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Computer Telephony Integration

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Computer Telephony Integration Reports
Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010


Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Case Study: How mFrontiers Provides Its Customers with Cloud Capabilities
sponsored by Oracle Corporation
WEBCAST: In this webcast, learn about the integration platform mFrontiers adopted to provide its customers with cloud benefits, which include: costs tied to utilization of services, enabling pay-as-you-go; better performance, scalability, and added productivity for IT; and more.
Posted: 09 Nov 2015 | Premiered: Mar 7, 2015

Oracle Corporation

Case Study: Asian Environmental Protection Agency Improves Interoffice Communications
sponsored by NetScout Systems, Inc.
CASE STUDY: This case study explains how one environmental organization improved interoffice communications. Discover how they overcame delivery issues and how to yield similar results.
Posted: 25 Nov 2015 | Published: 25 Nov 2015

NetScout Systems, Inc.

Optimizing Patient Care with Desktop and App Virtualization
sponsored by Citrix
WHITE PAPER: This white paper details the current challenges IT leaders face in healthcare and explains how application and desktop virtualization plays a central role in supporting clinical workflows. Learn how your peers are using virtualization strategies to improve patient care.
Posted: 12 Nov 2015 | Published: 30 Jan 2015


The CIO's Dilemma? Disruptive Innovation vs. Performance Improvement
sponsored by Capgemini
EGUIDE: In the following excusive e-guide, learn how innovation can assume a destructive disposition in your business and uncover various tips on how to avoid this potentially hazardous dilemma.
Posted: 05 Nov 2015 | Published: 05 Nov 2015


Camera Streaming Takes the "Hard" Out of Remote Hardware Support
sponsored by Citrix GoToAssit SeeIt
WHITE PAPER: In this white paper, you will learn how to expand your support reach using live camera streaming. Read on to get an exclusive look at 5 mobile streaming use cases and open up opportunities for improved customer service and new lines of business.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

IT managed service providers Taking a measured approach
sponsored by Unisys
EGUIDE: In an exclusive e-guide, CIO columnist Niel Nickolaisen explains how to integrate managed service providers into your existing IT staff. Access this exclusive guide to learn how to work with these MSPs to define and implement a seamless escalation path and create a dynamic team.
Posted: 13 Nov 2015 | Published: 13 Nov 2015


Empower Business Processes by Modernising IT Infrastructure and Data Center Performance
sponsored by Hewlett-Packard Enterprise and Intel ®
WHITE PAPER: In this white paper, you will learn how to adopt an IT infrastructure that supports a flexible consumption approach, and that optimizes your server management. Read on now to take advantage of new business opportunities created by this IT modernisation.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

Hewlett-Packard Enterprise and Intel ®
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