In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Today’s unpredictable user needn't necessarily complicate the application of security configurations. In fact, with the right technology in place, the idea of where security is applied grows less important. Replacing it is a new focus on how that security is applied. With User Workspace Management, that how ties security to...
Take this online assessment today to discover the impact that modernization can have on your organization's IT environment, and find out what you can do to plan for modernization success.
Customer relationship management (CRM) deployments can be complex and difficult. This white paper provides a checklist of the ten critical success factors for organizations to follow to avoid common pitfalls as they design and deploy their CRM system.
This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
sponsored by Voxware, Motorola, and PEAK Technologies
Attend this Webcast to learn how this powerful combination provides improved real-time data collection and increased flexibility to make downstream business process changes easily and inexpensively.
Posted: 16 Aug 2007 | Premiered: Aug 29, 2007, 14:00 EDT (18:00 GMT)
Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice.