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Computer Telephony Integration

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Computer Telephony Integration White Papers (View All Report Types)
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

The New ITSM - Empowered by Integrated Operations
sponsored by ServiceNow
WHITE PAPER: This feature white paper discusses the trends and requirements surrounding integrated operations with ITSM based on recent EMA data, as well as ongoing industry dialogs. Download now and learn what ways ITSM can benefit your company.
Posted: 20 Jul 2016 | Published: 01 Jan 2015

ServiceNow

Revamping Employee Performance Management for Bimodal IT
sponsored by Gartner
WHITE PAPER: This Gartner report addresses the lag in IT performance management processes, which is making evaluating bimodal IT organizations difficult. Discover the key challenges and recommendations for adopting effective performance measures for IT teams.
Posted: 21 Jul 2016 | Published: 10 Jun 2016

Gartner

IT Service Management Blueprint – Get Control of Your Service Desk
sponsored by ServiceNow
WHITE PAPER: This white paper offers a blueprint that organizes the steps you need to take to get your help desk under control, while advancing service management delivery within your organization.
Posted: 21 Jul 2016 | Published: 08 Jan 2016

ServiceNow

Shadow IT HDI Report
sponsored by ServiceNow
WHITE PAPER: View this white paper now and uncover how businesses can support the growing movement of Shadow IT and see for yourself how to ensure that the need for efficient mobile computing doesn't impede the progress of your business.
Posted: 08 Jul 2016 | Published: 08 Jul 2016

ServiceNow

Dell Appliance for Wyse - Citrix® Reference Architecture
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Explore the architecture design, configuration, and implementation considerations for the key components required to deliver virtual desktops or shared session desktops using the Dell Appliance for Wyse. Also, take a look at the solution architecture overview, hardware components, software components, and more.
Posted: 07 Jul 2016 | Published: 29 Apr 2016

Dell, Inc. and Intel®

Make Optimizing Business Services Less Art, More Science
sponsored by BMC
WHITE PAPER: This white papers offers information to help IT groups map out business needs to IT metrics, identify potential bottlenecks, and provision the right level of resources for each project at the right time. Read on to find the correct balance between under-provisioning and overprovisioning in order to reduce costs while optimizing service.
Posted: 28 Jul 2016 | Published: 01 Jan 2016

BMC

How a Cloud Management Platform Works for You
sponsored by VMware
WHITE PAPER: With pressure mounting on IT to perform, businesses are pursuing new business models that will allow faster application delivery and new revenue streams. A popular model is a hybrid cloud. Access this white paper to see how cloud management platforms can benefit intelligent operations, automated IT to IaaS and DevOps-ready IT.
Posted: 18 Aug 2016 | Published: 18 Aug 2016

VMware

Ten Rules for Bring Your Own Device (BYOD)
sponsored by IBM MaaS360
WHITE PAPER: With or without your permission, personal devices are used for work purposes. Learn how to create a secure environment.
Posted: 02 Aug 2016 | Published: 02 Aug 2016

TOPICS:  IT Management
IBM MaaS360

5 Ways to Create a Successful Innovation Program
sponsored by Spigit
WHITE PAPER: What exactly does it take to create sustainable innovation program, driving impactful results to both the business side and IT? Learn how to implement a successful crowdsourced innovation program with the 5 methods outlined in this white paper.
Posted: 23 Jun 2016 | Published: 23 Jun 2016

Spigit
 
 
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