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Unified Communications

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DEFINITION: According to the International Engineering Consortium, unified communications is an industry term used to describe all forms of call and multimedia/cross-media message-management functions controlled by an individual user for both business and social purposes. This includes any enterprise informational or transactional application process that emulates a human user and uses a single, content-independent  … 
Definition continues below.
Unified CommunicationsWhite Papers (View All Report Types)
 
How Videoconferencing is Changing Unified Communications
sponsored by Cisco Systems, Inc.
WHITE PAPER: Organizations are moving beyond justifying videoconferencing based on travel avoidance. Instead, they're interested in enhancing collaboration and improving business outcomes.
Posted: 29 Aug 2014 | Published: 29 Aug 2014

Cisco Systems, Inc.

Differences between Avaya Aura Contact Center (AML or SIP) and Avaya Aura Call Center Elite
sponsored by Global Knowledge
WHITE PAPER: In this exclusive paper, Global knowledge instructor Brett Hanson answers crucial questions concerning the various Contact Center solutions that are available from Avaya.
Posted: 29 Oct 2013 | Published: 29 Oct 2013

Global Knowledge

Improving Collaboration and Trimming Infrastructure Costs in a Hybrid Environment
sponsored by IBM
WHITE PAPER: This white paper describes how IBM SmartCloud services helped Brunswick Corporation, an employer of 16,000 worldwide, to cost-effectively support a variety of mobile devices, and also enabled them to move email, meeting, and other capabilities to the cloud while keeping other applications in-house.
Posted: 30 Sep 2014 | Published: 29 Nov 2013

IBM

Password Change Service - Avaya CallPilot
sponsored by Global Knowledge
WHITE PAPER: Administrators spend a lot of their time simply resetting passwords for users who have gotten locked out of their mailboxes because they forgot their password. This white paper shows an administrator how to set up and utilize Password Reset Service, introduced with CallPilot Release 5.
Posted: 29 Mar 2013 | Published: 20 Mar 2013

Global Knowledge

Forrester Talks About Collaboration Services: Deployment Options for the Enterprise
sponsored by Cisco Systems, Inc.
WHITE PAPER: This independent research report explores how senior IT decision-makers across the globe are handling their collaboration needs. In addition, discover why the cloud is a key collaboration enabler.
Posted: 12 Dec 2012 | Published: 30 Nov 2012

Cisco Systems, Inc.

IBM Unites the Old World of Email With the New World of Enterprise Social Software
sponsored by IBM
WHITE PAPER: This white paper discusses the direction that IBM is taking following the retirement of Lotus in 2013, including its revamped SmartCloud portfolio and social business software.
Posted: 03 Oct 2014 | Published: 11 Feb 2013

IBM

Business Case for Integrated Unified Communications and Contact Center Solution
sponsored by ShoreTel - OLD
WHITE PAPER: In this whitepaper, discover how using unified communications (UC) in your contact center can help you increase effective communications between employees and clients, which will improve your customer satisfaction, retention, and loyalty rates.
Posted: 08 Jun 2012 | Published: 30 Jun 2010

ShoreTel - OLD

ShoreTel Communicator: Transforming the Way People Work With UC
sponsored by ScanSource & ShoreTel
WHITE PAPER: Discover how a powerful unified communications (UC) application can help any employee in any organization connect to people and information – no matter where they are located or what platform they are using.
Posted: 02 Aug 2012 | Published: 29 Apr 2011

ScanSource & ShoreTel

The Confident Choice for Cisco® Unified Communications: Datasheet
sponsored by Insight and Plantronics
WHITE PAPER: This whitepaper provides a breakdown of a range of audio devices compatible with Cisco phones and UC Integration soft clients.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Insight and Plantronics

More Scale at Lower Cost with Scalable Video Coding
sponsored by Polycom, Inc.
WHITE PAPER: The demand for personal video for organizational communication is growing rapidly. By 2015, over 200 million workers globally will run corporate-supplied video conferencing from their desktops.
Posted: 18 Oct 2011 | Published: 18 Oct 2011

Polycom, Inc.
 
 
UNIFIED COMMUNICATIONS DEFINITION (continued): …  personal messaging channel (mailbox) for contact access. Ask your unified communications questions at ITKnowledgeExchange.comThe essence of communication is breaking down barriers. In its simplest form, the telephone breaks distance and time barriers so that people can communicate in real time or near real time when they are not together. There are now many other barriers to be overcome. People can use many different devices to communicate (wireless phones, personal digital assistants [PDA], personal computers [PC], thin clients, etc.), and there are now new forms of communication … 
Unified Communications definition sponsored by SearchUnifiedCommunications.com, powered by WhatIs.com an online computer dictionary

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