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Computer Telephony Integration

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Computer Telephony Integration Reports
 
E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

From MIT’s Center for Digital Business: Communicating IT’s Impact as a Business Enabler:
sponsored by Mendix
WHITE PAPER: In the following Q&A white paper, Dr. George Westerman, author of the best-selling book, The Real Business of IT, answers some interesting questions regarding the true value of IT to the business.
Posted: 23 Jul 2015 | Published: 23 Jul 2015

Mendix

Trends In Workplace Collaboration
sponsored by Cloud Sherpas
WHITE PAPER: This white paper covers some of the basics of collaboration by identifying the terminology, recognizing the barriers to collaboration, and exploring how to overcome those barriers.
Posted: 07 Jul 2015 | Published: 07 Jul 2015

Cloud Sherpas

Importance of Workload Automation to the Enterprise
sponsored by IBM
WHITE PAPER: This market report dives into the many reasons you should be adopting workload automation towards the betterment of your enterprise.
Posted: 08 Jul 2015 | Published: 31 Jan 2015

IBM

IDC Case Study: Flying High on the Use of Red Hat Enterprise Linux
sponsored by Red Hat
WHITE PAPER: This white paper explains how UK-based organization Flybe, Europe's largest regional airline, was able to leverage Linux to revolutionize their IT support capabilities, creating new opportunities for innovation and revenue streams.
Posted: 02 Jul 2015 | Published: 02 Jul 2015

Red Hat

NetScaler and XenMobile Solution for Enterprise Mobility Deployment Guide
sponsored by Citrix
PRODUCT LITERATURE: This deployment guide carefully explains how you should go about your setting up your NetScaler and ZenMobile to optimize enterprise mobility in your organization.
Posted: 20 Jul 2015 | Published: 20 Jul 2015

Citrix

Ensuring Desktop Virtualization Success
sponsored by VMware
WHITE PAPER: This white paper can provide you with all the essential information you need to know before deploying VDI in your organization.
Posted: 30 Jun 2015 | Published: 31 Dec 2012

VMware

Workload Automation with IBM SmartCloud
sponsored by IBM
DATA SHEET: This data sheet explains how to automate workloads and run critical applications faster and more efficiently with minimal overhead.
Posted: 08 Jul 2015 | Published: 31 Aug 2012

IBM
 
 
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