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Computer Telephony Integration

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Computer Telephony Integration White Papers (View All Report Types)
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

An Introduction to AIOps
sponsored by Moogsoft
WHITE PAPER: Algorithms can automate the process of analyzing and correlating event data - what takes humans hours to achieve can be done in milliseconds as alerts unfold in your environment. Download this white paper to discover how algorithmic IT operations (AIOps) can help IT keep up with the change and scalability demands of today.
Posted: 17 Apr 2017 | Published: 17 Apr 2017

Moogsoft

Dell EMC VxRail Appliance Cost and Maintenance Advantages
sponsored by TechData - Dell EMC
WHITE PAPER: This white paper is your guide to evaluating hyper-converged systems for yourself. Inside, take a look at the total cost of ownership (TCO), total cost of acquisition (TCA) and relative work efforts to install, initialize and maintain a system, contrasted and compared to a Build Your Own (BYO) system.
Posted: 14 Apr 2017 | Published: 31 May 2016

TechData - Dell EMC

Key Technical Support Considerations for the Cognitive Era
sponsored by IBM
WHITE PAPER: Download this white paper to discover the different support and maintenance challenges that confront CIOs when implementing an infrastructure that includes new solutions like mobile, social, cloud initiatives and other new breeds of computer models, including cognitive.
Posted: 13 Apr 2017 | Published: 28 Feb 2016

IBM

Cloud Migration Best Practices
sponsored by CloudVelox
WHITE PAPER: 68% of cloud workloads will be in public cloud data centers by 2020. The foundation of a good cloud strategy is identifying what motivates your company to look into the cloud in the first place. Access this e-book for cloud migration best practices.
Posted: 24 Apr 2017 | Published: 24 Apr 2017

CloudVelox

Dell EMC VxRail ™ Hyper-Converged Appliance: Cost and Maintenance Advantages
sponsored by Dell EMC
WHITE PAPER: Learn down eight key reasons to move to hyper-converged appliances, how they can benefit your data center, as well as a comparison between HCI versus the benefits of older BYO systems. Read on to engage in the results from a cost analysis and management complexity evaluation aimed to make the decision process easier.
Posted: 15 Mar 2017 | Published: 31 Dec 2016

Dell EMC

A Quick Guide to Modernizing Customer Service
sponsored by ServiceNow
WHITE PAPER: 80 percent of businesses believe they deliver a superior customer experience. However, only 8 percent of their customers agree. Download this white paper to explore how to redefine the fundamentals of customer service by bringing together people, workflows, and systems to proactively resolve issues and optimize the service experience.
Posted: 13 Apr 2017 | Published: 13 Apr 2017

ServiceNow

Shifting Data Protection Strategies to the Cloud
sponsored by Druva Software
WHITE PAPER: With the rise of ROBO locations comes data protection challenges. Learn how to effectively protect your remote data.
Posted: 02 Feb 2017 | Published: 02 Feb 2017

TOPICS:  IT Management
Druva Software

Mobile Healthcare and Telemedicine Solutions
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: Healthcare organisations are turning to mobile solutions to reduce costs and provide better patient care. Learn more.
Posted: 08 Feb 2017 | Published: 08 Feb 2017

TOPICS:  IT Management
Hewlett-Packard Enterprise
 
 
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