ITSM

WHITE PAPER: In this whitepaper, find out how ServiceNow, a leading IT service management (ITSM) provider, pushed their IT operations into high gear using their own ITSM and IT operations management platforms.

Posted: 09 Oct 2018 | Published: 09 Oct 2018

EBOOK: This e-book provides insight into how to increase your revenue by capitalizing on the needs of midmarket IT customers. Continue reading to find out the top 3 most demanded service offerings and the keys to understanding midmarket IT.

Posted: 11 Mar 2019 | Published: 31 Dec 2018

WHITE PAPER: Click to access a collection of case studies that highlight the impact of machine learning in predicting, preventing, and troubleshooting IT events before they have a chance to leave a mark on business continuity – and before they impact customers.

Posted: 21 Jan 2019 | Published: 21 Jan 2019

WHITE PAPER: In major incident management strategies, keeping stakeholders informed throughout the resolution process is often considered a critical step – but why? Click inside to read more about what IT pros are saying about stakeholder reporting – and spoiler alert, it's not encouraging.

Posted: 12 Oct 2018 | Published: 12 Oct 2018

WEBCAST: Zurich Insurance had several different third party service providers for their service desks, data center services, network services, etc., and needed a way to integrate all of these services in their IT service management processes. Watch this video to learn about the SIAM provider that helped them achieve integration.

Posted: 30 Mar 2018 | Premiered: Oct 18, 2017

CASE STUDY: One global media and entertainment leader needed to move from multiple, disconnected monitoring tools and manual processes to an automated approach for seamless integration between event management and the CMDB. Read this case study to learn how they were able to overcome these challenges with an ITSM service.

Posted: 22 Jan 2018 | Published: 17 Nov 2016

WHITE PAPER: Can AI help your ITSM? In this resource, learn about the top five questions your IT organization should address when considering a virtual support agent to determine if these solutions can be advantageous to your IT services.

Posted: 12 Apr 2018 | Published: 12 Apr 2018

EZINE: In this week's Computer Weekly, we look at some of the latest tools for the digital workplace and find out how they can improve collaboration and innovation. We ask what lessons the demise of Carillion has for IT outsourcing. And the CIO of retailer River Island tells us how technology is changing the high street in fashion. Read the issue now.

Posted: 02 Feb 2018 | Published: 02 Feb 2018

WHITE PAPER: An inefficient ITIL can be a major setback for developers and heighten the risk of service disruptions and noncompliance. In this case study, learn more about how one company turned their ITSM strategy on its head using intelligent service management technology.

Posted: 13 Apr 2018 | Published: 13 Apr 2018

: Unplanned outages can have a disastrous impact on brand and business reputations. But is a reactive IT support strategy enough to prevent them? Open up this guide from Harvard Business Review to learn why predictive, AI-fueled IT support platforms are proving to be an essential component of the modern enterprise.

Posted: 19 Feb 2019 | Published: 19 Feb 2019