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Why Choose IBM as your technical support service provider
sponsored by IBM
WHITE PAPER: This white paper discusses the important qualities a technical support provider should have, including flexibility, responsiveness, consistency, and more. Read on to see how choosing a technical support provider that focuses on quality and adding value to your organization will enhance your IT infrastructure and help you mitigate business risks.
Posted: 10 Nov 2015 | Published: 31 Jul 2012

IBM

Project Team Member Performance
sponsored by Global Knowledge
WHITE PAPER: Most project team members report to a functional manager who controls their assignments, performance appraisals, raises, bonuses, etc. Until recently, project managers (PMs) had little input into any of these processes. In this paper, learn how a PM working in a functional or matrix organizational structure can get team members to perform.
Posted: 17 Jun 2015 | Published: 17 Jun 2015

Global Knowledge

Understanding NIST's Cloud Computing Reference Architecture: Part I
sponsored by Global Knowledge
WHITE PAPER: This second white paper in a series on Cloud Computing Reference Architecture focuses on the activities, processes, and requirements that cloud players need to follow in order to ensure a successful delivery of cloud services. It addresses the three active cloud players that may be involved in delivering cloud services to cloud consumers.
Posted: 06 Nov 2014 | Published: 06 Nov 2014

Global Knowledge

Ansible In Depth: A Playbook for Complex IT Orchestration
sponsored by Red Hat
WHITE PAPER: Discover in this white paper an in-depth overview of IT configuration management, deployment, and orchestration tool Ansible, accessible for all skill levels and purpose-built for easily deploying workloads to public and on premise clouds.
Posted: 08 Jul 2016 | Published: 08 Jul 2016

Red Hat

Key Technical Support Considerations for the Cognitive Era
sponsored by IBM
WHITE PAPER: Download this white paper to discover the different support and maintenance challenges that confront CIOs when implementing an infrastructure that includes new solutions like mobile, social, cloud initiatives and other new breeds of computer models, including cognitive.
Posted: 13 Apr 2017 | Published: 28 Feb 2016

IBM

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services
sponsored by Lenovo and Intel
WHITE PAPER: This white paper details the value of an exceptional support team.
Posted: 17 Oct 2014 | Published: 01 Aug 2013

Lenovo and Intel

Study Reveals Cloud Expectations, Concerns and Experiences
sponsored by Cisco Systems, Inc.
WHITE PAPER: There is no doubt that cloud computing is changing the IT landscape, but it may also be changing IT's position within business dynamics and objectives. This comprehensive whitepaper presents the findings of a recent survey of IT decision makers on the impact of cloud computing business-wide.
Posted: 12 Nov 2013 | Published: 03 Oct 2013

Cisco Systems, Inc.

Beginner's Guide to SSL Certificates: Making the Best Choice When Considering Your Online Security Options
sponsored by Symantec Website Security Solutions
WHITE PAPER: This helpful guide explains how the effective implementation of SSL certificates is critical to protecting your customers, earning their trust, and ensuring your success when it comes to conducting business online.
Posted: 08 Jan 2015 | Published: 10 Jun 2013

Symantec Website Security Solutions

Leveraging Mobility to Drive Productivity and Provide a Superior IT Service Experience
sponsored by CA Technologies.
WHITE PAPER: This exclusive whitepaper details six ways to introduce mobility into IT service management.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

CA Technologies.

Rethinking People Costs in Enterprise IT
sponsored by Rackspace
WHITE PAPER: This white paper explores how to assess your IT people spend and position IT as a central driver of business growth.
Posted: 15 Oct 2014 | Published: 12 Aug 2014

Rackspace
 
 
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