Wireless Customer Relationship Management

EZINE: In this issue of CW Benelux we describe how data scientists in the Netherlands have applied technology to art.

Posted: 15 Aug 2016 | Published: 15 Aug 2016

EGUIDE: Despite the fears of many that rollouts of the next generation infrastructure would be delayed or just not be possible due mainly to the adverse economic conditions caused by Covid-19, the prospects are actually quite bright for the 5G industry in 2021.

Posted: 01 Jul 2021 | Published: 01 Jul 2021

RESEARCH CONTENT: CIOs and IT departments in the insurance industry must strive to create an environment that will support the business focusing on future innovations, according to this report from Trustmarque.

Posted: 21 Dec 2015 | Published: 21 Dec 2015

EGUIDE: Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy.

Posted: 22 Dec 2016 | Published: 20 Dec 2016

EZINE: In this issue of Modern Mobility, delve straight into in-app analytics, and learn how the insights this technology provides will keep mobile applications on track. Access this exclusive e-zine now to learn more about mobile backend as a service, and how to build apps that connect to data center infrastructure.

Posted: 13 Oct 2015 | Published: 13 Oct 2015

EGUIDE: ECM systems must evolve in order to satisfy users and meet customer experience expectations. This expert guide provides 7 core capabilities of a modern ECM system to help you satisfy your users' customer needs.

Posted: 15 Jun 2018 | Published: 07 Jun 2018

EGUIDE: Today's customer service professionals need to be able to reach out on whatever platform the customer feels the most comfortable with. In this expert e-guide, discover some tips on how to manage successful omnichannel customer service, as well as strategies for employing data monitoring to handle potential problems directly.

Posted: 14 Dec 2016 | Published: 14 Dec 2016

VIDEO: To meet the needs of the on-the-go sales rep, you need a CRM system that's flexible, collaborative, and available on any device, from smartphone to tablet to PC. In this video, learn about one such CRM system that provides modern sales teams with the tools they need at the speed and ease necessary for today's fast-paced business world.

Posted: 27 May 2014 | Premiered: 04 Nov 2013

EBOOK: This expert e-book looks at modern changes in customer experience management. Access to explore mobile and social CRM's increasingly dominant and multidimensional role in customer engagement, as well as ways to transform customer data from disparate digital sources into more personalized messaging.

Posted: 25 Mar 2016 | Published: 15 Mar 2016

EGUIDE: Looking to boost revenue and keep your customers happy with an improved user experience? Access this expert guide to learn how to leverage the latest in application performance management (APM) tools and discover a host of approaches to evaluate end-user experience across all channels.

Posted: 05 Feb 2016 | Published: 04 Feb 2016