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Computer Telephony Integration

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Computer Telephony IntegrationReports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Tips for Driving User Adoption in New Technology Deployment
sponsored by Code42
WHITE PAPER: How can you successfully deploy a new technology and ensure users are on board? In this on-demand webinar, Paul Glen, author of "The Geek Leader's Handbook," delves into the interpersonal issues IT faces when implementing a new technology and shares how user adoption is the key to a successful deployment.
Posted: 07 Jul 2014 | Published: 03 Jul 2014

Code42

Key Considerations for Colocation Services
sponsored by Equinix
EGUIDE: Explore this expert e-guide to learn about the pros and cons of data center colocation, and review considerations such as power costs, redundancy, availability, and services levels to help you decide if outsourcing data is a wise move for you and your organization.
Posted: 23 Jul 2014 | Published: 23 Jul 2014

Equinix

Medical Supply Company Improves Opportunity to Cash Processes with Application Integration
sponsored by Apps Associates LLC
CASE STUDY: Due to a lack of integration between systems in their opportunity to cash processes, Hologic experienced poor data quality, duplicate data entry, and longer than necessary cycle times. This case study illustrates how Hologic addressed these issues with an application integration architecture and a variety of middleware technologies.
Posted: 18 Jul 2014 | Published: 18 Jul 2014

Apps Associates LLC

Global Client Management Platform: The Key to Proactive, Efficient IT Service Delivery
sponsored by LabTech Software
WHITE PAPER: Explore this informative resource to learn about a new platform that delivers an array of IT management tools, enabling you to manage information, tasks, and automation from a unified source. Read on now to learn more.
Posted: 21 Jul 2014 | Published: 21 Jul 2014

LabTech Software

Survey: Can Security in Higher Education Be Both Open and Secure?
sponsored by AlienVault
WHITE PAPER: This report contains data collected by SANS regarding the successes and challenges that colleges and universities experience in protecting their environments from threats, and also provides advice for security professionals working in these environments to improve their tactics in this critical area.
Posted: 23 Jul 2014 | Published: 30 Jun 2014

AlienVault

MarketScope for User Experience Platforms
sponsored by IBM
WHITE PAPER: The following MarketScope white paper explores the current state of user experience platforms and what you need to know about the market when moving forward. Learn how to choose the right solution for your organization and gain access to a comprehensive comparison of many of the leading UXP vendors.
Posted: 03 Jul 2014 | Published: 03 Jul 2014

IBM

Gartner Forecast Alert: IT Spending, Worldwide, 1Q14 Update
sponsored by Gartner
WHITE PAPER: Explore this summary report from Gartner to learn where IT services and organizations are investing their money in regards to technology and infrastucture. Anticipate where you should be investing your capital and what trends in IT are yielding the best results. Read on now to learn more.
Posted: 30 Jun 2014 | Published: 30 Jun 2014

Gartner
 
 
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