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Computer Telephony Integration

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Computer Telephony Integration Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and what your company can do to meet customer expectations.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

2017 IT Priorities APAC Infographic
sponsored by ComputerWeekly.com
DATA SHEET: Each year, Computer Weekly asks CIOs and senior IT decision-makers throughout APAC what they will be investing in during the 12 months ahead. Access this infographic to find out the key spending priorities for 2017.
Posted: 17 Jan 2017 | Published: 17 Jan 2017

ComputerWeekly.com

Case Study: IT Automation at Allegiant Airlines
sponsored by Red Hat
VIDEO: Tune into this case study to see how Allegiant Airlines saves 10-15 man hours per week managing their Linux systems with an IT automation and configuration tool. Discover how to automate all systems simultaneously to empower DevOps initiatives within your enterprise.
Posted: 13 Jan 2017 | Premiered: 13 Jan 2017

Red Hat

Technology, media and telecommunications predictions 2017
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Deloitte predicts the key trends in technology, media and telecommunications in 2017
Posted: 11 Jan 2017 | Published: 11 Jan 2017

ComputerWeekly.com

The Power of Linking Business Analysis and TOGAF® to Achieve IT Results
sponsored by Global Knowledge
WHITE PAPER: This white paper addresses the The Open Group's Architecture Framework (TOGAF) framewo­­­rk and a high-level overview of the key business analysis techniques that IT professionals would benefit from to achieve IT results and establish a valued partnership with the business.
Posted: 06 Jan 2017 | Published: 03 Jan 2017

Global Knowledge

Hyperconvergence: An Integrated Approach to Virtualization
sponsored by Prosys- HPE
WHITE PAPER: This paper explores an integrated approach to virtualization that enables you to simplify IT operations and deploy VMs at cloud speed. Discover how hyperconvergence can help optimize hybrid IT environments and foster the insights you need to boost performance while lowering costs.
Posted: 16 Jan 2017 | Published: 30 Apr 2016

Prosys- HPE

Top Lessons from 2016: How to Accelerate Digital Transformations
sponsored by Hewlett-Packard Enterprise
EBOOK: Discover how to implement faster digital transformations with strategies for accelerating time to value, insights, trust, and engagement. Uncover some of the top lessons learned from 2016 for faster app delivery, DevOps, Agile development, IT management, hybrid cloud computing, big data, and more.
Posted: 06 Jan 2017 | Published: 06 Jan 2017

Hewlett-Packard Enterprise
 
 
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