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ITSM Reports
 
Data Enrichment Will Be the New Correlation
sponsored by Kentik
RESOURCE: Data is only as valuable as the analytics tools used to extract insights. In the world of IT operations, this is especially true. That's where AIOps is intended to come into play. Jump inside this blog post to learn about the three primary analytics areas where AIOps practices shine the brightest.
Posted: 21 Aug 2019 | Published: 26 Jul 2019

Kentik

Adidas: IT Self-Service in Action
sponsored by ServiceNow
CASE STUDY: Learn how Adidas used ServiceNow® platforms to create a consumer-style shop to deliver services and increase efficiencies for its employees across 160 countries
Posted: 03 Apr 2019 | Published: 03 Apr 2019

ServiceNow

ITSM and Digital Transformation – Where Are We?
sponsored by Serviceaide
WEBCAST: Hear from ITSM and IT automation experts as they discuss the impending evolution of ITSM under the pressures of digital transformation – and how technology like AI, machine learning, and process automation will become crucial to a successful IT service strategy.
Posted: 17 Jun 2019 | Premiered: Nov 27, 2018

Serviceaide

Top 2019 IT Service Management Tools Compared
sponsored by ServiceNow
ANALYST REPORT: IT service management (ITSM) tools are the backbone of IT departments around the world. But not all ITSM offerings are created equal. In this Gartner Magic Quadrant report, find out how the top ITSM tools of 2019 stack up against one another.
Posted: 10 Sep 2019 | Published: 29 Aug 2019

ServiceNow

Buyer's Guide to Choosing The Right Remote Support Tool
sponsored by LogMeIn Rescue
WHITE PAPER: This buyer's guide can help you select the remote support tool that will work best for your organization. Inside, explore five critical purchase considerations you should focus on before you make a final decision.
Posted: 01 May 2019 | Published: 01 May 2019

LogMeIn Rescue

Case Study: Keeping the Service Desk Up to Speed with Compliance
sponsored by Serviceaide
WHITE PAPER: In this case study, find out how BRK, a leading sanitation company in serving over 15 million customers, deployed a new service management platform to keep their service desk up to task.
Posted: 21 Nov 2018 | Published: 21 Nov 2018

Serviceaide

UCAS Enhances Customer Service Through Improved Application Management
sponsored by Splunk
WHITE PAPER: UCAS, an organization responsible for managing applications to higher education institutions on behalf of universities across the UK, sifts through over 650,000 student applications every year. Find out how they tackled the hurdles of immense data volumes to increase service quality, system availability, and more.
Posted: 25 Feb 2019 | Published: 25 Feb 2019

Splunk

The Economic Impact of ServiceNow IT Applications
sponsored by ServiceNow
ANALYST REPORT: Inside this report from Forrester, take a closer look into the real financial benefits that have been directly tied to ServiceNow's IT management product suite using a variety of measurements.
Posted: 21 Aug 2019 | Published: 30 Jun 2019

ServiceNow

The Perfect Partnership: Boosting Human IT Support with Virtual Agents
sponsored by Serviceaide
WHITE PAPER: Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

ITIL Certification: Cost & Benefit Analysis
sponsored by BMC
RESOURCE: Is earning an ITIL certification worth the investment? Jump into this blog post to weigh the costs and the benefits of an ITIL certification at varying levels – and learn how to determine if it's the right move for your career.
Posted: 10 Jul 2019 | Published: 12 Nov 2018

BMC
 

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