Customer Analysis

ANALYST REPORT: NetSuite recently announced SuiteCommerce, a unified platform that enables businesses to centrally manage all aspects of their e-commerce and optimize interactions regardless of device or location, Nucleus Research reports.

Posted: 26 Jul 2012 | Published: 05 Jun 2012

RESEARCH CONTENT: In this report, explore how forward-thinking business leaders are redefining the fundamentals of customer service by investing in new strategies, processes, and technology that help drive case volumes down & increase customer loyalty.

Posted: 25 Oct 2018 | Published: 25 Oct 2018

EGUIDE: This expert e-guide highlights the need for a unified customer information hub to improve the quality, consistency and availability of customer data by detailing how one cement manufacturer implemented a successful customer experience initiative. Gain insight into the findings of a recent survey of top CRM challenges faced by today's businesses.

Posted: 12 Jun 2012 | Published: 12 Jun 2012

WHITE PAPER: The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers.

Posted: 25 Apr 2011 | Published: 25 Apr 2011

WHITE PAPER: This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services.

Posted: 19 Nov 2008 | Published: 19 Nov 2008

WHITE PAPER: Companies are scrambling to implement CRM systems, but they might not be getting what they bargained for if they're not careful. Up to 80% are reporting they're not getting what they were promised. Read this paper and learn how to avoid pitfalls, develop a strategy for your CRM system, and much more.

Posted: 20 Aug 2012 | Published: 01 Mar 2011

PRODUCT DEMO: This demo helps customers learn about IBM Smart Analytics System product offerings and benefits. 

Posted: 17 Mar 2011 | Premiered: 17 Mar 2011

CASE STUDY: Life Time Fitness struggled to integrate data from a variety of cloud and on-prem applications. In this case study, discover how Life Time Fitness used a data management platform to integrate data, keep data clean, and create personalized customer experiences for all members.

Posted: 12 Jul 2018 | Published: 31 Dec 2017

WHITE PAPER: Geocoding determines location by linking longitude and latitude coordinates with street address data. By identifying your best customers’ location and defining how to reach them most effectively you possess the ultimate decision making tool. Utilize the power of location intelligence to know the location of your customers, partners and competitors.

Posted: 22 Sep 2010 | Published: 22 Sep 2010

SOFTWARE DEMO: View this three-minute demo to learn how Oracle's Social CRM application, Sales Prospector, helps increase a salesperson's effectiveness by providing relevant information about existing and potential customers.

Posted: 03 Nov 2008 | Premiered: 31 Oct 2008