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Computer Telephony Integration

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Computer Telephony Integration White Papers (View All Report Types)
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Finding Harmony in Convergence
sponsored by Commvault
WHITE PAPER: Access this to learn about the often--and easily--overlooked key to converged infrastructure implementation: team alignment. Find out which aspects of your converged infrastructure initiative your teams will care most about and how to get everyone on the same page.
Posted: 09 Aug 2017 | Published: 09 Aug 2017

Commvault

Why Service Desk Consolidation is the New Imperative for IT Leaders
sponsored by Cherwell
WHITE PAPER: Many organizations have taken to implementing service desks as needed, leading to widespread IT sprawl. Access this white paper to learn about the challenges CIOs are facing, the business cases for service desk consolidation, and what to look for when evaluating service management tools.
Posted: 24 Jul 2017 | Published: 24 Jul 2017

Cherwell

From Managing Desktops to Workspaces: A Practical Guide
sponsored by VMware
WHITE PAPER: Discover how using a unified platform for the provisioning, management, and policy enforcement of apps to devices across iOS, Android, and Windows will bolster digital workspace management. Read on to learn when to publish apps vs. providing entire desktops, and more.
Posted: 04 Oct 2017 | Published: 04 Oct 2017

VMware

Modernize Your Infrastructure to Modernize Your Business
sponsored by VMware
WHITE PAPER: This white paper examines the reasons why forward-looking IT and business decision-makers are turning to hyper-converged infrastructure (HCI) to modernize their infrastructures, and explores one vendor who can help you get there.
Posted: 03 Oct 2017 | Published: 03 Oct 2017

VMware

Why Enterprises Are Embracing Hyper-Converged Infrastructure
sponsored by VMware & Intel
WHITE PAPER: Download this interactive resource to discover a virtual SAN-powered hyper-converged infrastructure (HCI) that will ameliorate inflexible legacy infrastructure issues with 10x increase in usable capacity, enterprise-class availability with support for stretched clusters, and more.
Posted: 25 Sep 2017 | Published: 31 Jan 2017

VMware & Intel

10 Things to Consider When Choosing IT Service Desk Software
sponsored by Cherwell
WHITE PAPER: Here are 10 things to consider before selecting a vendor.
Posted: 28 Jun 2017 | Published: 28 Jun 2017

TOPICS:  IT Management
Cherwell

IT Service Management for Enterprise
sponsored by Cherwell
WHITE PAPER: Find out how to increase your adaptability and gain a competitive advantage with ITSM.
Posted: 28 Jun 2017 | Published: 28 Jun 2017

TOPICS:  IT Management
Cherwell

Is Keeping Data Local Really Key to HCI Performance?
sponsored by VMware
WHITE PAPER: Do you know if data locality is right for you? Learn the advantages and disadvantages to decide.
Posted: 02 Aug 2017 | Published: 02 Aug 2017

TOPICS:  IT Management
VMware
 
 
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