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Computer Telephony Integration

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Computer Telephony IntegrationReports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

End-to-End System Performance: Delivering Continuity and Reliability
sponsored by Dell, Inc.
VIDEO: Explore this webcast to learn how Dell is supporting the 2014 Commonwealth Games in Glasgow, Scotland. Discover how the IT teams used Dell solutions in order to plan, execute, and overall make the endeavor that is the Commonwealth games happen. Tune in now to watch and find out more.
Posted: 29 Aug 2014 | Premiered: 29 Aug 2014

Dell, Inc.

Storage Configuration Guide: Choosing the Right Architecture for the Application and Environment
sponsored by Imation Corp.
WHITE PAPER: This white paper analyzes the crucial features of designing a storage system to meet modern demands. Read on to get a better grasp on application and environment requirements so that your storage solution runs efficiently.
Posted: 18 Aug 2014 | Published: 18 Aug 2014

Imation Corp.

5 Proven Ways to Motivate and Retain your Technology Team
sponsored by Pluralsight
WHITE PAPER: Building a work environment that fosters loyalty and growth is your first step towards retaining your tech staff. This white paper highlights 5 key areas that you need to pay attention to in order to retain your employees and make sure they don't seek out greener pastures.
Posted: 19 Aug 2014 | Published: 19 Aug 2014

Pluralsight

Mobile Security for IT Departments
sponsored by LabTech Software
EBOOK: From smartphones to tablets, as the popularity of mobile devices grows, the opportunity for security breaches grows as well, placing a new burden on IT departments. Download your free eBook to learn how you can ensure your organization remains protected from mobile security threats.
Posted: 13 Aug 2014 | Published: 13 Aug 2014

LabTech Software

How to Align Your Data Center's Physical Infrastructure with ITIL and ITSM
sponsored by nlyte Software
WHITE PAPER: The purpose of this whitepaper is to demonstrate how the alignment of DCIM and ITIL enhances data center operations, and ultimately the IT services provided to businesses.
Posted: 12 Aug 2014 | Published: 15 Jul 2014

nlyte Software

Rocket Software: Predictive & Proactive IT and Data Protection Management
sponsored by IBM
WEBCAST: Watch this video to find out how one solution is helping organizations proactively manage heterogeneous and complete IT, storage and data protection infrastructures. Prevent outages and failures with predictive capabilities like real-time content and alerts.
Posted: 25 Aug 2014 | Premiered: Feb 12, 2014

IBM

Woolworths and Google: Innovating together
sponsored by Google
WEBCAST: Tune in to this in-depth webcast to learn how one company was able to implement widespread change within their business with the help of Google Apps for Business. Watch this webcast today, and discover how you can bring serious change to your organization and facilitate innovation within, with Google Apps for Business.
Posted: 19 Aug 2014 | Premiered: Jun 8, 2014

Google
 
 
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