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IT Management Services

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ALSO CALLED: Information Technology Management Services, Managed Services, Management Services, IT Professional Services
DEFINITION: Services concerned with the management of all types of IT processes or resources.
IT Management Services Reports
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E-book: ITIL and Service Strategy
sponsored by ServiceNow
EBOOK: This feature eBook offers a back to the basics approach to understanding ITIL – how it works, why it's important, and how it can ultimately benefit your IT service delivery process. Download now and follow this blueprint through the 5 stages of ITIL.
Posted: 12 Jul 2016 | Published: 11 Jul 2016

ServiceNow

Define Your Services for Fast and Accurate Service Delivery: An ITSM E-Book
sponsored by ServiceNow
EBOOK: Do you face difficulty in meeting SLAs, fulfilling service requests, or in accurate reporting? Discover how to provide better IT service delivery by defining your services with consistency and capturing them in a single system of record. Access now to automate service desk functions with an integrated workflow engine and CMDB.
Posted: 11 Jul 2016 | Published: 11 Jul 2016

ServiceNow

Simplify and Cut Costs in Four Steps
sponsored by HPE and Intel®
RESOURCE: Discover four best practices for dealing with IT complexity in this infographic. Learn the steps you need to simplify IT, automate routine tasks, and increase availability and efficiency of your IT resources.
Posted: 29 Jun 2016 | Published: 29 Feb 2016

HPE and Intel®

Performance and Flexibility Serve the Enterprise: Research Reveals Path to Maximize Linux Performance
sponsored by IBM
WHITE PAPER: This Forrester study of 150 North American application developers, IT architects, and strategists found that while these companies are very cautious about making a major ecosystem change, they recognize the increasing demand for better performance. Learn how to move past x86 and gain a better, more robust, performance-oriented architecture.
Posted: 14 Jun 2016 | Published: 01 Jun 2015

IBM

IT4IT for Managing the Business of IT
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: IT4IT™ for Managing the Business of IT – A Management Guide, from The Open Group, provides best practice advice and focuses on the data and automated workflows needed to manage IT services in a lean, agile and business-focused way.
Posted: 26 May 2016 | Published: 26 May 2016

ComputerWeekly.com

Transforming Your Data-Driven IT Organization
sponsored by Windsor Group
VIDEO: Tune into this video to learn how to transform your data-driven organization and service delivery by leveraging the market insight and expertise of one ITSM provider. Learn how to determine the best ITSM sourcing strategy for you, and transform your IT operations with an alternative delivery and market pricing model evaluation.
Posted: 16 May 2016 | Premiered: 16 May 2016

Windsor Group

Evolving IT from Provider to Partner
sponsored by MuleSoft
WHITE PAPER: Learn how to design IT processes to lead the charge in enabling connectivity between business divisions. Explore how you can leverage IT transformation and API management to unify your company and spark innovation. In addition, tap into the 3 top outcomes for a center of IT enablement.
Posted: 21 Apr 2016 | Published: 21 Apr 2016

MuleSoft

The CIO’s Guide to Evaluating IT Sourcing Options
sponsored by Windsor Group
WHITE PAPER: This white paper will assist you in evaluating your IT sourcing options, and choosing the right provider that can help you save considerable time and money. Learn how to leverage your service provider to transcend IT performance expectations.
Posted: 14 Apr 2016 | Published: 14 Apr 2016

Windsor Group

The Essential CIO's Guide to Data Center Outsourcing
sponsored by Windsor Group
WHITE PAPER: Dive into this exclusive CIO's guide to discover how to transform your IT operations by way of data center outsourcing. Learn how you can gain better efficiency, service, and disaster preparedness, as well as see why a quantifiable impact analysis is the first critical step to your IT transformation.
Posted: 11 Apr 2016 | Published: 11 Apr 2016

Windsor Group

Where Are You on the Road to Operational Intelligence?
sponsored by Splunk
RESOURCE: Operational intelligence is essential to any organization. But is your IT infrastructure capable of delivering quality information in seconds? Download this resource now to learn more about the road to exceptional operational intelligence capabilities.
Posted: 07 Apr 2016 | Published: 07 Apr 2016

Splunk

Outshine “Shadow IT” — Be Your Own Cloud
sponsored by Axway
WHITE PAPER: Discover how you can outshine shadow IT by creating a personal cloud for your organization.
Posted: 18 Mar 2016 | Published: 18 Mar 2016

Axway

CIO Trends Nordics Q1 2016
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This guide offers a collection of our most popular articles for Nordic IT leaders during the first few months of 2016, examining the changing role of CIOs and how to enhance their relationships with their peers across the business.
Posted: 18 Mar 2016 | Published: 18 Mar 2016

ComputerWeekly.com

CIOs: Don't Let Your Business Fall into the Digital Divide
sponsored by Axway
WHITE PAPER: Don't let your business fall into the digital divide. In this white paper, uncover 3 ways an API-first digital strategy can drive a successful business and IT transformation in your organization.
Posted: 17 Mar 2016 | Published: 31 Dec 2015

Axway

Five Key Initiatives To Wow Your Workforce With Your Service Desk
sponsored by ServiceNow
WHITE PAPER: In this white paper, learn about five ways you can improve your service desk both internally and externally. Read on and see how you can enhance your workforce's productivity, improve end-user satisfaction, and much more.
Posted: 14 Mar 2016 | Published: 14 Mar 2016

ServiceNow

Does a proprietary solution automatically mean vendor lock-in?
sponsored by ComputerWeekly.com
ANALYST REPORT: The dread of any IT manager is in making a significant purchase of hardware or software to then find that they are 'locked in' to one supplier. But analyst Clive Longbottom asks, is this still the case?
Posted: 14 Mar 2016 | Published: 14 Mar 2016

ComputerWeekly.com

5 Key Initiatives to Optimize Service Delivery
sponsored by ServiceNow
WHITE PAPER: To optimize the productivity and happiness of the workforce, it's critical that they see the service desk as effective, pleasant, and easy to work with. This Forrester resource reveals 5 key initiatives that can maximize the effectiveness of your service desk.
Posted: 11 Mar 2016 | Published: 18 Sep 2015

ServiceNow

Are you Ready to Thrive in the API World?
sponsored by Axway
WHITE PAPER: As "traditional IT" starts to come to an end, enterprise IT will need to embrace APIs in order to ensure security, reliability and control. Download this white paper to uncover 10 action items for getting your organization ready to thrive in the API world.
Posted: 10 Mar 2016 | Published: 10 Mar 2016

Axway

Buyer's Guide: IT Service Support Management Tools
sponsored by ServiceNow
WHITE PAPER: This Gartner resource compares leading IT service support management vendors, evaluating the pros and cons of each option. Read on to determine which vendor fits your organization's needs.
Posted: 10 Mar 2016 | Published: 26 Aug 2015

ServiceNow

Today's State of Work: The Productivity Drain
sponsored by ServiceNow
WHITE PAPER: This resource presents the results from interviews with nearly 1,000 managers at companies across the globe. Read on to learn 3 reasons why administrative duties takes up so much time and to discover a solution that can make work IT processes more productive.
Posted: 04 Mar 2016 | Published: 04 Mar 2016

ServiceNow

Selling Managed Services: 6 Tips To Reinvent Your Sales Pitch
sponsored by ConnectWise
WHITE PAPER: In this e-book, discover 6 tips for revamping your sales pitch for managed services that will speak to the needs of today's customers. Learn how to overcome price concerns, set your company apart from the competition, and more.
Posted: 29 Feb 2016 | Published: 29 Feb 2016

ConnectWise

Cloud Technology: Frictionless Business Growth
sponsored by Infor
WHITE PAPER: With cloud computing becoming increasingly reliable and secure, it's time for your organization to explore setting on-premise IT adrift. Access this white paper and uncover ways to allocate resources for cloud-based business growth.
Posted: 26 Feb 2016 | Published: 26 Feb 2016

Infor

Keeping Track of Your Software Contracts
sponsored by Miro Consulting, Inc.
EGUIDE: In the following e-guide, learn key business practices that will ensure your company is properly sorting through software licensing complexities. Read on to uncover exclusive insights on how to choose the correct software provider while also managing software costs.
Posted: 08 Jul 2016 | Published: 05 Jul 2016

Miro Consulting, Inc.

Today's State of Work: The IT Service Experience Gap
sponsored by ServiceNow
WHITE PAPER: Read this report to discover several key steps you can take to close the gap between IT service expectations and actual delivery, including instruction on streamlining processes, automating tasks, and creating refined digital interfaces for your applications.
Posted: 17 Jun 2016 | Published: 17 Jun 2016

ServiceNow

Hands in the Air (HITA) Music Streaming App Delivers Waitless Streaming with IBM
sponsored by IBM
WHITE PAPER: See how SLLIN was able to add the stability and scalability they so badly needed to cater to their growing customer base. Their robust infrastructure can now seamlessly adjust to any fluctuations in user demand and automatically scale to keep pace with capacity demands.
Posted: 14 Jun 2016 | Published: 01 May 2016

IBM

May ezine
sponsored by MicroScope
EZINE: May ezine: The Brexit debateJust what does the in or out EU debate mean to the channel?
Posted: 06 May 2016 | Published: 06 May 2016

MicroScope
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