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WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...

Posted: 07 Dec 2006 | Published: 01 Mar 2006

BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.

Posted: 18 Jan 2013 | Published: 18 Jan 2013

WHITE PAPER: If done wrong, onboarding can create a relationship that lacks trust, which can lead to reduced customer lifetime value and increased churn. Open up this white paper to get some expert advice from leaders in the managed services industry, covering how MSPs can develop a successful onboarding processing, create detailed documentation and more.

Posted: 22 Jan 2021 | Published: 02 Feb 2021

WHITE PAPER: Customers doing business with Cisco most often contract through a Cisco Enterprise Agreement (EA). The discounts can be enticing but risks inherent to this agreement expose you to cost overruns in other ways. This guide exposes the "Top 3 Gotchas in a Cisco EA" and explains how to avoid them.

Posted: 14 Sep 2021 | Published: 14 Sep 2021

WEBCAST: This webinar discusses the important concepts and components of Microsoft 365 Suites suites to help you reduce compliance risks and improve the management and optimization of your cloud licenses.

Posted: 10 Sep 2021 | Premiered: Mar 9, 2021

WHITE PAPER: If you size your investments with Adobe incorrectly, you may face lost negotiating leverage or punitive true-up fees. This detailed guide provides examples of the financial impact of forecasting incorrectly, a 4-point plan to accurately assess current usage and forecast future licensing needs, and more.

Posted: 10 Sep 2021 | Published: 10 Sep 2021

WHITE PAPER: These days, it's getting harder and harder to get a good deal from Dell EMC—even if you grow your investment. They're increasingly successful at locking their customers in and eliminating negotiation leverage. This critical resource provides a proven blueprint to get competitive pricing.

Posted: 14 Sep 2021 | Published: 31 Dec 2020

WHITE PAPER: The good deal you negotiate with Adobe may quickly turn out to be worse than you think if you're not tuned into traps inherent in a typical agreement. Without taking steps to protect yourself, the prices you thought you were paying can vanish with your next transaction. Access this eBook for key guidance to help you future-proof your next deal.

Posted: 10 Sep 2021 | Published: 10 Sep 2021

WHITE PAPER: This white paper offers 5 ITSM best practices that can help your IT services team provide employees with the support and services they expect while keeping costs low. Key best practices include providing remote IT services, separating incidents from service requests and making better use of service delivery data. Download now to read more.

Posted: 01 Feb 2021 | Published: 01 Feb 2021

WHITE PAPER: Self-healing organizations –using AI-driven ITOM to predictively detect issues and resolve them automatically – are a huge, yet unattainable, goal for CIOs. Open up this white paper to learn how to harness AIOps to improve predictability, observability, and real-time decision making to get your organization one step closer to self-healing.

Posted: 07 Apr 2021 | Published: 07 Apr 2021