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Computer Telephony Integration

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Computer Telephony Integration Reports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

PowerEdge VRTX—Simplicity, Efficiency and Versatility for ROBO and Small Office IT
sponsored by Dell, Inc. and Intel®
WHITE PAPER: This white paper explores an agile solutions platform for office IT. Read on to learn how this approach delivers simplified systems management that delivers simplicity, efficiency, and versatility for small and midsized offices.
Posted: 24 Feb 2015 | Published: 24 Feb 2015

Dell, Inc. and Intel®

3 Things in 3 Years: Innovating A Digital Strategy for the Financial Industry
sponsored by Hewlett-Packard Company
WHITE PAPER: In this white paper, learn the three factors to building a digital strategy for success in the next three years.
Posted: 10 Feb 2015 | Published: 07 Jan 2015

Hewlett-Packard Company

The Cloud Powering the Modern Business and Application
sponsored by Rackspace
WHITE PAPER: This white paper gives you an overview of the 5 pillars for applications in the cloud world. Building software with each of these considerations can result in dramatically increased application performance. However, incorporating even a few of these concepts into your development will allow your application to be more cloud ready.
Posted: 23 Feb 2015 | Published: 23 Feb 2015

Rackspace

Implement a Proactive Strategy for Data Security
sponsored by IBM
WHITE PAPER: Access this white paper to learn the 5 key findings of a recent Forrester study that evaluated data security decision-making by security buyers and influencers, and what it means to engage in proactive data security and privacy efforts.
Posted: 10 Feb 2015 | Published: 30 Sep 2014

IBM

HP Service Manager and HP uCMDB Plug-in for VMware vRealize Orchestrator
sponsored by Avnet
WHITE PAPER: This resource examines explores a new way to bridge the gap between your VMware-based virtualization layer and IT Service Management by enabling enterprise operational process automation to improve process efficiency and reduce manual labor.
Posted: 24 Feb 2015 | Published: 24 Feb 2015

Avnet

Computer Weekly – 3 March 2015: Food giant acts fast on lean IT
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we talk to the CIO from food giant Iglo – owner of Birds Eye – about how to work with outsourcers to keep IT lean and agile. We examine microservices, an important emerging trend in systems architecture. And we look into the issues around hybrid cloud storage. Read the issue now.
Posted: 27 Feb 2015 | Published: 27 Feb 2015

ComputerWeekly.com

Using SCCD to Request a Service
sponsored by IBM
VIDEO: This video explores how an end user can use SmartCloud to request a new service. View now to get a step-by-step breakdown of the process.
Posted: 23 Feb 2015 | Premiered: 07 Feb 2014

IBM
 
 
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