At this point, the majority of enterprises have a chatbot or virtual assistant in place, or, at the very least, an initiative to deploy one. To not have either puts them at risk of falling behind. This paper dives into the importance of deploying a virtual agent and how to find the right fit for your business needs. Download now to get started.
This data sheet takes a look at Servideaide’s Intelligent Service Management (ISM) platform, a full featured service management suite designed to be both simple and affordable. Open now to explore key benefits, capabilities, considerations, and more.
As request volumes continue to escalate, there's been a new focus on shifting IT self-service from just a request channel to a fulfillment channel as well. Jump into this webinar to scope out the various challenges of modern self-service IT platforms, and how introducing automation and AI-infused tech can alleviate them.
A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.
In a paper by Enterprise Management Associates, over 85% of organizations say they are using enterprise service management (ESM) tools in some capacity and that will only continue to grow in 2021.Open up this paper to uncover five trends that are keeping ESM relevant, a snapshot of ESM use cases, key statistics, and more.
Maximizing ROI from strategic IT initiatives is a top digital transformation goal. This eBook offers insights on how to plan and execute a successful IT business management effort. Open now to learn more.
Why are so many IT service desks tools getting overly complicated and costly? This paper explains how IT teams can go back to the basics with ITSM tools, the benefits of upgrading to a SaaS model, what to look for in your next ITSM solution, and more. Download now to get started.