ITSM

WHITE PAPER: The consequences of slotting digital workspace, ITSM, and chatbot platforms into existing IT environments aren't always readily apparent – especially when making the case to business stakeholders. Inside this Forrester analysis, read through the benefits, costs, and risks associated with these investments, from ROI to expected operating costs.

Posted: 29 May 2019 | Published: 31 Jan 2019

EGUIDE: In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

ANALYST REPORT: IT service management (ITSM) tools are the backbone of IT departments around the world. But not all ITSM offerings are created equal. In this Gartner Magic Quadrant report, find out how the top ITSM tools of 2019 stack up against one another.

Posted: 10 Sep 2019 | Published: 29 Aug 2019

WEBCAST: In its newest version, ITIL, the industry standard ITSM framework has undergone a bit of a facelift, embracing modern agile and DevOps methodologies. Tune into this webinar to hear ITSM and ITIL evangelists discuss what’s new within ITIL 4, and discover best practices for earning its full benefit suite.

Posted: 28 Oct 2019 | Premiered: Oct 28, 2019

WHITE PAPER: In this guide, find out how combining IT operations management (ITOM) and IT service management (ITSM) models can break down heavy operational siloes, giving IT teams more clarity into operations, infrastructure, and ultimately, their business impact.

Posted: 08 Mar 2019 | Published: 20 Sep 2018

VIDEO: Watch this brief video case study to see how Micro Focus Operations Bridge was able to deliver IT operations transparency with a newly-discovered business service focus to Vodafone Germany.

Posted: 16 Oct 2019 | Premiered: 16 Oct 2019

WHITE PAPER: Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

RESOURCE: Is DevOps the end of ITIL? Or can ITIL and DevOps work together harmoniously? Jump into this blog to read further in to the DevOps vs. ITIL argument from several industry perspectives – and find out what factors should determine your IT organization's strategy moving forward.

Posted: 12 Jul 2019 | Published: 28 Nov 2018

WHITE PAPER: This exclusive report examines "next-generation ITSM" and its contributions towards changing IT and business requirements. Download now to compare advances with the risks of staying with legacy ITSM models and evaluate the risks of "doing nothing" and allowing legacy ITSM to persist.

Posted: 18 Mar 2019 | Published: 28 Feb 2018