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The Human Face of Big Data: Data Driven
sponsored by
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007


Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006


Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007


Five Lessons Learned from Enterprise-Scale IT Transformations
sponsored by Dell EMC and Intel®
RESOURCE: This resource distills the experience gained and lessons learned from on-the-ground execution of enterprise-scale IT transformations. Read on to learn some of the most critical—and, often, overlooked—aspects of these initiatives, as well as the top 5 takeaways for achieving your own transformation goals.
Posted: 09 Jan 2018 | Published: 09 Jan 2018

Dell EMC and Intel®

Case Study: Modernizing Service Desk Eliminates Outage Time
sponsored by ServiceNow
CASE STUDY: One regional health care provider's IT team struggled with a legacy ticketing system, ad hoc processes and disparate systems, and the need to enhance service quality. Read on to learn how investing in ITIL and ITSM tools benefited every aspect of this health care provider's business practices and improved their overall quality of service.
Posted: 24 Jan 2018 | Published: 31 Jul 2017


Alleviate Technical Debt : A Practical Path to IT Modernization
sponsored by Red Hat
WHITE PAPER: There are several core approaches you can take to advance your IT modernization efforts, which this white paper closely examines. Read on to view these four pragmatic methods for structuring your initiatives, as well as discover a viable first step for your modernization path: UNIX-to-Linux migration.
Posted: 02 Mar 2018 | Published: 31 Dec 2016

Red Hat

Workplace Mobility: Retain Control
sponsored by Atos
VIDEO: There is a lot that goes into keeping employees equipped for their jobs while keeping the enterprise secure. Take one minute to watch this video to learn about the bullet points you need to cover when it comes to maintaining control over employee mobility.
Posted: 29 Nov 2017 | Premiered: 15 Nov 2017


The Journey Towards Digital Transformation
sponsored by ServiceNow
VIDEO: Most organizations are trying to figure out how to get results from digital transformation. The issue is that transformation is a journey, not a destination. Find out how CEMEX, a global leader in the building materials industry, is successfully navigating their journey to more efficient back‑office processes.
Posted: 26 Jan 2018 | Premiered: 19 Jan 2018


How Cloud Skills Are Accelerating the Careers of IT Professionals
sponsored by Microsoft
WHITE PAPER: Written for IT pros, this white paper helps professionals plot their self-development and certification paths to maximize career potential with strong cloud skills. Read on to learn the most influential skills cloud pros should possess, and more.
Posted: 05 Feb 2018 | Published: 31 May 2017


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