ITSM

WHITE PAPER: In this whitepaper, find out how ServiceNow, a leading IT service management (ITSM) provider, pushed their IT operations into high gear using their own ITSM and IT operations management platforms.

Posted: 09 Oct 2018 | Published: 09 Oct 2018

WHITE PAPER: In this case study, find out how Virgin Trains kept their transformation goals on track – and on time – through a comprehensive business roadmap that began with IT service management.

Posted: 15 Nov 2018 | Published: 20 Jun 2018

WHITE PAPER: In this Forrester analysis, find out how the top 12 enterprise service management vendors stack up – and which are leading the pack.

Posted: 10 Oct 2018 | Published: 23 Aug 2018

WHITE PAPER: Many European governments have shifted their IT services into the cloud in search of increased efficiency and cost-savings. Belgium, however, decided to go a step further in their move. Click inside to find out how their ambitious cloud-based ITSM strategy panned out.

Posted: 19 Oct 2018 | Published: 20 Mar 2017

WHITE PAPER: In a world dominated by agile, DevOps, and lightning time-to-market speed, effective IT incident management tools need to have the horsepower to match. Continue reading to discover how to choose an alert and response system that can deliver.

Posted: 12 Oct 2018 | Published: 12 Oct 2018

WHITE PAPER: Open this guide to learn about the 10 biggest mistakes that can occur within ITSM projects, from personnel inconsistencies to neglecting service quality. In addition to learning how to recognize these tell-tale signs, you'll also find tips for overcoming and dodging these mistakes before they manifest into bigger problems.

Posted: 15 Aug 2018 | Published: 15 Aug 2018

WHITE PAPER: Automation through the cloud has continued to evolve, and every corner of IT, from the overall infrastructure to the individual desktop, can stand to gain from it. Check out this comparison tool to see how the capabilities of IT throughout the stack have changed via automation.

Posted: 13 Aug 2018 | Published: 13 Aug 2018

VIDEO: Tune in to this webinar to hear about the top 5 trends that are driving IT organizations towards AIOps platforms. Plus, get a firsthand glimpse at an AIOps interface and see how event management, remediation, and more classical ITOps responsibilities are made simpler with the addition of AI.

Posted: 25 Oct 2018 | Premiered: 31 Aug 2018

WHITE PAPER: Finding a service management integration partner that can match your enterprise's needs isn't cut-and-dry. In this brief whitepaper, learn about the five essential characteristics to look for in an integration partner to ensure you're making the best choice.

Posted: 09 Aug 2018 | Published: 09 Aug 2018

ESSENTIAL GUIDE: Enterprises are eager to get their hands on the potential AI and automation application opportunities that AIOps promises, but many vendors in the space aren't quite as enthusiastic. Find out more about the disconnect between the AIOps that IT teams want and the reality of AIOps as told by vendors.

Posted: 21 Sep 2018 | Published: 20 Sep 2018