In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
This white paper explains why public key infrastructure (PKI) is the key to the future of trust on the Internet, and the steps that must be taken to build a stronger, more trustworthy PKI ecosystem.
In this white paper, learn about one managed print services platform that provides you with a unified view into the fleet of devices. Read on now to learn how you can streamline printer and supply management to free resources and increase profit margins.
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