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Unified Communications

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DEFINITION: According to the International Engineering Consortium, unified communications is an industry term used to describe all forms of call and multimedia/cross-media message-management functions controlled by an individual user for both business and social purposes. This includes any enterprise informational or transactional application process that emulates a human user and uses a single, content-independent  … 
Definition continues below.
Unified Communications Reports
How to Evaluate Messaging and Email Platforms in the UC Space
sponsored by Vodafone/Cisco
WHITE PAPER: In this white paper, you will learn how to evaluate different unified communication (UC) suites, in terms of how well they would fit within your company's preferred methods of doing business. Read on to get an insider look at weighing UC vendors against one another, as well as find out the difference between UC and unified messaging.
Posted: 03 Sep 2015 | Published: 03 Sep 2015


Presentation: City & Guilds unified communication stragey
sponsored by
PRESENTATION: Ian Turfrey, IT director at City & Guilds, explains how unified communications technology has transformed the qualifications awarding body in this presentation .
Posted: 18 Mar 2014 | Published: 18 Mar 2014

Achieve Business Continuity with Secure and Reliable Unified Communications
sponsored by ThinkingPhones
WHITE PAPER: This white paper provides 5 steps to educating yourself on the common pitfalls when investing in a unified communications platform. Access this paper now to get insight into achieving long-term security and stability with UC.
Posted: 02 Sep 2015 | Published: 02 Sep 2015


Top 10 Mistakes Deploying and Upgrading Lync Server 2013
sponsored by Global Knowledge
WHITE PAPER: This white paper provides valuable recommendations as well as the technical links that help you avoid common mistakes during a Microsoft Lync Server 2013 deployment.
Posted: 21 Mar 2014 | Published: 21 Mar 2014

Global Knowledge

Cloud Unified Communications Need Contact Center Capabilities
sponsored by ThinkingPhones
WHITE PAPER: Read this white paper now to discover how a contact center can obtain the unified communications services it needs.
Posted: 17 Mar 2015 | Published: 01 Jan 2015


The Buyer’s Guide to Unified Communications Security & Business Continuity
sponsored by ThinkingPhones
WHITE PAPER: Access this essential whitepaper and find out how you can secure your unified communications environment
Posted: 12 Mar 2015 | Published: 12 Mar 2015


Midsize Organizations Talk About Cisco Cloud Collaboration
sponsored by Cisco
WHITE PAPER: This resource discusses the many ways that collaboration solutions can be useful for midsize businesses.
Posted: 06 Oct 2015 | Published: 31 Jan 2014


Voice and SMS Customer Interactions: Unified Communications does it all
sponsored by ThinkingPhones
WHITE PAPER: This brief white paper discusses the shift from voice to SMS and how SMS can be easily integrated into a business.
Posted: 17 Mar 2015 | Published: 01 Jan 2015


A New Tune for Telephony? What MS Lync Really Means
sponsored by
EBOOK: This white paper provides answers to a number of major questions surrounding Microsoft Lync. Read now to decide whether Lync is the best solution for your company's communications needs.
Posted: 10 Jul 2014 | Published: 10 Jul 2014

Tools, Tips & Resources for Sharing Ideas, Leading Teams & Getting Things Done
sponsored by Citrix Online Go To Meeting
WHITE PAPER: In this white paper, uncover 4 key principles behind successful collaboration: With the right tools, leaders, and specific goals, your team could be underway to enabling business productivity and partnerships.
Posted: 06 Jan 2014 | Published: 06 Jan 2014

Citrix Online Go To Meeting
UNIFIED COMMUNICATIONS DEFINITION (continued): …  personal messaging channel (mailbox) for contact access. Ask your unified communications questions at ITKnowledgeExchange.comThe essence of communication is breaking down barriers. In its simplest form, the telephone breaks distance and time barriers so that people can communicate in real time or near real time when they are not together. There are now many other barriers to be overcome. People can use many different devices to communicate (wireless phones, personal digital assistants [PDA], personal computers [PC], thin clients, etc.), and there are now new forms of communication … 
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