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5 best practices for resilient, reliable, remote IT services sponsored by ServiceNow WHITE PAPER: Eliminate backlogs and fire drills once and for all. Download this eBook covering best practices for separating incidents from service requests, providing self-service options, and delivering anywhere, anytime access, tracking assets automatically, consolidating redundant applications. Posted: 22 Jul 2021 \| Published: 22 Jul 2021 TOPICS: IT Service Management

Negotiating with Workday sponsored by ClearEdge WHITE PAPER: Workday's approach to pricing and licensing can limit your flexibility and negotiating position in purchases but there are still critical opportunities and pitfalls to navigate to find your way to a better deal. This helpful guide is packed with actionable advice. Posted: 13 Sep 2021 \| Published: 13 Sep 2021 TOPICS: Financial Management \| Financial Services \| Human Resources Management \| Human Resources Service Providers \| Human Resources Services \| Human Resources Software \| IT Service Management \| IT Services \| IT Spending \| Licensing \| Negotiation \| Purchasing \| Purchasing Best Practices \| Spend Management

Salesforce Street Pricing & Sales Tactics sponsored by ClearEdge WHITE PAPER: This special report provides you with the actual discounts negotiated in more than 100 recent Salesforce deals on products like CRM, Marketing Cloud, Einstein and more. Posted: 13 Sep 2021 \| Published: 13 Sep 2021 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Satisfaction \| Customer Service \| Customer Support Software \| IT Service Management \| IT Services \| IT Spending \| Negotiation \| Purchasing \| Purchasing Best Practices \| Spend Management

Rightsizing Your ServiceNow Spend sponsored by ClearEdge WHITE PAPER: ServiceNow's licensing models and product bundles can be inflexible, leaving little wiggle room to avoid overpaying for the functionality you need. Without best practices to accurately forecast your licensing demand, the risks can be even greater. Download this useful guide to learn more. Posted: 13 Sep 2021 \| Published: 13 Sep 2021 TOPICS: IT Service Management \| IT Services \| IT Spending \| Negotiation \| Purchasing \| Purchasing Best Practices \| Spend Management

ServiceNow Street Pricing & Sales Tactics sponsored by ClearEdge WHITE PAPER: Find out the actual discounts negotiated in more than 100 recent deals for ServiceNow products. Download the report to learn how your deal stacks up and more. Posted: 13 Sep 2021 \| Published: 13 Sep 2021 TOPICS: IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Spending \| Purchasing \| Purchasing Best Practices

CPP InVision Managed Services sponsored by CPP Associates VIDEO: Check out this short video to learn how you can cut IT service costs and drive innovation and revenue with CPP InVision Managed Services, with end-to-end IT managed services that expand the breadth and depth of your ongoing technology support, maintenance, and security. Posted: 12 Jul 2021 \| Premiered: 12 Jul 2021 TOPICS: IT Infrastructure \| IT Management \| IT Service Management

Oracle Deal-Makers Toolkit sponsored by ClearEdge WEBCAST: Oracle customers are well advised to prepare for sales engagements long before an upcoming purchase or renewal and to exercise extreme caution. Watch our "Oracle Deal-Makers Toolkit" webinar to learn how to avoid the numerous landmines in your next deal. Posted: 10 Sep 2021 \| Premiered: Feb 10, 2021 TOPICS: Database Management \| Databases \| Enterprise Resource Management \| IT Asset Management \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Spending \| Oracle (Product) \| Purchasing \| Purchasing Best Practices

Rightsizing Your Adobe Spend sponsored by ClearEdge WHITE PAPER: If you size your investments with Adobe incorrectly, you may face lost negotiating leverage or punitive true-up fees. This detailed guide provides examples of the financial impact of forecasting incorrectly, a 4-point plan to accurately assess current usage and forecast future licensing needs, and more. Posted: 10 Sep 2021 \| Published: 10 Sep 2021 TOPICS: Content Management \| Content Management Services \| Content Management Software \| Content Providers \| Enterprise Content Management \| Enterprise Content Management Software \| IT Service Management \| IT Services \| IT Spending \| Procurement \| Purchasing \| Purchasing Best Practices \| Spend Management

Top 3 Gotchas in a Salesforce Agreement sponsored by ClearEdge WHITE PAPER: This eBook identifies traps hidden in the standard language of your Salesforce licensing agreement and provides specific guidance to help minimize your company's exposure. Posted: 13 Sep 2021 \| Published: 13 Sep 2021 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Satisfaction \| Customer Service \| Customer Support Software \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Spending

Alpargatas gains efficiency by implementing a Service Management tool capable of supporting processes and flows sponsored by Serviceaide CASE STUDY: In this case study, see how Alpargatas gained efficiency by implementing a Service Management tool capable of supporting their processes and workflows. Open now to take a look at key challenges they faced, the solutions they implemented, and final results. Posted: 02 Jul 2021 \| Published: 02 Jul 2021 TOPICS: IT Service Management

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