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ITSM Reports
 
IT leadership best practices for CIOs, CTOs and CDOs in the Nordics
sponsored by ComputerWeekly.com
EGUIDE: Find out how Norwegian bakery chain Baker Brun is doing things in a smarter way through the collection of data, that helps it make sound business decisions, through a mobile app rather than pen and paper.
Posted: 10 Jul 2017 | Published: 10 Jul 2017

ComputerWeekly.com

Splunk IT Operations Predictions 2020
sponsored by Splunk
WHITE PAPER: Read through some of Splunk’s 2020 IT operations predictions – including increased AR/VR utilization, a renewed emphasis on UX design, AI integration, and more.
Posted: 10 Dec 2019 | Published: 10 Dec 2019

Splunk

ServiceNow adds mobile app to 'New York' Now Platform
sponsored by ServiceNow
EGUIDE: ServiceNow rolled out the latest version of its flagship Now Platform highlighted by a mobile application that allows remote users to access core capabilities of the enterprise workflow product. Learn about it in this expert guide.
Posted: 21 Nov 2019 | Published: 21 Nov 2019

ServiceNow

CIO Trends #4: Nordics
sponsored by ComputerWeekly.com
EGUIDE: Read analysis of some of the Nordic results from the Computer Weekly IT priorities survey for this year. Unsurprisingly, cloud computing is one of the biggest draws and more than half of CIOs in the region will spend more on cloud technologies this year than they did in 2016.
Posted: 11 Apr 2017 | Published: 11 Apr 2017

ComputerWeekly.com

Cognitive Service Management: The Next Stage of ITSM
sponsored by BMC
WHITE PAPER: Is traditional ITSM strategy enough to keep up with spiking user demands, now and into the future? Jump into this white paper to learn how ITSM is evolving through the steady integration of artificial intelligence and machine learning capabilities – a new methodology commonly referred to as cognitive service management (CSM).
Posted: 28 May 2019 | Published: 28 May 2019

BMC

ITSM and Digital Transformation – Where Are We?
sponsored by Serviceaide
WEBCAST: Hear from ITSM and IT automation experts as they discuss the impending evolution of ITSM under the pressures of digital transformation – and how technology like AI, machine learning, and process automation will become crucial to a successful IT service strategy.
Posted: 17 Jun 2019 | Premiered: Nov 27, 2018

Serviceaide

Case Study: Keeping the Service Desk Up to Speed with Compliance
sponsored by Serviceaide
WHITE PAPER: In this case study, find out how BRK, a leading sanitation company in serving over 15 million customers, deployed a new service management platform to keep their service desk up to task.
Posted: 21 Nov 2018 | Published: 21 Nov 2018

Serviceaide

Finding Flexibility with Microservices, Containers, and Runtimes
sponsored by Red Hat
WHITE PAPER: There are pragmatic ways for developers to gain the benefits of microservice design via new programming models and frameworks. Read on as this Forrester report highlights three emerging methods, their impact, and how to leverage the outlined strategies to overcome microservices' complexity.
Posted: 07 Feb 2018 | Published: 31 Dec 2016

Red Hat

Pricing IT Services: A Complete E-book
sponsored by ConnectWise
EBOOK: In this e-book, you'll learn how to calculate your full hourly overhead in 3 steps–so you can set the right price for your IT services. View it here to get started.
Posted: 05 Mar 2019 | Published: 31 Dec 2018

ConnectWise

AIOps in the Real World
sponsored by ServiceNow
ESSENTIAL GUIDE: Since the introduction of AIOps platforms, IT professionals have been drooling over their promised capabilities, especially when it comes to root cause analysis. Thanks to early adopters, we can find out how these platforms work firsthand. Jump inside this E-Guide to learn more.
Posted: 29 Apr 2019 | Published: 26 Apr 2019

ServiceNow
 

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