Mobile Customer Relationship Management

WHITE PAPER: Discover how Anaheim was able to make a vision of mobilizing government services a reality in this white paper. Learn the steps they took and solutions that helped them make the city government more transparent and accessible than ever before.

Posted: 08 Feb 2013 | Published: 31 Dec 2012

CASE STUDY: Shred-It, a leading information security company providing document destruction services, was looking to initiate a mobile strategy to improve the efficiency of their customer service reps (CSRs). Read this short case study to learn how  mobilizing their CRM service processes allows Shred-It to provide standardized, consistent delivery of service.

Posted: 07 May 2013 | Published: 07 May 2013

WHITE PAPER: In this white paper, explore the deep connection between customer experience and business value, and discover how third-party marketing and loyalty strategies and services can bolster that connection.

Posted: 03 Apr 2013 | Published: 31 Jul 2012

WEBCAST: In this brief webcast, get a first-hand look at how SAP mobile technologies can benefit utility providers, not only just in managing and servicing mission-critical assets, but in the way you interact with customers.

Posted: 06 May 2013 | Premiered: May 6, 2013

WHITE PAPER: Learn why your sales team's success depends upon its ability to acquire and grow profitable customer relationships and how the SAP Customer Relationship Management (SAP CRM) application can help by empowering it with the tools and information necessary to plan and analyze sales execution throughout the entire sales cycle.

Posted: 20 Aug 2012 | Published: 07 Oct 2010

WHITE PAPER: Mobile applications and devices have galvanized the retail industry. Read this white paper to learn about the business challenges, opportunities, organizational inhibitors, and technology enablers for retail industry mobility. Find recommendations for keeping the consumer at the center of your mobile strategy.

Posted: 27 Mar 2012 | Published: 30 Sep 2011

WHITE PAPER: Ensuring your on-the-go workforce is able to access mission critical BI data is crucial to your organization's success. Read this paper to discover a method that addresses past mobile workforce limitations while providing a rich user experience for tablet and smartphone users. View now and learn the key highlights in this solution.

Posted: 24 Sep 2012 | Published: 24 Sep 2012

EGUIDE: Mobile application development creates a set of challenges for developers and testers. In this E-guide, you can find out some of the key challenges and strategies associated with mobile applications. It outlines insights into mobile texts, collaboration and other processes.

Posted: 06 Mar 2013 | Published: 06 Mar 2013

ANALYST REPORT: This analyst report discusses how best-in-class businesses have adapted their content for improved mobile marketing.

Posted: 17 May 2012 | Published: 02 Jan 2012

EGUIDE: Read this expert e-guide for explanations of some of the key differences between mobile and regular cloud computing, including the need for additional testing capabilities, the need to allow for disconnected operation, the need to be mindful of limited energy available on mobile devices, and more.

Posted: 06 Dec 2012 | Published: 06 Dec 2012