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LNP Reports
 
Top 12 Enterprise Service Management Vendors Head-to-Head
sponsored by ServiceNow
ANALYST REPORT: In this Forrester analysis, find out how the top 12 enterprise service management vendors stack up – and which are leading the pack.
Posted: 10 Oct 2018 | Published: 23 Aug 2018

ServiceNow

Make Your IT Events Less Eventful
sponsored by Splunk
WHITE PAPER: The complexity of modern IT environments is leaving IT with apps that flood them with events, false positives, and useless alerts. IT needs tools that enable them to identify and solve the issues that matter most. Access this white paper to learn how deploying an event analytics tool eases this task with data-driven insights.
Posted: 26 Jan 2018 | Published: 19 Dec 2017

Splunk

HealthPartners Unlocks Powerful Project Portfolio Management
sponsored by ServiceNow
CASE STUDY: HealthPartners, a non-profit healthcare system with over 22,000 employees, originally brought in ServiceNow to replace their legacy IT helpdesk – but they didn't stop there. Find out what results they earned inside this quick article.
Posted: 04 Apr 2019 | Published: 20 May 2018

ServiceNow

CW Benelux ezine August 2018
sponsored by ComputerWeekly.com
EZINE: It's hardly surprising that the Netherlands is pioneering smart cities. The tech-savvy nation is already planning to have a digital port in Rotterdam with automated ships. Now, according to one Dutch academic, "almost every Dutch municipality is doing something with smart technology".
Posted: 03 Aug 2018 | Published: 09 Aug 2018

ComputerWeekly.com

The Perfect Partnership: Boosting Human IT Support with Virtual Agents
sponsored by Serviceaide
WHITE PAPER: Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

CW Benelux May 2018
sponsored by ComputerWeekly.com
EZINE: GDPR becomes law at the end of this month, so we take a look at how organisations in the Netherlands are preparing for it. Cover your eyes if you are squeamish as you only have days left to get things right.We lead this issue with a story published in February, so perhaps things have changed. But if not, some organisations should be concerned.
Posted: 01 May 2018 | Published: 01 May 2018

ComputerWeekly.com

Crossing the Legacy ITSM Chasm
sponsored by ServiceNow
WHITE PAPER: This exclusive report examines "next-generation ITSM" and its contributions towards changing IT and business requirements. Download now to compare advances with the risks of staying with legacy ITSM models and evaluate the risks of "doing nothing" and allowing legacy ITSM to persist.
Posted: 18 Mar 2019 | Published: 28 Feb 2018

ServiceNow

Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

The Importance of First Contact Resolution
sponsored by Contegix
WHITE PAPER: Tracking and measuring the performance of service desks isn't always straight forward. That's where First Contact Resolution (FCR) can prove to be a valuable metric. Inside this guide, learn more about FCR – including how to measure it, analyze it, and tie it to employee productivity – and how it can ultimately help to lower total support costs.
Posted: 31 Jul 2019 | Published: 31 Jul 2019

Contegix

Evolving to Hybrid Cloud for a Digital-First Business
sponsored by Intel
RESOURCE: Jump into this article to learn about the critical business use cases of hybrid cloud, including heightened IT service delivery, streamlined development workflows, and more.
Posted: 04 Mar 2019 | Published: 04 Mar 2019

Intel
 
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