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Computer Telephony Integration

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Computer Telephony Integration Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Creating the Data Center of the Future with Hyperconverged Infrastructure
sponsored by Hewlett Packard Enterprise
ANALYST REPORT: Read this executive brief as industry analysts break down the essentials of integrating hyperconverged infrastructure into your data center, with sections outlining which deployment model is right for you, what to look for in hyperconverged providers, and more.
Posted: 10 Aug 2017 | Published: 31 Dec 2016

Hewlett Packard Enterprise

Why Today's Approaches Fail – and How ServiceNow Delivers
sponsored by ServiceNow
WHITE PAPER: IT provides the mission-critical services that businesses need to engage customers, automate processes, and drive innovation. These business services – e-commerce portals, supply chain systems, collaboration platforms, and others – must be highly available and responsive. Download this white paper to learn more about ServiceWatch.
Posted: 07 Aug 2017 | Published: 07 Aug 2017

ServiceNow

Cost Effectively Handling Encrypted Traffic Across the IT Infrastructure
sponsored by Radware
WHITE PAPER: More website, applications and web services are mandating the use of traffic encryption communications. Inside, discover the appropriate tools for cost effect methods to encrypt traffic across networks that match your specific IT needs.
Posted: 01 Sep 2017 | Published: 01 Sep 2017

Radware

Service Visibility: Your Green Light to a Clear Road Ahead
sponsored by ServiceNow
EBOOK: Download this eBook to learn how efficiently mapping IT infrastructure to business critical services can increase service visibility and improve your service delivery.
Posted: 07 Aug 2017 | Published: 07 Aug 2017

ServiceNow

Resource Center: All-Flash Converged Infrastructure
sponsored by NetApp & Cisco
RESOURCE CENTER: Gain access to this special section of our website that contains a plethora of multimedia resources on all-flash converged infrastructure. Browse our library of video and print items at will, which include: 5 criteria for an informed all-flash converged investment, how to refresh FlexPod with flash, and more.
Posted: 22 Aug 2017 | Published: 22 Aug 2017

NetApp & Cisco

2017 Middle East Salary Survey Infographic
sponsored by ComputerWeekly.com
DATA SHEET: Download this infographic to access Computer Weekly's annual salary survey revealing the average pay for technology professionals in the Middle East.
Posted: 11 Sep 2017 | Published: 11 Sep 2017

ComputerWeekly.com
 
 
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