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Unified Communications

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DEFINITION: According to the International Engineering Consortium, unified communications is an industry term used to describe all forms of call and multimedia/cross-media message-management functions controlled by an individual user for both business and social purposes. This includes any enterprise informational or transactional application process that emulates a human user and uses a single, content-independent  … 
Definition continues below.
Unified Communications White Papers (View All Report Types)
Enhance Employee Productivity Cost Effectively with Unified Communications
sponsored by Oracle Corporation
WHITE PAPER: This white paper explains how a converged unified communication (UCC) platform empowered by WebRTC can offer real-time voice and video communications with secure, reliable, and seamless interoperability across carrier and enterprise networks on a multitude of end points.
Posted: 29 Sep 2016 | Published: 01 Sep 2016

Oracle Corporation

Evaluating the Total Costs of a Unified Communications Solution
sponsored by Cisco
WHITE PAPER: Discover the top recommendations for selecting a UC solution that fits the needs of your business. Learn how to weigh the most important factors and assess the TCO of your UC solution.
Posted: 17 Jul 2013 | Published: 17 Jul 2013


The Future of Business: Preparing to Meet its Challenges
sponsored by Cisco Systems, Inc.
WHITE PAPER: Cisco is addressing today's dominant trends and their implications for transforming IT architectures and critical business processes. This paper examines these trends, describes why the network is the logical starting point for transforming business, and offers insight into the most strategic IT investments that businesses should consider today.
Posted: 15 Mar 2011 | Published: 15 Mar 2011

Cisco Systems, Inc.

Securing your Video Conferences: How to Minimize Risks of Hacking
sponsored by Arkadin
WHITE PAPER: This informative guide provides valuable insight on the importance of secure collaboration across the web.
Posted: 11 May 2014 | Published: 09 May 2014


Special Report: Top 10 Questions to Ask Before Purchasing Video Conferencing
sponsored by LifeSize
WHITE PAPER: Uncover the top ten questions you should ask any potential video conferencing vendor before investing in a collaboration solution.
Posted: 25 Jul 2012 | Published: 25 Jul 2012


Beaufort Memorial Case Study
sponsored by Imprivata
WHITE PAPER: This case study highlights Beaufort Memorial Hospital's success in implementing a secure communications platform that allowed a more efficient, secure, and cost-effective clinician workflow.
Posted: 07 Apr 2014 | Published: 28 Feb 2014


SDI Best Best Practices: Benchmarking for Service Desk Support
sponsored by Citrix Online- GoToManage
WHITE PAPER: The best way to continually improve and to deliver the best service is to measure, trend and set goals for your services and then benchmark against yourself - this is the very definition of service improvement and this guide will show you some simple ways in which you can accomplish this.
Posted: 12 Oct 2011 | Published: 12 Oct 2011

Citrix Online- GoToManage

Unified Communications Drive Protocol Convergence
sponsored by Polycom, Inc.
WHITE PAPER: Unified communications (UC) is morphing voice, video, instant messaging and presence systems into one, but this trend is also bringing on a technical challenge. In this white paper, learn how your organization can receive the benefits of UC while providing a full range of services to end users.
Posted: 18 May 2011 | Published: 18 May 2011

Polycom, Inc.

Sangoma Session Border Controllers: SBC Series
sponsored by Sangoma Technologies
WHITE PAPER: Sangoma has introduced the most cost-effective, easiest to provision and easiest to manage line of enterprise SBCs on the market. The three available options offer maximum flexibility when selecting a solution.
Posted: 30 May 2013 | Published: 30 May 2013

Sangoma Technologies

Are You Ready for Cloud-Based HD Video Collaboration?
sponsored by LifeSize
WHITE PAPER: At last, HD video collaboration has become inexpensive enough and easy enough for just about any business to use.
Posted: 27 Sep 2011 | Published: 27 Sep 2011

UNIFIED COMMUNICATIONS DEFINITION (continued): …  personal messaging channel (mailbox) for contact access. Ask your unified communications questions at ITKnowledgeExchange.comThe essence of communication is breaking down barriers. In its simplest form, the telephone breaks distance and time barriers so that people can communicate in real time or near real time when they are not together. There are now many other barriers to be overcome. People can use many different devices to communicate (wireless phones, personal digital assistants [PDA], personal computers [PC], thin clients, etc.), and there are now new forms of communication … 
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