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Computer Telephony Integration

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Computer Telephony Integration Reports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

The Impact of New Communications in the Energy Industry
sponsored by Actiance
WHITE PAPER: This white paper discusses the use of instant messaging technology in the energy industry, explaining why monitoring, logging, and archiving these communications is a necessity for achieving compliance and protecting critical assets from cyberattacks.
Posted: 16 Feb 2015 | Published: 30 May 2014

Actiance

Improving clinical workflow and increasing desktop security with VDI
sponsored by AppSense
CASE STUDY: To improve clinical workflow and increase desktop security, one healthcare organization implemented an environment manager to assist with VDI deployment. Discover how this strategy allowed them to reduce Windows launch times, provide a consistent user experience, simplify IT resources, and enable dynamic printing changes based on location.
Posted: 10 Feb 2015 | Published: 10 Feb 2015

AppSense

Collaboration and Social Media in the Pharmaceutical Industry
sponsored by Actiance
WHITE PAPER: This white paper is an excellent resource for pharmaceutical companies weighing the benefits and risks of social media. Read on to learn what the pharmaceutical industry's regulatory landscape looks like, and which concerns you should be aware of from a legal perspective.
Posted: 17 Feb 2015 | Published: 11 Jul 2014

Actiance

Veeam Data Center Availability Report: The Challenge of the Always-On Business
sponsored by Veeam Software
WHITE PAPER: This report investigates the increasing demands organizations face to provide an 'Always-On Business'. It also explores which actions they are taking to meet those demands and examines how successful their actions are.
Posted: 11 Feb 2015 | Published: 31 Dec 2014

Veeam Software

HP Service Manager and HP uCMDB Plug-in for VMware vRealize Orchestrator
sponsored by Avnet
WHITE PAPER: This resource examines explores a new way to bridge the gap between your VMware-based virtualization layer and IT Service Management by enabling enterprise operational process automation to improve process efficiency and reduce manual labor.
Posted: 24 Feb 2015 | Published: 24 Feb 2015

Avnet

Recognizing Five Sources of High-Profile Data Security Breaches
sponsored by Mimecast
WHITE PAPER: This white paper discusses the 5 major categories of vulnerabilities that IT and security professionals need to account for in their solutions planning.
Posted: 06 Feb 2015 | Published: 06 Feb 2015

Mimecast

Top 5 data centre trends to watch in 2015
sponsored by Dimension Data
WHITE PAPER: Access this white paper to explore what experts believe are the top trends to watch for data centers in 2015 and find out their expected impact on business.
Posted: 26 Feb 2015 | Published: 28 Nov 2014

Dimension Data
 
 
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