Service-Based Loyalty White Papers, Software Downloads, Definition and Webcasts

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May 21, 2013

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Service-Based Loyalty

Service-Based Loyalty Reports

Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers sponsored by SAP America, Inc. CASE STUDY: Read this brief Bloomberg Businesweek case study to learn how The LEGO Group has leveraged organizational changes— including implementing loyalty management software from SAP that integrates with its SAP ERP and CRM platform— to achieve a high level of consumer interaction and improve its customer experience. Posted: 07 Feb 2012 \| Published: 30 Jul 2011 TOPICS: Application Integration \| Brand Loyalty \| CRM \| Customer Data Integration \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| ERP \| Loyalty Programs \| SAP (Product)

Four Effective Service Strategies that Drive Brand Advocacy sponsored by Oracle Corporation WHITE PAPER: This paper will provide answers, focusing on the four key aspects of service that can combine to create a "WOW!" experience: convenience, speed, relevance, and relationship. Posted: 25 Apr 2011 \| Published: 25 Apr 2011 TOPICS: Channel Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Loyalty Programs \| Online Shopping

How Security Can Help Grow Your Business: The Marketing Side of Tokenization sponsored by First Data Corporation WHITE PAPER: Tokenization is more than a security measure and more than a cost savings technique. It can be used to build your business. This white paper discusses the ways tokens can be used in back-end business operations to develop powerful marketing programs. Posted: 15 Aug 2011 \| Published: 15 Aug 2011 TOPICS: Data Security \| Loss Prevention \| Loyalty Programs \| Payment Card Industry Data Security Standard Compliance \| Security Management \| Security Tokens

The Customer Loyalty Playbook: 4 Steps To Build Loyal, High-Value Customers sponsored by Oracle Corporation WHITE PAPER: The longer a customer is loyal, the more profit the company gains. Read this brief to learn four steps to help guide your customer loyalty strategy. Posted: 21 Mar 2011 \| Published: 01 Feb 2010 TOPICS: Business Process Automation \| Business Process Management \| CRM \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Loyalty Programs

CIO Decisions E-Zine: PPM: Validating the Value of IT sponsored by SearchCIO.com EZINE: This e-zine breaks down how PPM tools and best practices simplified project management and justified IT project service delivery and costs. Posted: 02 Apr 2013 \| Published: 02 Apr 2013 TOPICS: Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Management \| Business Processes \| CIOs \| Enterprise Resource Management \| ERP \| ERP Software \| Project Management \| Project Management Software \| Project Portfolio Management

Developing an Information Strategy in the Financial Services Industry sponsored by Information Builders WHITE PAPER: In this resource, financial services organizations will learn how they can use five key actions to develop a successful information strategy in order to improve processes, boost productivity, enhance decision-making, and more. Posted: 01 May 2013 \| Published: 31 Dec 2012 TOPICS: Business Intelligence \| Business Management \| Business Performance Management \| Business Process Management \| Business Processes \| Data Analytics \| Data Governance \| Data Management \| Data Quality \| Financial Industry Organizations \| Financial Services Industry \| Information Governance \| Information Management \| Productivity

Beyond the Balance Sheet: Assessing the Impact of the New Lease Accounting Standard sponsored by IBM WHITE PAPER: This resource highlights the results of an electronic survey that gathered responses from 179 senior executives on how they plan to deal with the changes in lease accounting proposed by FASB and IASB. Additionally, hear from FedEx's Chief Accounting Officer, as he discusses the implications of this change. Posted: 27 Mar 2013 \| Published: 27 Mar 2013 TOPICS: Accounting \| Accounting Industry \| Accounting Software \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Management \| Business Processes \| Financial Management \| Financial Services \| Financial Statements \| IT Best Practices \| IT Infrastructure \| IT Management \| Leasing

Ensuring Success with On-site Testing and Targeting sponsored by WebTrends WHITE PAPER: Your company's website is one of your most valuable assets, so it needs to be as effective, informative, and engaging as possible in order to provide the best customer experience. Turn to this white paper to learn the challenges behind optimizing your site and learn how you can avoid the pitfalls while implementing the most effective processes. Posted: 16 Apr 2013 \| Published: 16 Apr 2013 TOPICS: Content Management \| CRM \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Marketing \| Web 2.0 \| Web Content Management \| Web Development \| Web Site Design

Grow Your Business With Existing Customers sponsored by Citrix Online Go To Meeting WHITE PAPER: This brief by Pamela Slim, award-winning author, shows you how to establish strong customer relationships and then nurture them for the long haul. Posted: 01 Apr 2013 \| Published: 01 Apr 2013 TOPICS: Business Environment \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Management \| Collaboration \| Collaborative Commerce \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Faster analysis, better outcomes: How the right data analytics tools lead the way sponsored by IBM WHITE PAPER: This resource introduces a personal analytics platform that can provide valuable business insights in functional areas such as finance, customer service, sales, and marketing – empowering you to make smarter, more strategic decisions. Posted: 10 Apr 2013 \| Published: 30 Sep 2012 TOPICS: Business Intelligence \| Business Intelligence Software \| Business Performance Management \| Customer Data Management \| Customer Service \| Data Analytics \| Data Governance \| Data Management \| Financial Management \| Marketing \| Sales \| Sales and Marketing Software

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