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Computer Telephony Integration

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Computer Telephony Integration Reports
Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010


HP Goes for Broke with Customer Updates into OpenStack
sponsored by HP
WHITE PAPER: How do you determine which vendor will best meet your cloud destination requirements? This white paper reviews one cloud platform that provides a range of destinations to support your execution strategies. Access this report for more information.
Posted: 16 Sep 2015 | Published: 16 Sep 2015


Enabling the Connected Campus: Mobility Best Practices for Higher Education
sponsored by VMware, Inc.
WHITE PAPER: IT teams on college campuses won't want to miss this helpful resource, which explores the following steps to protecting students' financial and personal information from the risks of BYOD in higher education. View now to learn how to choose the right EMM solution, prepare your network infrastructure, manage apps and content, and more.
Posted: 15 Sep 2015 | Published: 15 Sep 2015

VMware, Inc.

Top 10 Disaster Recovery Pitfalls
sponsored by NTT America, Inc.
WHITE PAPER: Access this white paper to uncover ten most common disaster recovery pitfalls and helpful hints to guide you in developing your own disaster recovery plan.
Posted: 21 Sep 2015 | Published: 21 Sep 2015

NTT America, Inc.

Conference Room Video in a Microsoft Lync / Skype for Business Environment
sponsored by StarLeaf
WHITE PAPER: This resource lays out the need for quality video collaboration tools, and goes into detail about their merits and functionalities.
Posted: 01 Oct 2015 | Published: 01 Oct 2015


Harvard Business Review - Rethinking the IT Business Partnership
sponsored by Oracle Corporation
VIDEO: Access this video to see a discussion about the importance of IT responsiveness and the popular adoption of business relationship management. Watch now to see how consistent communication throughout your enterprise's departments can eliminate complexity and help IT respond appropriately to customer needs.
Posted: 02 Oct 2015 | Premiered: 02 Oct 2015

Oracle Corporation

VDI vs. DAAS: How are Cloud-Hosted Desktops Different?
sponsored by Dimension Data
EGUIDE: Access this exclusive e-guide to examine the benefits of both VDI and DaaS to help you decide whether a data-center hosted or cloud-hosted desktop is best for your organization.
Posted: 24 Sep 2015 | Published: 24 Sep 2015

Dimension Data

Streamline Your IT Systems Management
sponsored by Dell, Inc. and Intel®
VIDEO: This brief video explains how you can gain the network visibility you need to keep your IT environment running smoothly.
Posted: 28 Sep 2015 | Premiered: 09 Sep 2015

Dell, Inc. and Intel®
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