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Computer Telephony Integration

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Computer Telephony IntegrationReports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

A Consolidated Platform for Next-Generation Firewall and Secure Web Gateway Services
sponsored by Fortinet, Inc.
WHITE PAPER: This white paper first defines next-generation firewalls, secure web gateways, and their capabilities, and then specifically discusses the Fortinet FortiGate NGFW and the results of ESG Lab's evaluation and testing of the device.
Posted: 16 Oct 2014 | Published: 30 Sep 2014

Fortinet, Inc.

HP Financial Services in brief
sponsored by Hewlett-Packard Limited
WHITE PAPER: This white paper explores the investment solutions that support the transition to the updated styles of IT. Learn how these solutions can provide the flexibility for change that new technology is bringing and how it can adapt to future requirements.
Posted: 21 Oct 2014 | Published: 31 Dec 2013

Hewlett-Packard Limited

Stop the Finger-Pointing: Managing Tier 1 Applications with VMware vCenter™ Operations Management Suite™
sponsored by VMware, Inc.
WHITE PAPER: This exclusive whitepaper will show you how to take a new approach the operations management that will help IT identify the source of problems and end the constant finger pointing.
Posted: 10 Oct 2014 | Published: 11 Oct 2012

VMware, Inc.

Efficient and Flexible Modern Server Infrastructure
sponsored by Dell, Inc. and Intel®
WHITE PAPER: It's time to consider a new IT infrastructure approach to build a more future-ready data center. Access this white paper to explore ways to reduce complexity, improve efficiency, optimize flexibility, and maximize uptime in your data center.
Posted: 08 Oct 2014 | Published: 24 Jun 2014

Dell, Inc. and Intel®

IBM Cloud Manager Delivers a New Level of Support and Advanced Cloud Capabilities
sponsored by IBM
EGUIDE: Find out how the IBM Cloud Manager can help IT shops and corporate users.
Posted: 16 Oct 2014 | Published: 16 Oct 2014

IBM

IDC Flash: IBM Releases IAM for Mobile, Cloud and Enterprise
sponsored by IBM
WHITE PAPER: Gain insights into IBM's threat-aware IAM solutions focused on enabling identity as the new security perimeter.
Posted: 09 Oct 2014 | Published: 29 Nov 2013

IBM

Cloud Migration: A Security Architect Case Study
sponsored by CenturyLink Technology Solutions
WHITE PAPER: This use case describes CenturyLink's partnership with a global shipping and logistics firm looking to adopt cloud technologies to lower IT support costs and refocus its resources.
Posted: 15 Oct 2014 | Published: 15 Oct 2014

CenturyLink Technology Solutions
 
 
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