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Computer Telephony Integration

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Computer Telephony IntegrationReports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Application Portfolio Management: Treat Software as a Valuable Asset
sponsored by Innotas
EGUIDE: This e-guide explains how application portfolio management (APM) allows organizations to oversee the applications that run their business, helping to ensure efficient and accurate inventory.
Posted: 14 Aug 2014 | Published: 14 Aug 2014

Innotas

Continuous Engineering for Dummies
sponsored by IBM
EBOOK: This Continuous Engineering for Dummies e-book demonstrates how continuous engineering can help manage complexity, improve efficiency, make better use of engineering assets, and utilize performance data to improve products.
Posted: 01 Aug 2014 | Published: 01 Aug 2014

IBM

Get Tactical on Mobility: Managed Cloud-Based Options Balance Control with Flexibility and Scale
sponsored by Hewlett-Packard Limited
WHITE PAPER: Access this informative white paper to discover suggestions for a number of initiatives related to enterprise mobility, including mobility management and application access.
Posted: 25 Aug 2014 | Published: 30 May 2014

Hewlett-Packard Limited

Infographic  - What does the next-generation data centre look like
sponsored by IBM
WHITE PAPER: Explore this resource to get a look at what a next-generation data centre will look like, with features ranging from software defined computing, to automated provisioning and management, to innovative and optimised services. Read on now to find out more.
Posted: 26 Aug 2014 | Published: 26 Aug 2014

IBM

How MSPs Succeed in the Age of the Cloud
sponsored by Egenera
WHITE PAPER: Read this white paper to find out what is driving cloud computing and how MSPs can keep customers after adding cloud services.
Posted: 11 Aug 2014 | Published: 11 Aug 2014

Egenera

How to Align Your Data Center's Physical Infrastructure with ITIL and ITSM
sponsored by nlyte Software
WHITE PAPER: The purpose of this whitepaper is to demonstrate how the alignment of DCIM and ITIL enhances data center operations, and ultimately the IT services provided to businesses.
Posted: 12 Aug 2014 | Published: 15 Jul 2014

nlyte Software

Unified IT Monitoring: A Necessity in the Era of the Customer
sponsored by CA Technologies.
WHITE PAPER: This exclusive whitepaper details how unified IT monitoring can be used to deliver the customer experience your users demand.
Posted: 01 Aug 2014 | Published: 01 Aug 2014

CA Technologies.
 
 
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