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Computer Telephony Integration

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Computer Telephony Integration Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Key Ingredients for a Modern Virtualization Platform
sponsored by VMware
WHITE PAPER: Confront the challenges of the cloud-driven economy with this resource, in which you will discover 9 ways modern virtualization platforms rise to meet its demanding expectations. Read on to evaluate your virtualization investment with the capabilities outlined inside.
Posted: 12 Jun 2017 | Published: 31 Dec 2016

VMware

Lenovo Delivers Seamless Rack-Scale Hyperconvergence with ThinkAgile SX for Nutanix
sponsored by Lenovo and Intel
ANALYST REPORT: In this IDC paper, you'll learn about rack-scale hyperconverged systems. Read on to gain a detailed illustration of this HCI architecture, which provides all of same x86-based virtualized compute and SDS resources as other solutions, but is optimized for larger deployments that are intended to scale multiple data center racks.
Posted: 19 Jul 2017 | Published: 19 Jul 2017

Lenovo and Intel

Your expert guide to the highlights of Infosecurity Europe 2017
sponsored by ComputerWeekly.com
EGUIDE: Security technologist Bruce Schneier's insights and warnings around the regulation of IoT security and forensic cyber psychologist Mary Aiken's comments around the tensions between encryption and state security were the top highlights of the keynote presentations at Infosecurity Europe 2017 in London.
Posted: 19 Jun 2017 | Published: 19 Jun 2017

ComputerWeekly.com

Succeed in the New Digital Business Landscape
sponsored by Red Hat
WHITE PAPER: What exactly is digital transformation? This white paper discusses the challenges, transitions, and benefits of the four main stages of this journey. Find out where your journey begins.
Posted: 13 Jul 2017 | Published: 31 Jan 2017

Red Hat

Become An IT Hero: Giving your team the flexibility they want and the security they need
sponsored by Box
WHITE PAPER: In the modern-day workplace, it's become more common for the lines to blur between which apps and tools are appropriate for business collaboration. Learn why using cloud content management can help to improve employee collaboration methods
Posted: 12 Jul 2017 | Published: 12 Jul 2017

Box

Firms in Southeast Asia Juggle Meeting Financial Goals with Elevating Customer Experience
sponsored by Dell and Microsoft
WHITE PAPER: Forrester analysts have recommendations for balancing budgetary pressures while improving customer experiences, which will be imperative companies adapt to enable a stronger workforce. Learn what 327 senior business and technology executives from Asia-Pacific countries reveal in this resource.
Posted: 18 Jul 2017 | Published: 18 Jul 2017

Dell and Microsoft
 
 
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