Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER:
Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006
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2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER:
Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007
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Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER:
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007
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IT Automation: Relief for Your IT Organization
sponsored by VMware
WHITE PAPER:
Today's digital economy demands increasing development and delivery speeds to remain competitive, increasing the pressure on already-burdened IT organizations. Discover how IT automation can offer relief for your IT organization, and in turn, your company.
Posted: 13 Apr 2018 | Published: 28 Feb 2017
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Cloud-Based Managed Services: Tips for Selecting a Provider that Can Help You Re-Tool Your IT Department
sponsored by IBM
WHITE PAPER:
91% of IT departments seek cloud implementation assistance, with 13% of those turning to a managed services provider. In this Frost & Sullivan report, you will learn about the benefits of managed cloud services within an enterprise IT environment, and how such services can solve common IT management challenges.
Posted: 26 Jun 2017 | Published: 29 Jul 2016
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Key Technical Support Considerations for the Cognitive Era
sponsored by IBM
WHITE PAPER:
Download this white paper to discover the different support and maintenance challenges that confront CIOs when implementing an infrastructure that includes new solutions like mobile, social, cloud initiatives and other new breeds of computer models, including cognitive.
Posted: 13 Apr 2017 | Published: 28 Feb 2016
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Unified Infrastructure Management for Databases: An Overview
sponsored by CA Technologies
WHITE PAPER:
Discover unified database infrastructure management that delivers comprehensive monitoring across multiple database servers, as well as will uncover performance bottlenecks. Access now to ensure database integrity with a solution that supports Oracle, IBM DB2, SQL Server, Sybase, and IBM Informix.
Posted: 23 Sep 2016 | Published: 31 Dec 2014
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SaaS Takes Center Stage in 2014
sponsored by IBM
WHITE PAPER:
Learn how subscription-based business applications are expected to make an even bigger impact in 2014 and beyond in this informative infographic.
Posted: 02 Oct 2014 | Published: 29 Jul 2013
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Showing the Value of Your Services and Becoming a Trusted Advisor
sponsored by Solarwinds MSP
WHITE PAPER:
This informative guide explores 7 key tips for MSP success and how you can provide top-tier services.
Posted: 25 Apr 2014 | Published: 25 Apr 2014
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EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile
sponsored by IBM
WHITE PAPER:
This whitepaper reveals the results of a study that will show you how and why your IT service desk needs to adapt to the times.
Posted: 02 Apr 2014 | Published: 10 Apr 2013
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