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ITSM Reports
Relating IT to Business Performance
sponsored by StackState
CASE STUDY: When Nationale-Nederlanden Bank was struggling to meet their SLAs, the company turned to StackState. Working with Stackstate, NN Bank was able to achieve high availability of 99.8%, increase their customer net promoter score to 11.6, and more. Download the case study to learn more about NN Bank’s experience.
Posted: 03 Dec 2020 | Published: 03 Dec 2020


Simplified RACF Management
sponsored by Beta Systems
DATA SHEET: Access this data sheet from Beta Systems to learn about _beta access for RACF, a solution that delivers simple administration, monitoring, and auditing of your z/OS security system, replacing the costly tools you use today while providing the same functionality.
Posted: 13 Nov 2020 | Published: 13 Nov 2020

Beta Systems

The Effects of COVID-19 on IT Infrastructure Spending
sponsored by Fujifilm Recording Media USA, Inc.
EGUIDE: Explore this e-guide to learn the 3 ways the pandemic is affecting IT and storage spending, what flexible infrastructure investments are out there, and the pros & cons of consumption-based pricing.
Posted: 12 Nov 2020 | Published: 10 Nov 2020

Fujifilm Recording Media USA, Inc.

Evaluating The Servicenow Virtual Agent? What You Need To Know.
sponsored by Espressive
EBOOK: If you are evaluating the ServiceNow virtual agent for employee self-help across your enterprise, this eBook should help. The eBook is divided into two sections: 5 questions to ask ServiceNow about their virtual agent and 5 reasons why ServiceNow customers choose Espressive Barista. Open now to help you in your evaluation process.
Posted: 17 May 2021 | Published: 17 May 2021


The top 3 IT pains of the new reality and how to solve them with ITSM plus ITOM
sponsored by ServiceNow
WHITE PAPER: In today’s remote work environment, three common IT headaches have emerged. Inside this guide, unearth the causes of these pain points—and learn how to start solving them.
Posted: 09 Mar 2021 | Published: 09 Mar 2021


Six Indispensable Features of the Modern Service Desk
sponsored by SolarWinds Worldwide LLC
Posted: 19 May 2021 | Published: 19 May 2021

SolarWinds Worldwide LLC

Global electronics manufacturer provides a reliable, fast communication channel for modern workers
sponsored by Serviceaide
CASE STUDY: An electronics manufacturer’s IT team was already using an ISM platform to help with daily operations, but they felt that there might be an even better method out there that could help accelerate the fulfillment of service requests and other questions. Open up this case study to see what solutions the organization implemented to help.
Posted: 28 Jun 2021 | Published: 28 Jun 2021


Digital Transformation Should Start With Your It Help Desk.
sponsored by Espressive
EBOOK: Due to the pandemic, IT budgets are only growing 2% in 2021. That means budgeting is still crucial, creating a greater need for digital transformation. This eBook discusses why digital transformation should begin with your internal help desk, 3 key requirements for selecting a virtual service agent for employee self-help, and more.
Posted: 13 May 2021 | Published: 13 May 2021


Academy Bank Streamlines Service Management, Purchasing, and Change Management with ITIL-based Automation
sponsored by Serviceaide
CASE STUDY: Open up this case study to read up on Academy Bank’s service desk dilemma, the solution they chose, and the final results they received from their new Point of Business platform.
Posted: 30 Jun 2021 | Published: 30 Jun 2021


Deliver smart, responsive IT services in an always changing world
sponsored by ServiceNow
WHITE PAPER: Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in an ever changing world. Open up this white paper to explore how to boost ITSM tools with machine learning, chat bots and analytics.
Posted: 12 Feb 2021 | Published: 12 Feb 2021


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