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Computer Telephony Integration

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Computer Telephony Integration Reports
 
E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

EMM Vendor Analysis: Market Leaders, Challengers and Followers
sponsored by IBM
ANALYST REPORT: This analyst report breaks down the EMM market options by identifying the leading vendors based their strengths and challenges.
Posted: 17 Jul 2015 | Published: 17 Sep 2014

IBM

Creating a successful road map for cloud deployment
sponsored by IBM
WHITE PAPER: View this informative resource to access critical steps needed on the journey to meet your business needs and long-term career goals.
Posted: 08 Jul 2015 | Published: 01 Nov 2014

IBM

Case Study: VDI Enables Modern Business Processes
sponsored by VMware
WHITE PAPER: Access this white paper and learn how Kent County Council implemented the VMware Horizon Suite VDI solution to accelerate Windows XP migration, reduce IT management time and cost and introduce more efficient business processes.
Posted: 30 Jun 2015 | Published: 30 Sep 2014

VMware

FAQ: How You Get More With a Loyalty Program
sponsored by VMware
WHITE PAPER: Loyalty programs help you preserve your existing investment in software and reduce overall cost. Learn more in this FAQ.
Posted: 07 Jul 2015 | Published: 07 Jul 2015

TOPICS:  IT Management
VMware

The cultural shift - Why IT needs to move
sponsored by USU AG
EGUIDE: With IT budgets moving out of the IT department, this e-guide provides the best practices to help put your IT organization in a better position to compete with outside IT services companies. Read now to learn about the common ground between embedded IT and central IT and the emergence of shadow IT.
Posted: 28 Jul 2015 | Published: 28 Jul 2015

USU AG

Red Hat Enterprise Linux 7: Perspectives from Industry Analysts
sponsored by Red Hat
WEBCAST: In this video, Rich Fichera from Forrester, Michael Araneta, Phil Carter, and Mayur Sahni from IDC, and Laurent Lachal from Ovum outline requirements for the new era of IT, including mobile, cloud, big data, and social.
Posted: 02 Jul 2015 | Premiered: Jul 2, 2015

Red Hat

How to align supply and demand of your IT services
sponsored by VMware
WHITE PAPER: This brief guide gives you tips for gaining complete visibility into IT costs, and it models this process by explaining how you can make money-driven decisions about cloud adoption.
Posted: 30 Jun 2015 | Published: 24 Jun 2014

VMware
 
 
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