BLOG: Many organizations have considered BPO (business process outsourcing) to save costs in down economies. However, many questions, assumptions, and myths surround this business practice. If your organization is considering this for the first time, then you probably want answers to the most commonly asked questions. Read on to see what they are.

Posted: 18 Mar 2023 | Published: 18 Mar 2023

BLOG: Today, it’s crucial to prioritize your employee experiences and supply them with the technology that allows them to do their jobs as effortlessly as possible. But with so many experience platforms available, how can you know which one best fits your company’s needs? Access this article to learn more.

Posted: 17 Mar 2023 | Published: 17 Mar 2023

WHITE PAPER: With AI and automation on the rise, many organizations are starting to leverage technology to make their operations more functional. Customer service is no exception. But how are these solutions transforming and what can you expect going into 2023? Dig into this guide to learn more.

Posted: 16 Mar 2023 | Published: 16 Mar 2023

BLOG: Creating positive, lasting experiences for your customers matter, and in order to keep up with the changing world of customer service, it’s crucial that your contact centers have the best tools to do so. So, how can this best be done? Browse this article to learn more.

Posted: 14 Mar 2023 | Published: 14 Mar 2023

CASE STUDY: When this home retailer began to struggle with the limitations of their on-premises contact center system, they sought out a cloud-based solution that could offer them the self-service capabilities and omnichannel services they needed. That’s when they found InflowCX. Browse this white paper to hear the full story.

Posted: 10 Mar 2023 | Published: 10 Mar 2023

WEBCAST: The contact center industry is rapidly growing, with its market reported to reach nearly $500 billion by 2027. However, with this growth comes the expectation for modernization and the handful of challenges it brings. So, what are the best ways to combat these obstacles? Watch this webinar to learn more.

Posted: 08 Mar 2023 | Premiered: Mar 8, 2023

VIDEO: As organizations struggle with labor shortages, contact centers and their teams seem to be getting hit the hardest. To combat these challenges, many companies have turned to outsourcing for assistance, but it does little to improve agent experiences. So how can you achieve both? Watch this webinar to learn more.

Posted: 07 Mar 2023 | Premiered: 07 Mar 2023

BLOG: As labor shortages, agent burnout, and inferior customer experiences plague contact centers, many are turning to automation to solve these issues and more. However, most organizations are unsure of where to start and can find the integration process daunting. Browse this article to learn more.

Posted: 07 Mar 2023 | Published: 07 Mar 2023

BLOG: Customer-centric innovation has become a top priority for organizations worldwide. However, many contact centers don’t have the right tools to keep up, and their legacy systems can make the agent experience a hassle. Browse this article to learn more.

Posted: 04 Mar 2023 | Published: 04 Mar 2023

BLOG: The ability to adapt and transform how companies engage and elevate their customer experience is what separates a great CX from a good CX platform. When upgrading, migrating, or going to market with a contact center service offering, there are challenges to overcome, but with the right moves, they can be avoided. Read on to learn how.

Posted: 03 Mar 2023 | Published: 03 Mar 2023

BLOG: As a contact center, you must focus on perfecting those tiny errors, as it can result in wasted time or inadequate assistance. So, how can you elevate the customer journey from “not bad” to great? What are the best ways you can enhance the contact center experience for all? Browse this article to learn more.

Posted: 03 Mar 2023 | Published: 02 Mar 2023

EBOOK: Today’s contact center world is evolving faster than ever and all of the changes that have been made can be overwhelming. This guide can provide you with the top customer experience trends to watch out for in 2023, offering guidance for navigating this tricky time for contact centers and their employees.

Posted: 02 Mar 2023 | Published: 02 Mar 2023

VIDEO: The CX ecosystem has evolved from single-function technologies to new, omnichannel offerings that reside in the cloud. However, getting to a point of a seamless, integrated contact center can be confusing and risky. That is why this roadmap is here, to give you the information you need. Read on to learn about enhancing your CX ecosystem.

Posted: 02 Mar 2023 | Premiered: 02 Mar 2023

VIDEO: Contact centers rely on data to provide exceptional customer service, meaning that it’s critical for their technology to be up to date. But that data comes from repetitive actions, and many organizations can struggle to identify and review them. That’s where automation comes in. Watch this video to learn more.

Posted: 28 Feb 2023 | Premiered: 28 Feb 2023

VIDEO: When it comes to looking for a BPO provider, many organizations fail to do adequate vetting, resulting in contact center challenges and disappointment for all. So, how can companies better evaluate providers? Watch this video to learn more.

Posted: 28 Feb 2023 | Premiered: 28 Feb 2023

CASE STUDY: Plow & Hearth, the home furnishing company, wanted to continue the legacy of their olden-time customer experience strategy in today’s cloud-based world. The company turned to InflowCX and Five9 for their CX and contact center needs. Access the case study to learn how Plow & Hearth was able to continue providing the CX they always valued.

Posted: 24 Feb 2023 | Published: 25 Feb 2023