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Computer Telephony Integration

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Computer Telephony IntegrationReports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Demand Pricing That Matches Business Value – The Radical Sourcing Trend for 2013
sponsored by Asigra
WHITE PAPER: This guide explores the nature of IT pricing models and how current obsolete models are costing MSPs a fortune.
Posted: 18 Apr 2014 | Published: 04 Jan 2013

Asigra

Is Your IT Infrastructure Keeping Up?
sponsored by VCE
DATA SHEET: Check out this concise resource to discover how converged infrastructures are helping organizations keep up with the rapidly evolving business needs.
Posted: 14 Apr 2014 | Published: 14 Apr 2014

VCE

Finding the PERFECT Cloud Provider with Cisco
sponsored by Cisco Systems, Inc.
RESOURCE: Access this concise resource to uncover the top 10 cloud vendor considerations so you can be confident your organization is selecting the best fit for your business needs.
Posted: 08 Apr 2014 | Published: 17 Feb 2014

Cisco Systems, Inc.

Automated Management and Monitoring for your IT System
sponsored by CentraStage
WEBCAST: This brief video explores the benefits of automated IT monitoring and management and how your business can best utilize this tool.
Posted: 11 Mar 2014 | Premiered: Jan 14, 2014

CentraStage

ALDM: Analytics for Logical Dependency Mapping: Service Engagement Guide
sponsored by IBM
WHITE PAPER: This whitepaper cites IT discovery as the first step in improving IT efficiency and lowering costs and offers up a full analysis of one solution.
Posted: 18 Mar 2014 | Published: 11 Sep 2013

IBM

IT industry outlook 2014
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This report from CompTIA provides an overview of the size, shape and growth factors of the information technology (IT) industry.
Posted: 17 Apr 2014 | Published: 17 Apr 2014

ComputerWeekly.com

Next Gen IT Predictions: 2014 and Beyond
sponsored by Cisco Systems, Inc.
WHITE PAPER: This valuable resource details six predictions for the next-generation of IT in 2014 and beyond.
Posted: 04 Apr 2014 | Published: 23 Jan 2014

Cisco Systems, Inc.
 
 
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