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Computer Telephony Integration

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Computer Telephony Integration Reports
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010


Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


Comprehensive Disaster Recovery Testing Plan Can Prevent Major Outages
sponsored by Zerto
EGUIDE: The August 2016 Delta outage caused a stir in the disaster recovery world. Ensure your organization doesn't make the same mistakes as the airliner with these DR testing guidelines.
Posted: 25 Oct 2016 | Published: 21 Oct 2016


Video: Orchestrated Security for Private Cloud
sponsored by Intel Security
VIDEO: Data centers are now dynamic virtualized environments. Learn how to architect security into the private cloud by design.
Posted: 25 Oct 2016 | Premiered: 25 Oct 2016

TOPICS:  IT Management
Intel Security

Modern Infrastructure – October 2016
sponsored by
EZINE: This month's Modern Infrastructure e-zine examines how two abstraction technologies are being used together and how some open source innovators are even latching onto this best-of-both-worlds idea in an effort to better merge containers and VMs.
Posted: 18 Oct 2016 | Published: 18 Oct 2016

Where the 'Edge' and the Cloud Collide: Lessons Learned from Public Cloud Deployment and IoT
sponsored by Hewlett Packard Enterprise
EGUIDE: As lock-in concerns become less prevalent, public cloud adoption continues to rise; however, organizations find that some workloads are best left in-house. Discover the boons and challenges associated with public cloud deployment, and additionally learn how to leverage it to eliminate latency and increase response times for IoT apps.
Posted: 24 Oct 2016 | Published: 19 Oct 2016

Hewlett Packard Enterprise

Dutch Service Provider Eshgro on the Hunt for Flexible, Risk-Free Cloud Platforms
sponsored by Hewlett Packard Enterprise
CASE STUDY: To control expenditure, many SMBs are choosing to outsource IT—putting pressure on service providers who do not have the knowledge or cash to build cloud platforms. Discover a service provider program that will transform any enterprise computing platform into a collaborative cloud infrastructure.
Posted: 11 Oct 2016 | Published: 11 Oct 2016

Hewlett Packard Enterprise

The Role of System Management Tools in Your IT Environment
sponsored by VMware
EGUIDE: This expert eGuide analyses which system management tools IT professionals find most effective for monitoring VMs and clouds. Also, learn more about the rise in shadow IT, which automation tools monitor application availability versus server availability, as well as the overall importance of these tools on your IT environment.
Posted: 25 Oct 2016 | Published: 17 Oct 2016


Level Up With LinuxOne
sponsored by EOH IBM
DATA SHEET: Is it time to take your apps to the next level? Find out the benefits of the new IBM LinuxONE Rockhopper and discover if this server is right for your organization.
Posted: 17 Oct 2016 | Published: 17 Oct 2016

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