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Computer Telephony Integration

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Computer Telephony Integration White Papers (View All Report Types)
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Benchmarking Your Internal IT Costs: Building Your IT Infrastructure Service Baseline
sponsored by Windsor Group
WHITE PAPER: This analytic white paper introduces the importance of benchmarking your internal IT costs by keeping track of your IT service baseline. Doing this can define your current IT infrastructure service cost and output, as well as act as a measurement tool for continuous improvement.
Posted: 16 Sep 2016 | Published: 01 Jul 2016

Windsor Group

IT Operations Across Private and Public Cloud?
sponsored by VMware
WHITE PAPER: This infographic provides a quick snapshot of how IT Operations is critical across private and public clouds.
Posted: 06 Sep 2016 | Published: 06 Sep 2016

VMware

Addressing the Sharp Demand for Managing IT Complexity (CIO Insight)
sponsored by SAP/Lenovo/Intel
WHITE PAPER: Identify the root causes of IT complexity, and learn how to mitigate the burden it imposes on internal operations, especially agility and real-time information access. Read on now to reduce complexity and simplify IT ops.
Posted: 07 Sep 2016 | Published: 30 Jun 2015

SAP/Lenovo/Intel

Powering the High-Performance Cloud
sponsored by IBM
WHITE PAPER: CSPs must provide reliable storage with consistent performance while reducing operational costs but increasing customer demands can make this a formidable task. Access this white paper to learn about one all-flash storage solution CSPs are using to meet these challenges.
Posted: 16 Aug 2016 | Published: 30 Jun 2016

IBM

The Power of the Patient Experience: 8 Ways to Increase Satisfaction
sponsored by Medfusion
WHITE PAPER: Learn 8 guidelines for engaging and activating your patient base to boost retention rates, bottom line, and—most importantly of all—patient satisfaction. You will learn how to deliver a mobile-friendly experience to your patients, properly advertise resources, and more.
Posted: 30 Aug 2016 | Published: 30 Aug 2016

Medfusion

Getting Started with Splunk for Container Monitoring
sponsored by Splunk
WHITE PAPER: Monitor and troubleshoot your container ecosystem.
Posted: 08 Aug 2016 | Published: 08 Aug 2016

TOPICS:  IT Management
Splunk

IT Service Management Blueprint – Get Control of Your Service Desk
sponsored by ServiceNow
WHITE PAPER: This white paper offers a blueprint that organizes the steps you need to take to get your help desk under control, while advancing service management delivery within your organization.
Posted: 21 Jul 2016 | Published: 08 Jan 2016

ServiceNow

Cutting-Edge IT: Moving from Nodes to Applications at Wells Fargo
sponsored by Puppet
WHITE PAPER: To create complete and shared visibility into change for their global infrastructure, the IT team at Wells Fargo embarked on a DevOps journey. Find out how they created a strategy to manage change for all the bank's apps, transition from a node to an app-centric view, and take an API-first approach.
Posted: 06 Sep 2016 | Published: 06 Sep 2016

Puppet

The Business Benefits of Achieving Greater Cloud Adoption
sponsored by BT
WHITE PAPER: Access this study based upon the IDC CloudView Survey involving 3,463 executives at organizations that have adopted cloud, supplemented by an extension to this survey covering 2,378 respondents. Read on to learn about expected cloud KPI benefits by region and industry, cloud's financial impact upon driving key business outcomes, and more.
Posted: 26 Jul 2016 | Published: 31 Aug 2015

BT
 
 
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