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Mobile Customer Relationship Management

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Mobile Customer Relationship Management White Papers (View All Report Types)
 
The New BYOD: Best Practices for a Productive BYOD Program
sponsored by VMware
WHITE PAPER: This white paper demonstrates how to leverage BYOD as a tool to drive mobile accessibility in your business. It outlines the basic measures that must be taken to dramatically boost productivity. Read on now to learn how to transition from corporate-owned devices to a BYOD-centric workplace.
Posted: 08 Oct 2015 | Published: 08 Oct 2015

VMware

Empower More Productive Users with EMM and Enterprise Mobility
sponsored by VMware
WHITE PAPER: This white paper will review how current mobility trends (like the expansion of cloud architecture) are affecting EMM. Discover how cloud-enabled EMM can power the productivity of your users and IT, as well as 5 reasons to employ advanced EMM.
Posted: 17 Sep 2015 | Published: 17 Sep 2015

VMware

Interactive Text Response: The Key to Re-Imagining Customer Self-Service
sponsored by Aspect
WHITE PAPER: The outcomes of offering self-service via conversational, automated interactive text response are customer satisfaction, retention, and easier up- and cross-sells. Access this solution spotlight to learn how you can answer customers' questions on their preferred channel without waiting or an agent.
Posted: 28 Jan 2016 | Published: 28 Jan 2016

Aspect

Vendor Comparison: Evaluate Leading Client Management Tools
sponsored by IBM
WHITE PAPER: In this exclusive white paper, join analysts Kevin Knox and Terrence Cosgrove as they take an in-depth look at the client management tools market. Read on to access a vendor comparison of mobile management and security features, as well as strengths and weaknesses for leading vendors.
Posted: 07 Nov 2014 | Published: 07 Nov 2014

IBM

HIPAA Compliance Checklist for Mobility
sponsored by MobileIron
WHITE PAPER: Access this white paper to learn the best practices for creating a HIPAA compliance program capable of handling device loss, rogue apps, risky user actions and more.
Posted: 06 May 2015 | Published: 06 Mar 2015

MobileIron

Improve Customer Experience with Better Self-Service
sponsored by Aspect
WHITE PAPER: In this Forrester report, you'll learn how to increase the breadth of your organization's self-service channels -- as well as the depth of these channels. Read on and uncover best practices for doing so.
Posted: 23 Dec 2015 | Published: 31 Mar 2015

Aspect

Infographic: Improving Customer Experiences in the Omnichannel Age
sponsored by Avaya
WHITE PAPER: This infographic denotes clear steps toward unifying all of your touchpoints to deliver exceptional customer service. Learn how to give your audience a consistent journey regardless of where or how they interact with you.
Posted: 15 Dec 2015 | Published: 15 Dec 2015

Avaya

Mobile App Analytics: Getting the Upper Hand in the Mobile App Economy
sponsored by CA Technologies
WHITE PAPER: Access this white paper to learn just how special the user experience needs to be, what defines a good mobile app user experience, and how you can ensure a user experience that retains customers.
Posted: 11 Jan 2016 | Published: 11 Jan 2016

CA Technologies

The State of Customer Experience in Retail
sponsored by Infor
WHITE PAPER: 70% of brands fail to take advantage of exciting new opportunities to build and maintain a profitable audience. Don't be one of them - access this guide to uncover five best practices for creating personalized customer experiences in retail.
Posted: 28 Dec 2015 | Published: 28 Dec 2015

Infor

Taking Mobile Delivery to the Next Level with NetScaler MobileStream
sponsored by Citrix
WHITE PAPER: This exclusive paper examines an enterprise mobility solution that combines a suite of multi-layer optimizations purpose-built to accelerate mobile service delivery with an essential collection of secure access and threat protection capabilities.
Posted: 17 Jun 2014 | Published: 17 Jun 2014

Citrix
 
 
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