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Computer Telephony Integration

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Computer Telephony Integration Reports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Analyst Report: 8 Building Blocks to Ensure Successful Digital Transformations
sponsored by Gartner
WHITE PAPER: Discover the 8 essential building blocks of successful digital workplace initiatives in this Gartner report. Find recommendations for everything IT leaders need to enact digital change – from strategic planning to digital workplace technologies to consider.
Posted: 18 Jul 2016 | Published: 27 Feb 2015

Gartner

A Business Risk Approach to IT Governance
sponsored by IBM
WHITE PAPER: Learn best practices for assessing overall effectiveness in today's highly distributed organizations and how to manage IT risks. Also discover the role a centralized IT governance system can play in realizing your IT governance strategy.
Posted: 20 Jul 2016 | Published: 30 Sep 2011

IBM

Best Practices for Implementing Converged Infrastructure in the Data Center
sponsored by Dell, Inc.
EGUIDE: Discover best practices for implementing converged infrastructure in your data center in a way that works for you.
Posted: 19 Jul 2016 | Published: 02 Oct 2015

Dell, Inc.

IT Service Automation: The Key to Improved Productivity
sponsored by ServiceNow
WHITE PAPER: In this white paper, IDC crystallizes the economic benefits of IT service automation. Read on to learn about the average annual benefits of IT service automation over five years for one data center provider.
Posted: 12 Jul 2016 | Published: 11 Jul 2016

ServiceNow

What 1000+ IT Professionals Think About Flash Storage (And What You Should Learn from IT)
sponsored by Hewlett Packard Enterprise
RESOURCE: Discover in this insightful infographic how 1047 experienced IT professionals and flash storage users feel when presented with the question, "How easy is it to meet your data recovery SLAs with flash storage?" Download now to discover how flash can minimize OPEX costs by reducing physical storage footprint, power, and cooling costs.
Posted: 13 Jul 2016 | Published: 13 Jul 2016

Hewlett Packard Enterprise

When Buying Converged Infrastructures Makes Sense
sponsored by Dell, Inc.
EGUIDE: In this expert e-guide examine the various considerations to take into account prior to deploying a converged infrastructure.
Posted: 14 Jul 2016 | Published: 26 Feb 2015

Dell, Inc.

Hyper-Converged Infrastructure: Providing New Opportunities for Improved Availability
sponsored by Veeam Software
WHITE PAPER: Learn how to simplify and accelerate IT deployments—as well as reduce downtime and improve critical app availability—by leveraging the native functionality of hyperconverged infrastructure (HCI) and strengthening it with an integrated availability solution. Download this expert white paper to reduce the app availability gap.
Posted: 11 Jul 2016 | Published: 11 Jul 2016

Veeam Software
 
 
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