Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Download and access this insightful resource on why Operations as a Service (OaaS) takes all of the frustration out of your hands and boils down to, "Not your problem," meaning that all of the maintenance is handled for you.
Explore this white paper and discover new options and avenues to reallocating people costs more strategically. Tackle customer-facing technologies without increasing your spending by making your IT members partners in the experience.
Read this white paper to discover which operations management service best suits your needs as you discover the costs of DIY, cloud hosting, and operations as a service. Read on to learn which best suits the needs of your organization.
Read this white paper to uncover how outsourcing opens up possibilities for your IT staff to work on more strategic projects while increasing business agility. Discover the four configurations for managing your IT staff and how to transform them into service brokers to advance your organization.
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