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Computer Telephony Integration

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Computer Telephony Integration Reports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

The Top 10 Strategic Trends for 2015
sponsored by Gartner
WEBCAST: This exclusive Gartner presentation contains a detailed evaluation of the top 10 trends that will revolutionise the world of IT in the near future.
Posted: 11 Jun 2015 | Premiered: Jun 11, 2015

Gartner

How Automated Practices Overcome 3 Challenges of IT Service Management
sponsored by IBM
WHITE PAPER: This white paper explores 3 challenges of IT service management and examines how automated practices can potentially overcome these pitfalls.
Posted: 06 Jul 2015 | Published: 31 Dec 2014

IBM

IT Optimization: Optimal across the Organization
sponsored by TeamQuest Corporation
RESOURCE: This concise infographic lays out the business benefits of IT optimization. Explore each advantage as they pertain to multiple departments, from IT staff to business executives.
Posted: 23 Jun 2015 | Published: 23 Jun 2015

TeamQuest Corporation

Highlights of the 2015 CEO Survey: Business Leaders Are Betting on Tech
sponsored by Gartner
WHITE PAPER: The following exclusive white paper examines the results of Gartner's 2015 CEO survey. Access now and uncover the top business priorities this year, attitudes towards IT and digital, and how these areas affect the CIO's role as well as influences.
Posted: 09 Jun 2015 | Published: 09 Jun 2015

Gartner

The CXO’s Guide to Managing Expansion... While Controlling Costs & Compliance Considerations
sponsored by Verizon
WHITE PAPER: This resource will help your executive level team get their IT infrastructure ready for expansion while remaining compliant and controlling cost.
Posted: 29 Jun 2015 | Published: 29 Jun 2015

Verizon

Applying IT Service Management Best Practices To Mobile
sponsored by Good Technology
WHITE PAPER: Access this white paper to discover the keys to mobilizing your ITSM approach to ensure the success of your mobile business initiatives.
Posted: 18 Jun 2015 | Published: 30 Sep 2014

Good Technology

How to align supply and demand of your IT services
sponsored by VMware
WHITE PAPER: This brief guide gives you tips for gaining complete visibility into IT costs, and it models this process by explaining how you can make money-driven decisions about cloud adoption.
Posted: 30 Jun 2015 | Published: 24 Jun 2014

VMware
 
 
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