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The Human Face of Big Data: Data Driven sponsored by ComputerWeekly.com BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris. Posted: 18 Jan 2013 \| Published: 18 Jan 2013 TOPICS: Communications Systems \| Data Analytics \| Data Collection \| Data Mining \| Internet \| Internet Chat \| Internet Recreational Services \| Internet Society \| Internet Usage \| Market Trends \| Online Advertising \| Privacy Rights \| Social Computing \| Social Networking \| Viral Marketing \| Web 2.0 \| Web Analytics \| Web Applications Software

Introducing IBM Lotus Sametime 7.5 sponsored by Insight WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m... Posted: 07 Dec 2006 \| Published: 01 Mar 2006 TOPICS: Instant Messaging \| Instant Messaging Software \| Internet Chat \| Lotus Notes \| Lotus Sametime \| Social Networking \| Software Upgrades \| VoIP \| Web Conferencing Software

Modernizing Legacy Applications Saves Bottom Lines sponsored by ServiceNow VIDEO: Since their legacy Lotus Notes environment was going to shutdown, which included over 200 custom apps, one company took a group of workers that had been developing ITIL and service management modules for years and transitioned them into a team that builds custom apps. Find out the benefits they realized from this process. Posted: 26 Jan 2018 \| Premiered: 19 Jan 2018 TOPICS: Application Development \| Application Infrastructure \| Application Life-Cycle Management \| Application Performance Management \| Application Programming Interfaces \| Applications Management \| Cost Benefit Analysis \| IT Service Management \| IT Services \| IT Systems \| ROI

Nampa School District's ITSM Success Story sponsored by Serviceaide CASE STUDY: Discover how an underperforming IT Department in Nampa School District turned itself into an exceptional customer service organization with a new service management tool. Posted: 13 Apr 2018 \| Published: 13 Apr 2018 TOPICS: Applications Software \| Customer Self-Service \| Customer Service \| IT Best Practices \| IT Departments \| IT Management \| IT Services \| IT Systems \| Troubleshooting

Executive Profiles in Digital Transformation sponsored by ServiceNow WHITE PAPER: How do CIOs achieve digital transformation? Read this white paper to learn how your organization can unlock its digital potential by gleaning expert insight from leading C-suite executives. Posted: 22 Oct 2018 \| Published: 31 Dec 2018 TOPICS: CIOs \| CRM \| CRM Best Practices \| CRM Software \| IT Management \| IT Service Management \| IT Services \| User Experience

5 Evaluations to Make When Considering a Virtual Support Agent for ITSM sponsored by Serviceaide WHITE PAPER: Can AI help your ITSM? In this resource, learn about the top five questions your IT organization should address when considering a virtual support agent to determine if these solutions can be advantageous to your IT services. Posted: 12 Apr 2018 \| Published: 12 Apr 2018 TOPICS: Artificial Intelligence \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services

IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention sponsored by ConnectWise EBOOK: This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here. Posted: 11 Mar 2019 \| Published: 31 Dec 2018 TOPICS: IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce \| ITIL \| Managed Security Services \| Managed Security Services Providers

How Providers Are Standardizing Technology Stacks sponsored by Veeam Software WHITE PAPER: This paper examines how today's technology providers are standardizing their offerings, and, as a result, how your organization can take advantage of more flexible product and pricing options, shortened SLAs, and prompt support delivery. Don't want to miss out? Download it here. Posted: 07 Mar 2019 \| Published: 31 Dec 2018 TOPICS: Cloud Archive \| Cloud Backup \| Cloud Computing \| Cloud CRM \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| Managed Security Services \| Managed Security Services Providers

CW Benelux February 2018 sponsored by ComputerWeekly.com EZINE: In this issue, read about how and why one public sector IT professional in the Netherlands, Victor Gevers, took a whole year out to hack ethically and, in the process, unearthed about 1,000 vulnerabilities. Posted: 01 Feb 2018 \| Published: 01 Feb 2018 TOPICS: Biometrics \| Cloud Computing \| Cloud Management \| Cloud Security \| Cloud Storage \| Hackers \| IT Best Practices \| IT Consulting Services \| IT Management \| IT Services \| IT Systems \| IT Workforce \| Security Best Practices \| Security Infrastructure \| Security Policies \| Security Software

How to Transform Your Business to Become a Bionic MSP sponsored by Kaseya EBOOK: Today's challenge is providing a broad enough menu of services for customers, and there are four key areas to bear in mind when considering extending your repertoire to fuel growth. Read on to view them, and for guidance on automation, security, integration, and more. Posted: 12 Mar 2019 \| Published: 12 Mar 2019 TOPICS: Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce \| Managed Security Services \| Managed Security Services Providers

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