ITSM Reports

Benelux IT Priorities 2017 - Infographic
sponsored by TechTarget ComputerWeekly.com
DATA SHEET: Each year, Computer Weekly asks CIOs and senior IT decision makers what they will be investing in during the 12 months ahead. Access this infographic to find out the key spending priorities for 2017 in Benelux.
Posted: 08 Feb 2021 | Published: 23 Feb 2017

TechTarget ComputerWeekly.com

ITOps & service management: The state of play in APAC
sponsored by TechTarget ComputerWeekly.com
EGUIDE: In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.
Posted: 08 Feb 2021 | Published: 22 Jul 2020

TechTarget ComputerWeekly.com

The Modern Approach to ITSM: Autonomy With Alignment
sponsored by Atlassian
ESG SHOWCASE: According to recent Enterprise Strategy Group (ESG) research, writes Senior ESG Analyst Jon Brown, 98% of organizations using traditional ITSM models report significant challenges. Read this ESG Showcase to consider, instead, the anatomy of modern ITSM and gain guidance on implementation next steps.
Posted: 22 Aug 2023 | Published: 22 Aug 2023

Atlassian

MicroScope – July 2023: The pressure to deliver
sponsored by MicroScope
EZINE: With technology always changing, it can feel like an impossible feat to keep up – we speak to experts about how the channel handles rapid change and the pressure this places on partners to meet customer expectations. Also read about major themes of the market and how the topic of return on investments needs to stretch beyond economics
Posted: 06 Jul 2023 | Published: 07 Jul 2023

MicroScope

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services
sponsored by Lenovo and Intel
WHITE PAPER: This white paper details the value of an exceptional support team.
Posted: 17 Oct 2014 | Published: 01 Aug 2013

Lenovo and Intel

CIO Stories of Driving Digital Transformation in Today's World
sponsored by ServiceNow
EBOOK: How do CIOs achieve digital transformation? Read this white paper to learn how your organization can unlock its digital potential by gleaning expert insight from leading C-suite executives.
Posted: 22 Oct 2018 | Published: 31 Dec 2018

ServiceNow

Manage Your Data Center Operations More Efficiently
sponsored by Hewlett Packard Enterprise
EGUIDE: This expert e-guide offers 10 professional tips to improve the management process of IT assets and IT support in your data center. Walk through these tips and see first-hand how they can improve upon the strategies you already have in your data center while also offering a fresh new perspective.
Posted: 28 Dec 2016 | Published: 18 Dec 2016

Hewlett Packard Enterprise

Automating the IT Service Desk
sponsored by ServiceNow
ESSENTIAL GUIDE: Since its inception, the IT service desk has provided an intuitive portal designed to make it easier for users to get technical help – and for IT associates to keep on top of support workflows. So what happens when automation is thrown into the mix? Dive into this E-Guide to take a closer look.
Posted: 24 Apr 2019 | Published: 24 Apr 2019

ServiceNow

AIOps Takes the Lead on Root Cause Analysis
sponsored by ServiceNow
ESSENTIAL GUIDE: Of all the recent developments in the IT operations sphere, automated root cause analysis is one that has many enterprises salivating. But despite the obvious interest around AIOps, many IT monitoring vendors are hesitant about jumping on the bandwagon. Keep reading to hear what you could stand to gain from AIOps.
Posted: 03 May 2019 | Published: 02 May 2019

ServiceNow

Strategize IT Budget and Infrastructure Planning to Secure DevOps Pipelines
sponsored by Red Hat
EGUIDE: Learn how to implement a collaborative, lightweight ITIL approach in your infrastructure, and adapt ITIL to suit your priorities by unifying ITSM and DevOps under one framework. Download now to keep a close eye on DevOps pipelines by strategizing your budget to secure container initiatives, and more.
Posted: 02 Feb 2017 | Published: 31 Jan 2017

Red Hat