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ITSM White Papers (View All Report Types)
 
SaaS vs. On-Premises ITSM: 6 Critical Considerations
sponsored by Serviceaide
WHITE PAPER: While IT service management (ITSM) was born and raised in the data center, SaaS-based ITSM platforms can deliver features on-premises infrastructure simply can't. Click inside to see how on-prem and SaaS ITSM hosting options stack up when compared head-to-head on factors like security, cost, efficiency, and more.
Posted: 28 May 2019 | Published: 28 May 2019

Serviceaide

A Buyer’s Guide to Log Analysis
sponsored by LogicMonitor
WHITE PAPER: Download this in-depth guide to uncover the top three considerations when evaluating a log analysis platform. Plus, the road to log intelligence and how to put it to work.
Posted: 14 Jan 2021 | Published: 14 Jan 2021

LogicMonitor

Deliver Smart, Responsive IT Services In An Always Changing World
sponsored by ServiceNow
WHITE PAPER: Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in a constantly changing world. Open up this white paper to explore how to boost ITSM tools with machine learning, chat bots and analytics.
Posted: 09 Apr 2021 | Published: 09 Apr 2021

ServiceNow

Adapt Or Perish: The Opsramp Report On Modern It Operations In The Digital Age
sponsored by OpsRamp
WHITE PAPER: The modern era has thrust IT operations teams into the spotlight, demanding operational excellence in an IT world built around the cloud and other complex elements. Dive into this report to learn about the top challenges and opportunities emerging in the IT operations sphere.
Posted: 04 Nov 2020 | Published: 04 Nov 2020

OpsRamp

Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER: In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

IT Operations Predictions 2021
sponsored by Splunk
WHITE PAPER: Dive into this 26 page whitepaper to uncover some predictions and strategies for IT operations in 2021, looking at automation, remote work, observability and more.
Posted: 07 Dec 2020 | Published: 07 Dec 2020

Splunk

Negotiating with Microsoft
sponsored by ClearEdge
WHITE PAPER: Negotiating with Microsoft can be a grueling, uphill battle. Before the ink is even dry on your last agreement, Microsoft's sales team is already implementing their playbook designed to eliminate your leverage and increase their revenue in your next deal. This guide provides detailed best practices to level the playing field
Posted: 10 Sep 2021 | Published: 10 Sep 2021

ClearEdge

AI Done Wisely Delivers Better, Faster, and More Scalable IT
sponsored by ServiceNow
WHITE PAPER: It’s time to move IT beyond the traditional “better, faster, cheaper — pick any two” conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.
Posted: 24 Sep 2020 | Published: 24 Sep 2020

ServiceNow

Cisco Contract Gotchas Guide
sponsored by ClearEdge
WHITE PAPER: Customers doing business with Cisco most often contract through a Cisco Enterprise Agreement (EA). The discounts can be enticing but risks inherent to this agreement expose you to cost overruns in other ways. This guide exposes the "Top 3 Gotchas in a Cisco EA" and explains how to avoid them.
Posted: 14 Sep 2021 | Published: 14 Sep 2021

ClearEdge

ServiceNow Street Pricing & Sales Tactics
sponsored by ClearEdge
WHITE PAPER: Find out the actual discounts negotiated in more than 100 recent deals for ServiceNow products. Download the report to learn how your deal stacks up and more.
Posted: 13 Sep 2021 | Published: 13 Sep 2021

ClearEdge
 

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