Computer Telephony Integration White Papers

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May 23, 2013

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Computer Telephony Integration

Computer Telephony Integration White Papers (View All Report Types)

Simplifying Contact Center Technology sponsored by Oracle Corporation WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology. Posted: 26 Sep 2007 \| Published: 01 Aug 2006 TOPICS: Business Performance Management \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM Hosting \| CTI (Computer Telephony Integration) \| Oracle (Product) \| Outsourcing \| ROI

You’re Never Too Smallfor Business Analytics:How Small and Midsize Businesses Can RevUp Their Growth Engines with Data-DrivenInsights sponsored by SAS Institute Inc. WHITE PAPER: This resource provides an overview of business analytics and offers guidance on preparing your organization for a successful implementation. Moreover, learn what to look for in a an analytics solution, and figure out what will best suit your needs. Posted: 13 Mar 2013 \| Published: 13 Mar 2013 TOPICS: Business Intelligence \| Business IT Alignment \| Business Management \| Business of Information Technology \| Data Analytics \| IT Best Practices \| IT Management \| Predictive Analytics \| Predictive Analytics Software

Transformation of IT Operations: Realizing IT as a Service through Comprehensive Cloud Services sponsored by Tier 3 WHITE PAPER: Forward-thinking IT departments are working together with cloud providers to integrate PaaS and IaaS models for a next-gen IT as a Service strategy. Realize the advantages of this unified cloud approach and learn about an advanced platform for deploying ITaaS environments. Posted: 04 Apr 2013 \| Published: 04 Apr 2013 TOPICS: Cloud Computing \| Cloud Management \| Infrastructure as a Service (IaaS) \| Infrastructure Management \| IT Management \| IT Management Services \| IT Outsourcing Services \| IT Service Management \| IT Services \| Platform as a service

FACILITY OPERATIONS: Prepared, Disciplined, and Consistent for Maximum Uptime and Exceptional Performance sponsored by Quality Technology Services WHITE PAPER: Don't overlook one of your most crucial data center resources – the people. This resource offers details about a facility operations certification program designed to help you ensure prepared, disciplined and consistent data center operations. Posted: 07 May 2013 \| Published: 07 May 2013 TOPICS: Certification Programs \| Data Center Management \| IT Management \| IT Managers \| IT Workforce \| Training \| Training and Educational Services

The Evolution of Smarter Computing sponsored by IBM WHITE PAPER: Explore the evolution of "smarter computing" and review the key definitions, driving factors and infrastructure implications of this latest IT trend. Learn more about the changing roles and responsibilities of IT in this new era of computing. Posted: 08 Feb 2013 \| Published: 08 Feb 2013 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Emerging Technologies \| Infrastructure Management \| IT Infrastructure \| IT Management

Dimensional Research: Selecting the Correct SaaS-based IT Service sponsored by Hewlett-Packard Company WHITE PAPER: This white paper examines the five key factors to consider when transitioning to SaaS-based ITSM including security, integration, implementation and deployment. In addition, gain advice from your peers who have already implemented cloud-based IT service offerings. Posted: 28 Feb 2013 \| Published: 28 Feb 2013 TOPICS: Cloud Computing \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| Software as a Service

Beyond the Balance Sheet: Assessing the Impact of the New Lease Accounting Standard sponsored by IBM WHITE PAPER: This resource highlights the results of an electronic survey that gathered responses from 179 senior executives on how they plan to deal with the changes in lease accounting proposed by FASB and IASB. Additionally, hear from FedEx's Chief Accounting Officer, as he discusses the implications of this change. Posted: 27 Mar 2013 \| Published: 27 Mar 2013 TOPICS: Accounting \| Accounting Industry \| Accounting Software \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Management \| Business Processes \| Financial Management \| Financial Services \| Financial Statements \| IT Best Practices \| IT Infrastructure \| IT Management \| Leasing

Big Data Analytics - Meeting Business Needs and Raising IT’s Profile in the Organization sponsored by SAS Institute Inc. WHITE PAPER: IT has long played a reactionary role in company analytics initiatives, but with new challenges that big data presents, CIOs can lead their company by implementing a strategic, business-enabling technology. Read this resource to learn how CIOs can implement a strategic big data analytics architecture that supports overall business initiatives. Posted: 11 Apr 2013 \| Published: 14 Mar 2013 TOPICS: Business Architectures \| Business Intelligence \| CIOs \| Data Analytics \| Data Integration \| Data Mining \| IT Departments \| IT Infrastructure \| IT Management \| Structured Data \| Unstructured Data

Create agility. Spur innovation. Taming Sprawl with Applications Rationalization sponsored by Hewlett-Packard Company WHITE PAPER: According to a recent Forrester study, in order to tame this application sprawl, 60 percent of CIOs have already allocated budget for an application rationalization project. In this white paper, explore in-depth information that explains their motives as well as how you can follow in their forward-thinking footsteps. Posted: 01 Apr 2013 \| Published: 01 Apr 2013 TOPICS: Application Development \| Application Performance Management \| Application Portfolio Management \| Applications Management \| Applications Management Services \| Business Process Management \| IT Management

Beyond Native Tools: Auditing SharePoint Across the Enterprise sponsored by Quest Software, now a part of Dell WHITE PAPER: This white paper offers useful tips on auditing SharePoint across the enterprise. Learn about a centralized monitoring and reporting structure that every organization should put into place before getting hit with a compliance audit. Posted: 04 Mar 2013 \| Published: 04 Mar 2013 TOPICS: Audit Trails \| Collaboration \| Collaborative Applications Software \| Compliance (Systems Operations) \| Compliance Audits \| Compliance Best Practices \| Compliance reporting software \| Compliance Software \| IT Auditing \| IT Best Practices \| IT Infrastructure \| IT Management

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