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Computer Telephony Integration

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Computer Telephony Integration White Papers (View All Report Types)
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Accelerate the Journey to Cloud-First IT
sponsored by Rackspace
WHITE PAPER: In this IDC paper, experts offer guidance on how to find the right cloud partner to help your organization through the next stages of data center extension. Read on to confront the expansion challenges of cloud-first IT, learn the critical importance of private cloud, and hear from your peers about their cloud-first partner strategies.
Posted: 26 Jun 2017 | Published: 21 Mar 2017

Rackspace

Think Like an Urban Planner
sponsored by OnBase by Hyland
WHITE PAPER: Are disconnected information systems and multiple applications getting in the way of your organization's performance? Put IT sprawl in its place by thinking like urban planners do. In this e-book, you'll gain tips and insights that can help you control the chaos and weed out redundancies by using a flexible, scalable information system.
Posted: 26 May 2017 | Published: 26 May 2017

OnBase by Hyland

Business Transformation Rests on the Cloud
sponsored by Rackspace
WHITE PAPER: Download this resource for cloud providers, which details why more than half of worldwide organizations deploying cloud outsource part of their deployments, and learn how to meet the demands digital businesses require of their cloud infrastructures.
Posted: 14 Apr 2017 | Published: 14 Apr 2017

Rackspace

Accelerating Government IT Innovation With APIs and Microservices
sponsored by MuleSoft
WHITE PAPER: Government IT teams are struggling to keep pace with citizen expectations constantly being raised by the private sector. This white paper proposes a way government agencies can change their IT operating models to an architectural approach focused on APIs and microservices.
Posted: 16 Jun 2017 | Published: 16 Jun 2017

MuleSoft

Best Practices for Monitoring While Migrating to AWS
sponsored by LogicMonitor
WHITE PAPER: Migrating your IT environment to AWS is tempting, but it also carries tremendous risk if you have anything less than full visibility into your existing system. Read this white paper to learn what you will need to look for as you evaluate monitoring platforms.
Posted: 26 Jun 2017 | Published: 26 Jun 2017

LogicMonitor

Financial Services Toolkit: A Guide to Position Your Financial Services Business for Success
sponsored by Microsoft
WHITE PAPER: Few businesses have faced as much change in such a short period of time as financial services firms. Rapid-fire technology innovation & deregulation have transformed this industry – and many firms can't keep up with the new IT technology to secure customer loyalty. Explore this toolkit to propel your business to success in achanging industry.
Posted: 28 Apr 2017 | Published: 28 Apr 2017

Microsoft

Dell EMC VxRail ™ Hyper-Converged Appliance: Cost and Maintenance Advantages
sponsored by Dell EMC Intel®
WHITE PAPER: Learn down eight key reasons to move to hyper-converged appliances, how they can benefit your data center, as well as a comparison between HCI versus the benefits of older BYO systems. Read on to engage in the results from a cost analysis and management complexity evaluation aimed to make the decision process easier.
Posted: 15 Mar 2017 | Published: 31 Dec 2016

Dell EMC Intel®

Smart Technician Transforms How Technicians Maintain Equipment
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: Discover how the latest in Smart Glass technology improves the efficiency and productivity of any technician.
Posted: 08 Feb 2017 | Published: 08 Feb 2017

TOPICS:  IT Management
Hewlett-Packard Enterprise
 
 
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