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Computer Telephony Integration

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Computer Telephony Integration Reports
 
E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

The Significance of Windows Server in a Changing IT Landscape
sponsored by Lenovo and Intel
EGUIDE: This e-guide highlights the role of Active Directory for Windows, Microsoft's movement toward mobile device management, and enhancements that have been made to Hyper-V.
Posted: 11 Jun 2015 | Published: 11 Jun 2015

Lenovo and Intel

The ABCs of Mobile Device Management
sponsored by IBM
WHITE PAPER: Explore this resource to discover tips, best practices, and a mobile device management solution to help you manage a multitude of different devices within your IT environment and how you can provide added flexibility to your workforce without sacrificing security. Read on now to find out more.
Posted: 06 Jul 2015 | Published: 28 Aug 2014

IBM

Project Team Member Performance
sponsored by Global Knowledge
WHITE PAPER: Most project team members report to a functional manager who controls their assignments, performance appraisals, raises, bonuses, etc. Until recently, project managers (PMs) had little input into any of these processes. In this paper, learn how a PM working in a functional or matrix organizational structure can get team members to perform.
Posted: 17 Jun 2015 | Published: 17 Jun 2015

Global Knowledge

Cloud Offers Win-Win for SMBs, Managed Services Providers
sponsored by Dell Software
WHITE PAPER: This white paper explores how both SMBs and MSPs can benefit from leveraging managed services via the cloud.
Posted: 06 Jul 2015 | Published: 06 Jul 2015

Dell Software

Eight Common traits of GREAT Leaders
sponsored by Citrix Online Go To Meeting
RESOURCE: This resource will help you become the best manager you can be with eight simple characteristics.
Posted: 06 Jul 2015 | Published: 06 Jul 2015

Citrix Online Go To Meeting

Inside the capacity management process
sponsored by TeamQuest Corporation
EGUIDE: This e-guide pinpoints the economics of the capacity management process, how to interpret capacity management metrics, and the four resource bottlenecks to consider in the capacity management process.
Posted: 01 Jul 2015 | Published: 01 Jul 2015

TeamQuest Corporation

Management Tips for your Mobility Initiative
sponsored by Dell, Inc. and Intel®
EGUIDE: Access this exclusive e-guide to discover the importance of investing in mobile infrastructure and learn the steps to take in order to secure a mobile infrastructure within your organization. Additionally, explore ways to keep your mobility initiative under control.
Posted: 19 Jun 2015 | Published: 19 Jun 2015

Dell, Inc. and Intel®
 
 
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