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DEFINITION: According to the International Engineering Consortium, unified communications is an industry term used to describe all forms of call and multimedia/cross-media message-management functions controlled by an individual user for both business and social purposes. This includes any enterprise informational or transactional application process that emulates a human user and uses a single, content-independent
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Definition continues below.
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Unified Communications White Papers
(View All Report Types)
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Future-Ready and Secure: Leveraging Your Current Communications Infrastructure
sponsored by Avaya
WHITE PAPER:
This one-page resource outlines how Avaya IP Office can help develop a future-ready, secure foundation to take your business communications into the future.
Posted: 12 Feb 2013 | Published: 29 Jun 2012
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Leveraging your service desk to scale your MSP business
sponsored by CA Nimsoft
WHITE PAPER:
This paper offers some key principles managed service providers (MSPs) should adopt in order to ensure their service desk most fully supports operational efficiency, optimal service levels, and business growth.
Posted: 05 Mar 2013 | Published: 31 Dec 2012
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Role-Based Access Control in Avaya Aura
sponsored by Global Knowledge
WHITE PAPER:
Take an in-depth look at how to improve role-based access control and review the process for creating and assigning new user-roles on this advanced communications systems management tool. Learn more about how it can help enhance collaboration in your enterprise today.
Posted: 15 Mar 2013 | Published: 15 Mar 2013
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What Is the Best Communications Solution for My Business?
sponsored by Comcast
WHITE PAPER:
This independent research paper explores the evolution of communications services and technology – from telephony and VoIP to IP trunking and UC – to help you find the best communications solution for your business' needs.
Posted: 01 Mar 2013 | Published: 29 Jul 2011
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5 Ways to Optimize Your Workforce
sponsored by Aspect
WHITE PAPER:
You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service.
Posted: 14 Dec 2012 | Published: 14 Dec 2012
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Enterprise Cloud Services – Unified Communications At-A-Glance: Increase Productivity, Reduce Operational Costs
sponsored by Hewlett-Packard Company
WHITE PAPER:
Discover how cloud-based unified communications (UC) or UC-as-a-service (UCaaS), can help your organization enjoy the features of UC that you're looking for without the upfront capital investment and headaches of managing UC in-house.
Posted: 02 Apr 2013 | Published: 31 May 2012
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Unified Communications Drive Protocol Convergence
sponsored by Polycom, Inc.
WHITE PAPER:
Unified communications (UC) is morphing voice, video, instant messaging and presence systems into one, but this trend is also bringing on a technical challenge. In this white paper, learn how your organization can receive the benefits of UC while providing a full range of services to end users.
Posted: 18 May 2011 | Published: 18 May 2011
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Transforming your Contact Center…”SIP-ly” Stated
sponsored by AT&T Corp
WHITE PAPER:
Many businesses are investigating new ways to transform your voice now and prepare for the future of communications. This means taking a look, at and moving to, an IP-based communications infrastructure.
Posted: 21 Sep 2011 | Published: 21 Sep 2011
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Best Practice Tips on Building a Unified Communications Business Case
sponsored by ShoreTel
WHITE PAPER:
Unified communications (UC) is not so much a system as it is a way of thinking about the impact of the next generation of communications capabilities on businesses large and small. Use this guide to find the best UC solution for your organization, exploring the benefits and identifying the preferred modes and means of communication.
Posted: 16 May 2011 | Published: 16 May 2011
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Transforming your voice, video and collaboration infrastructure: The IBM journey toward unified communications
sponsored by IBM
WHITE PAPER:
Access this whitepaper to learn more about unified communications in the workplace and how your company can transform your voice, video, and collaboration infrastructure.
Posted: 08 Dec 2011 | Published: 08 Dec 2011
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UNIFIED COMMUNICATIONS DEFINITION (continued): … personal messaging channel (mailbox) for contact access. Ask your unified communications questions at ITKnowledgeExchange.comThe essence of communication is breaking down barriers. In its simplest form, the telephone breaks distance and time barriers so that people can communicate in real time or near real time when they are not together. There are now many other barriers to be overcome. People can use many different devices to communicate (wireless phones, personal digital assistants [PDA], personal computers [PC], thin clients, etc.), and there are now new forms of communication … Unified Communications definition sponsored by SearchUnifiedCommunications.com, powered by WhatIs.com an online computer dictionary
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