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The MSP’s Guide to Field Service sponsored by Field Nation WHITE PAPER: Download the following guide to discover how MSPs like yourself can leverage a contingent workforce to reduce costs and risk, increase work order efficiency, and expand operations with greater flexibility than ever. Posted: 28 Oct 2019 \| Published: 28 Oct 2019 TOPICS: IT Agents \| IT Utility Services \| IT Workforce \| Managed Security Services \| Managed Security Services Providers \| Workforce Management Software \| Workforce Planning

Analyst Insight: Is There a Smart City Market? sponsored by ComputerWeekly.com ANALYST REPORT: The value of the IT market for smart cities globally is approximately $35bn, according to this in depth analysis from Ovum. Posted: 10 May 2012 \| Published: 10 May 2012 TOPICS: Cloud Computing \| Internet \| Internet Society \| Networking \| Smart Appliances

Gartner: HTML5 and the journey to the modern web sponsored by ComputerWeekly.com ANALYST BRIEF: Gartner analysts explain what steps IT departments need to take to take advantage of HTML5 and why they need to act sooner rather than later. Posted: 31 Jul 2012 \| Published: 31 Jul 2012 TOPICS: HTML \| Internet \| Internet Access \| Internet Applications Software \| Internet Industry Standards Organizations \| Internet Services \| Web 2.0 \| Web Applications Architectures \| Web Applications Management \| Web Applications Software \| Web Authoring \| Web Authoring Tools \| Web Browsers \| Web Development \| Web Development Tools \| Web Enablement \| Web Protocols \| Web Services \| Web Services Architecture \| Web Site Administration \| Web Site Design \| Web Site Design Services

Solution Spotlight: Creating a Strong Customer Experience Management Strategy sponsored by SearchCRM EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more. Posted: 05 Dec 2012 \| Published: 05 Dec 2012 TOPICS: Collaboration \| Communications Systems \| Contact Center Management \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Service \| IT Agents \| IT Departments

The Open Group - Cloud Computing guide to interoperability and portability sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This guide from the Open Group offers advice to businesses on how to avoid supplier "lock-in" when you move data into the cloud. Posted: 05 Jul 2013 \| Published: 05 Jul 2013 TOPICS: Application Hosting \| Cloud Computing \| Cloud Management \| Cloud Storage \| Data Migration \| Infrastructure as a Service (IaaS) \| Interoperability \| Platform as a service \| Software as a Service \| Standards \| Standards Organizations

IT jobswatch – trends in media IT recruitment sponsored by ComputerWeekly.com WHITE PAPER: This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by media organisations is up by 1.8%. This is the sixth consecutive quarter that has seen higher demand. Posted: 20 Oct 2011 \| Published: 15 Mar 2011 TOPICS: IT Agents \| IT Consulting Services \| IT Industry \| IT Service Centers \| IT Workforce

SOA Reference Architecture sponsored by ComputerWeekly.com ESSENTIAL GUIDE: Download the Open Group Service-Oriented Architecture reference architecture. Posted: 17 Jan 2012 \| Published: 17 Jan 2012 TOPICS: Architectures \| CIOs \| Infrastructure Management \| SOA \| Standards \| Standards Organizations \| Web Services Architecture \| Web Services Management

The Changing Role of the CIO sponsored by Hewlett-Packard Enterprise PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. Posted: 28 Nov 2012 \| Published: 28 Nov 2012 TOPICS: CIOs \| IT Agents \| IT Best Practices \| IT Industry \| IT Infrastructure \| IT Service Management \| IT Services \| IT Spending

Transcript: The Changing Role of the CIO sponsored by Hewlett Packard Enterprise PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. Posted: 02 Apr 2013 \| Published: 02 Apr 2013 TOPICS: CIOs \| IT Agents \| IT Governance \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Spending \| IT Workforce

Gartner Middle East CIO Leadership Forum sponsored by Gartner WHITE PAPER: Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice. Posted: 28 Jan 2011 \| Published: 28 Jan 2011 TOPICS: CIOs \| Information Technology Professionals \| IT Agents \| IT Management \| IT Service Management \| Vendor Selection \| Vendors

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