BLOG: Today, many customers believe that an organization not employing a virtual agent strategy can be a hindrance to their overall experiences. However, with so many companies still on the fence about AI and automation in their service centers, it can be difficult to know what is best for your needs. Browse this article to learn more.

Posted: 07 Mar 2024 | Published: 07 Mar 2024

WEBCAST: Customer expectations for support and experiences have never been higher. To meet these new standards, many organizations are looking for ways that they can revamp their practices and technologies. Tune into this webinar to learn more.

Posted: 06 Mar 2024 | Premiered: Mar 6, 2024

EBOOK: To evolve their contact center efforts, some have turned to AI technologies. However, most aren’t leveraging AI to its full potential and are failing to streamline their processes, empower their agents, and enhance overall customer satisfaction. Browse this guide to learn more.

Posted: 04 Mar 2024 | Published: 04 Mar 2024

BLOG: As contact center teams continue to struggle to accurately catalog large amounts of customer information through their conversations, many organizations have turned to conversational AI tools to help achieve their goals. But what exactly are the benefits of AI? Browse this article to learn more.

Posted: 29 Feb 2024 | Published: 29 Feb 2024

WEBCAST: Migrating from your legacy contact center technology can be a tricky task, and many organizations struggle with a successful transition. So, how can you better navigate your journeys to unlock new possibilities for customer engagement and operational efficiency? Tune into this webinar to learn more.

Posted: 27 Feb 2024 | Premiered: Feb 27, 2024

BLOG: While the labor shortage has caused more companies to consider Business Process Outsourcing (BPO) as an effective option to combat the staffing challenge, there are benefits that go beyond the immediate needs. Consider outsourcing to enhance your contact center’s service quality by reading this blog post, which reviews 10 benefits of outsourcing.

Posted: 21 Feb 2024 | Published: 21 Feb 2024

BLOG: Review this InflowCX blog post, which forecasts CX trends for this year related to contact center, AI, optimization through point solutions, and the role of outsourcing in the contact center. Don’t risk missing out on the key takeaways and action points supplied with each trend in the post.

Posted: 21 Feb 2024 | Published: 21 Feb 2024

BLOG: The integration of artificial intelligence (AI) into business operations drives frequent conversations about the potential replacement of human agents. However, there are a variety of reasons why AI is incapable of replacing agents, 5 of which are fleshed out in this blog post. Read on to learn how AI and human agents can work hand in hand.

Posted: 16 Feb 2024 | Published: 16 Feb 2024

WEBCAST: When John Carpenter, a seasoned enterprise account executive at InflowCX, got involved in a challenging encounter with his long-standing credit union, he sought out a way he could better navigate a series of card lock incidents that occurred during his travels. Tune into this webinar to learn more.

Posted: 15 Feb 2024 | Premiered: Feb 15, 2024

BLOG: As companies continue to consider implementing chatbots and virtual agents into their customer experience (CX) operations, many have realized just how many variations of AI tools are available, making it hard to know which ones are best for your needs. Browse this article to learn more.

Posted: 14 Feb 2024 | Published: 14 Feb 2024

WEBCAST: As public sectors continue to figure out ways that they can leverage new technology to improve their functionality, many are working to enhance CX strategies in hopes of taking their contact centers to the next level. But with so many tools available, how can you know which are best for your needs? Tune into this webinar to learn more.

Posted: 12 Feb 2024 | Premiered: Feb 13, 2024

BLOG: The goal of contact center leadership is to provide your customers with an experience that keeps them coming back. In order to do that, contact centers must be constantly looking for new and innovate ways to enhance the CX. One emerging technology in this space is the use of AI and how it can take your CX to the next level. Read on to see how.

Posted: 21 Jul 2023 | Published: 21 Jul 2023

CASE STUDY: When it comes to migrating to a cloud contact center solution, there are many reasons, benefits, and challenges. For one organization in the energy and utilities sector that handles over 7,000 customer interactions per day, they set out to improve agent enablement and successfully optimized their busy operation. Read on to see how they did it.

Posted: 21 Jul 2023 | Published: 21 Jul 2023

BLOG: No matter the industry, all the buzz is around ChatGPT and generative AI. Those organizations that find efficient ways to harness the power of this technology will most likely be the industry leading companies of the future. This is especially true in the contact center where drinking from the firehose seems to be too common. Read on to learn more.

Posted: 21 Jul 2023 | Published: 21 Jul 2023

WEBCAST: Your contact center agents spend all day interacting with your customers. The data they collect is invaluable for your business when it comes to enhancing your customer experience and future sales. However, if you don’t have the right platform for them, they may not collect all the relevant data you need. Watch this video to see how to fix that.

Posted: 21 Jul 2023 | Premiered: Jul 21, 2023

BLOG: Organizations of all sizes are always on the lookout for the next technology trends. One way they do this is by watching what the largest tech enterprises in the world are doing, and this is especially true when it comes to the contact center. When companies like Amazon, Google, or Meta make software investments, people notice. Read on to see why.

Posted: 20 Jul 2023 | Published: 20 Jul 2023

WEBCAST: The contact center landscape has become very competitive, making it difficult for businesses to identify the best solution to meet their specific requirements. Tap into this webcast to gain a deeper understanding of emerging trends in the industry and discover key considerations you should make when selecting a contact center provider.

Posted: 20 Jul 2023 | Premiered: Jul 20, 2023

WEBCAST: With so much competition in almost every industry, the customer experience has become the key differentiator for customers. This means that businesses must ensure that their CX strategy and processes are built to enhance the overall experience. Without the right platform, this can be a challenging task. Watch this webcast to learn more about it.

Posted: 20 Jul 2023 | Premiered: Jul 20, 2023

WEBCAST: InflowCX offers a transformational consulting practice for contact centers built around the analysis of key performance indicators to identify areas of improvement. Watch this webinar to learn more about their approach and how it can benefit your business.

Posted: 20 Jul 2023 | Premiered: Jul 20, 2023

BLOG: Healthcare contact centers field communications with thousands of people per day, meaning their tech needs to keep up with the growing demand for service. Read on to learn what forward-thinking healthcare organizations prioritize when searching for the right-fit solution, including 7 key capabilities you should seek out for your contact center.

Posted: 20 Jul 2023 | Published: 20 Jul 2023

BLOG: With so many partners and solutions available for contact centers, it can be difficult to know which is the right solution for you. With all the promises of AI and ML, each one claims to be the best-in-class. However, with thousands of options and combinations available, it can be a difficult decision. Read on to make it an easier one.

Posted: 20 Jul 2023 | Published: 20 Jul 2023

BLOG: In the tech sector, labor shortages are plaguing many organizations. Whether it’s cybersecurity or other roles, the battle for talent is real. However, what is not looked at is the labor shortage in the contact center. Why is this critical? This team directly impacts your customer experience, and ultimately, future sales. Read on to learn more.

Posted: 19 Jul 2023 | Published: 19 Jul 2023

BLOG: The contact center labor shortage is not ideal for companies aiming to improve their customer experience. But by leveraging business process outsourcing (BPO) companies, SMBs can circumnavigate the issue and still find success. Read this blog to access the 3 things you need for a successful outsourcing partnership.

Posted: 19 Jul 2023 | Published: 19 Jul 2023

BLOG: When you look at your contact center, you can see it is a full ecosystem with daily wins, losses, frustrations, and emotions. It can be difficult to handle customer complaints, especially for agents who weren’t involved in the issue. However, with the right contact center cloud solution, your customers can get what they need. Read on to see how.

Posted: 19 Jul 2023 | Published: 19 Jul 2023

CASE STUDY: At the enterprise level, some contact centers are tasked with handling thousands of customer interactions on a daily basis. Because of that volume, a digital transformation project involving your contact center can be highly complex. However, it doesn’t have to be. Read on to learn about a solution and a partner that can help you make it happen.

Posted: 18 Jul 2023 | Published: 19 Jul 2023