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Computer Telephony Integration

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Computer Telephony Integration Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

2017 State Of Cloud Adoption And Security
sponsored by McAfee, Inc.
WHITE PAPER: Hybrid cloud adoption grew 3x and soon 80% of IT budgets will go to cloud solutions. See additional key insights.
Posted: 10 May 2017 | Published: 10 May 2017

TOPICS:  IT Management
McAfee, Inc.

IT as a Service: Transforming Your Organization into a Trusted Service Provider
sponsored by IBM
EBOOK: Learn the essentials of implementing IT as a Service (ITaaS), and how to transform your organization into a trusted services provider. Access now to create a sustainable ITaaS model by deconstructing the importance of modular services; value of hybrid cloud delivery models; ITaaS lifecycle management, and more.
Posted: 16 May 2017 | Published: 16 May 2017

IBM

Moving Your Business to a Holistic, Digital-Driven Enterprise
sponsored by Commvault
WHITE PAPER: Discover how to transform your organization without undue workflow interruption by strategizing IT transformation with the 3 methods outlined here. Read on to establish alignment between the CIO and IT team on strategy, objectives, timeline, and deployment of internal and third-party resources.
Posted: 08 May 2017 | Published: 31 Dec 2016

Commvault

Online Job Marketplace Airtasker Migrates to AWS
sponsored by Rackspace
VIDEO: In this video, Paul Keen, Airtasker CTO, discusses the need to meet the demands of their developing growth, and how moving to a stable AWS environment helped them scale automatically and seamlessly during intensive peak periods. Tune in to see how AWS can help you reach an advanced state of DevOps capability, and more.
Posted: 19 Apr 2017 | Premiered: 22 Mar 2017

Rackspace

Beyond the Cubicle: Life in the Digital Workspace
sponsored by Citrix
EBOOK: While digital workspaces represent a powerful competitive differentiator, this seismic shift requires ensuring high-quality employee experiences without sacrificing corporate data security—a fine balance. This e-book serves as your guide to the virtual workspace imperative. Read on to maximize your digital payoff.
Posted: 25 Apr 2017 | Published: 25 Apr 2017

Citrix

Webcast: Moving Beyond the "Hype" in Hyperconvergence
sponsored by VeriStor
WEBCAST: Before getting swept up in hyperconverged's promises, you must look beyond the hype to determine if it's a suitable fit – and, more importantly, where and when HCI is appropriate by offering workload analysis of ROBOs, VDI, green field environments, and app development, and more.
Posted: 01 May 2017 | Premiered: May 1, 2017

VeriStor
 
 
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