Ensuring brand-building customer experiences with inContact ECHO survey software

Until a few years ago, collecting customer feedback at AAA Auto Club South (ACS) meant utilizing a cumbersome, unreliable IVR survey system that could be easily manipulated by the call center agents. Members had no way of knowing whether their voices had been heard, and ACS had no real data to drive service improvements. All that changed when ACS implemented ECHO, inContact’s customer feedback system. With new, cutting-edge surveying technology in place, ACS was able to

Measure consultant performance and member satisfaction
Receive survey results in near real-time
Improve member support and company-wide services.

Vendor:: inContact
Posted:: Feb 8, 2021
Published:: Jan 4, 2011
Format:: PDF
Type:: White Paper

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