reopening Playbook
sponsored by Medallia
EBOOK:
The next era of business is unfolding right now, and both customers and employees are looking forward to a controlled return to physical locations. In this eBook, you’ll learn the five key experience management practices to help your business reopen successfully.
Posted: 22 Feb 2021 | Published: 22 Feb 2021
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Rethinking the Contact Center
sponsored by Avaya
RESEARCH CONTENT:
Successful organizations follow some key best practices to ensure they are delivering a good experience in their contact center. This Nemertes research report outlines those strategies, as well as expert tips for boosting agent productivity, implementing chatbots, and more. Download your copy to get started.
Posted: 12 Jan 2021 | Published: 12 Jan 2021
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How AI enabled this Fortune 500 company to improve its customer care interactions and operational performance up to 20%
sponsored by Fractal
RESOURCE:
Read this brief case study to see how using Fractal's AI-powered tool, dCrypt, helped one Fortune 500 retailer improve their overall customer care operations framework, and customer experience—while improving operational performance by 20%.
Posted: 28 Sep 2020 | Published: 28 Sep 2020
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Pearson Refurbishes Their Customer Service and Boosts Email Support with Freshdesk
sponsored by Freshworks
CASE STUDY:
Publishing company, Pearson Netherlands, had predominantly been using email to respond to customer queries. But as they grew, they realized they needed to implement a new support solution, like Freshdesk by Freshworks. Learn about their experience using Freshdesk in this case study.
Posted: 18 Sep 2020 | Published: 18 Sep 2020
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IT Modernization Driving Business Transformation
sponsored by Hewlett Packard Enterprise
WHITE PAPER:
This white paper covers three stories from companies that have modernized their IT environments to digitalize and expand their ways of doing business in the face of a global pandemic. Open now to take a look.
Posted: 17 Feb 2021 | Published: 17 Feb 2021
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BFSI in the age of the connected customer An industry snapshot by Genesys
sponsored by Genesys
EBOOK:
In this eBook, explore some of the biggest customer service trends in BFSI today, how you can act and respond effectively to them, and where we expect 2021 will take us next.
Posted: 12 Mar 2021 | Published: 12 Mar 2021
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Cloudcall Insight Perfecting The Art Of Conversation With Your Customers
sponsored by CloudCall Ltd
RESEARCH CONTENT:
What exactly makes a ‘good’ conversation with a customer, and what role does each channel play? CloudCall wanted to find out, so they commissioned RedFox Research to survey over 1000 customers. Explore the results in this report
Posted: 06 Nov 2020 | Published: 06 Nov 2020
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