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Computer Telephony Integration

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Computer Telephony IntegrationReports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Operations-as-a-Service: Outsource everything but your code
sponsored by Peak Hosting
WHITE PAPER: Download and access this insightful resource on why Operations as a Service (OaaS) takes all of the frustration out of your hands and boils down to, "Not your problem," meaning that all of the maintenance is handled for you.
Posted: 10 Nov 2014 | Published: 01 Oct 2014

Peak Hosting

Rethinking People Costs in Enterprise IT
sponsored by Rackspace
WHITE PAPER: Explore this white paper and discover new options and avenues to reallocating people costs more strategically. Tackle customer-facing technologies without increasing your spending by making your IT members partners in the experience.
Posted: 13 Nov 2014 | Published: 11 Jul 2014

Rackspace

The Smart Alternative to DIY Infrastructure or Cloud Services
sponsored by Peak Hosting
WHITE PAPER: Read this white paper to discover which operations management service best suits your needs as you discover the costs of DIY, cloud hosting, and operations as a service. Read on to learn which best suits the needs of your organization.
Posted: 13 Nov 2014 | Published: 23 Oct 2014

Peak Hosting

K2 Helps a Top Game Developer Improve Efficiency
sponsored by K2
VIDEO: Access this video case study to learn how Square Enix, a top game developer, was able to leverage K2 software to save time and focus on solving new challenges.
Posted: 24 Nov 2014 | Premiered: 20 Jan 2013

K2

5 Steps for Migrating Your Legacy Apps to the Cloud
sponsored by Rackspace
WHITE PAPER: Explore this informative resource and learn how to migrate your legacy applications to the public cloud in just 5 easy steps.
Posted: 11 Nov 2014 | Published: 06 May 2014

Rackspace

How to Meet the Growing Demands on IT: Four Steps Along the Path
sponsored by Rackspace
WHITE PAPER: Read this white paper to uncover how outsourcing opens up possibilities for your IT staff to work on more strategic projects while increasing business agility. Discover the four configurations for managing your IT staff and how to transform them into service brokers to advance your organization.
Posted: 17 Nov 2014 | Published: 11 Jul 2014

Rackspace

Automating Your IT Processes for Long Term Success
sponsored by Automic
WHITE PAPER: Access this white paper to find out if automating certain IT operations can help lessen the burden on your IT staff while simultaneously improving the end user experience.
Posted: 24 Nov 2014 | Published: 24 Nov 2014

Automic
 
 
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