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Computer Telephony Integration

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E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

StruxureWare for Data Centers - A Hollistic View for Your Team
sponsored by Schneider Electric
VIDEO: View this video to learn about a data center infrastructure management suite to give your team a holistic view across your facility. Control your data center performance and monitor the equipment's ROI, CAPEX, and OPEX through intuitive applications.
Posted: 17 Nov 2014 | Premiered: 12 Apr 2013

Schneider Electric

How to Meet the Growing Demands on IT: Four Steps Along the Path
sponsored by Rackspace
WHITE PAPER: Read this white paper to uncover how outsourcing opens up possibilities for your IT staff to work on more strategic projects while increasing business agility. Discover the four configurations for managing your IT staff and how to transform them into service brokers to advance your organization.
Posted: 17 Nov 2014 | Published: 11 Jul 2014

Rackspace

Database Performace And Resiliency In The Dell Poweredge R630 Running Microsoft SQL Server 2014
sponsored by Dell, Inc. and Intel®
WHITE PAPER: To answer your needs, Dell offers the PowerEdge R630, a 1U space-saving server. Running two or three of these servers in a cluster with 1.8inch SATA SSDs, you can boost OPM performance up to 10.5 times that of with HDDs, meaning fast delivery with a small footprint.
Posted: 06 Nov 2014 | Published: 13 Aug 2014

Dell, Inc. and Intel®

K2 Helps a Top Game Developer Improve Efficiency
sponsored by K2
VIDEO: Access this video case study to learn how Square Enix, a top game developer, was able to leverage K2 software to save time and focus on solving new challenges.
Posted: 24 Nov 2014 | Premiered: 20 Jan 2013

K2

Automating Your IT Processes for Long Term Success
sponsored by Automic
WHITE PAPER: Access this white paper to find out if automating certain IT operations can help lessen the burden on your IT staff while simultaneously improving the end user experience.
Posted: 24 Nov 2014 | Published: 24 Nov 2014

Automic

So You Think You Know the Cloud
sponsored by Peak Hosting
WHITE PAPER: Take a deeper neutral look at the fine print of cloud computing through a provider and weigh it against keeping everything in-house. Uncover the truth about vendor oversubscription, lack of transparency, and other details sometimes swept under the rug.
Posted: 07 Nov 2014 | Published: 01 Oct 2014

Peak Hosting

The Big Data Self-Service Desk
sponsored by Hewlett-Packard Company
WHITE PAPER: View this white paper to learn how you can connect business intelligence by leveraging deeply embedded big data. You can provide a self-service portal fueled by captured social conversations to empower users to help themselves and others, reducing the number of tickets IT sees.
Posted: 25 Nov 2014 | Published: 18 Jun 2014

Hewlett-Packard Company
 
 
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