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ITSM Reports
 
The Total Economic Impact™ Of ServiceNow
sponsored by ServiceNow
WHITE PAPER: Take a look at this cost analysis of an ITSM and ITOM upgrade and see how others have seen ROIs of up to $9.7 million.
Posted: 23 Jan 2018 | Published: 23 Jan 2018

ServiceNow

CIO Trends #4: Benelux
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, we look at some of the biggest global enterprise trends and add a Benelux twist with a focus on the Netherlands.
Posted: 11 Apr 2017 | Published: 11 Apr 2017

ComputerWeekly.com

Case Study: Media Giant Enhances Visibility and Service Quality
sponsored by ServiceNow
CASE STUDY: One global media and entertainment leader needed to move from multiple, disconnected monitoring tools and manual processes to an automated approach for seamless integration between event management and the CMDB. Read this case study to learn how they were able to overcome these challenges with an ITSM service.
Posted: 22 Jan 2018 | Published: 17 Nov 2016

ServiceNow

IT Service Management Blueprint Accelerate Service Delivery with Automation
sponsored by ServiceNow
WHITE PAPER: Check out this white paper to learn about a service desk automation solution that will reduce cycle time, empower your employees, and increase productivity.
Posted: 22 Jan 2018 | Published: 31 Dec 2017

ServiceNow

Increase Service Visibility: Single System of Record
sponsored by ServiceNow
EBOOK: This e-book enables you to find out if you are dealing with limited service visibility. You will also see what a service visibility framework looks like, and get best practices to move from a manual approach to comprehensive, automated service reporting.
Posted: 25 Jan 2018 | Published: 30 Aug 2016

ServiceNow

Major Food Retailer Takes Control of Mission-Critical Business Services
sponsored by ServiceNow
WHITE PAPER: Service maps can keep you in the know on how your business services are configured, but if these maps are updated manually, they are likely more trouble than they're worth. Read this case study to see how ServiceNow can keep always up-to-date service maps for your organization.
Posted: 23 Jan 2018 | Published: 31 Dec 2016

ServiceNow

Unleash the Creative Force of Today's Workers
sponsored by Dell and Intel
WHITE PAPER: Companies with happier employees have 81% higher customer satisfaction. Read on to learn how to foster greater workforce productivity by deploying a portfolio of technologies that empowers the creative workforce. You'll see how employee satisfaction leads to generating new products, services, and more satisfied customers.
Posted: 24 Jan 2018 | Published: 31 Dec 2017

Dell and Intel

T-Systems Successfully Implements New Global Monitoring Solution
sponsored by MicroFocus
CASE STUDY: Read on to discover how T-Systems successfully bolstered their Zero Outage initiative with MicroFocus' Operations Bridge suite of management and monitoring tools.
Posted: 14 Feb 2018 | Published: 31 Dec 2017

MicroFocus

Take Your Service Availability to New Heights
sponsored by ServiceNow
EBOOK: Service outages take too long to fix, and many potential service issues go undetected. Download this eBook and learn how to take back control with service-aware event management. See the health of all of your business services at a glance—and instantly get to the root cause of service issues.
Posted: 24 Jan 2018 | Published: 30 Nov 2016

ServiceNow

IT leadership best practices for CIOs, CTOs and CDOs in Benelux
sponsored by ComputerWeekly.com
EGUIDE: After 17 years Dutch university TU Delft realized its learning management system, was no longer up to scratch it decided in the light of trends such as digital examination. Read about the project to replace one of its core legacy systems here.
Posted: 10 Jul 2017 | Published: 10 Jul 2017

ComputerWeekly.com
 

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