How 4 Remote Support Teams Improve Customers' Mobile Experience
sponsored by LogMeIn Rescue
CASE STUDY:
Explore how 4 remote support teams improved their customers' mobile experience with the help of remote support software.
Posted: 02 Feb 2018 | Published: 02 Feb 2018
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What's in Your Mobile App Dev Toolbox?
sponsored by OutSystems
EGUIDE:
Mobile application success comes down to having the right strategy in place and the right tools at your disposal. This essential guide explores the 8 factors that dictate enterprise mobile app success and takes you inside 3 enterprise mobile app stories, why these apps saw success, and how to replicate it for yourself.
Posted: 09 Jan 2017 | Published: 04 Jan 2017
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Paper free – are we there yet?
sponsored by ComputerWeekly.com
RESEARCH CONTENT:
In this comprehensive report, AIIM Market Intelligence takes an in-depth look at the amount of paper in the office, the impediments to removing it, the take up of digital mailrooms and multi-channel capture, and the increasing exploitation of mobile and cloud.
Posted: 06 Dec 2016 | Published: 06 Dec 2016
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The Future of E-Commerce and CRM
sponsored by Oracle Corporation
EGUIDE:
Inside, learn about some trends vendors and analysts are predicting for the future of e-commerce and CRM, and explore key considerations when planning your CRM spend.
Posted: 01 Jun 2018 | Published: 30 May 2018
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Creating Personalized Experiences with Real-Time Insights for CEM
sponsored by OpenText
EGUIDE:
Creating an engaging and unified multichannel customer experience is a top priority, but many companies find themselves scrambling to adapt. In this expert e-guide, discover how to generate key customer insights in real-time and learn about 4 ways to create personalized experiences.
Posted: 28 Mar 2017 | Published: 21 Mar 2017
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Modern Mobility E-zine: February 2016
sponsored by SearchMobileComputing
EZINE:
In this issue of Modern Mobility, you will explore the state of enterprise wearables, assesses their potential use cases, and take an exclusive look at the security challenges that still remain. Read on to access a Q&A with end-user computing expert Matt Kosht, who explains why app refactoring is still a niche technology.
Posted: 09 Feb 2016 | Published: 09 Feb 2016
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Protect Revenue and Emphasize User Experience with APM Tools
sponsored by eG Innovations, Inc.
EGUIDE:
Looking to boost revenue and keep your customers happy with an improved user experience? Access this expert guide to learn how to leverage the latest in application performance management (APM) tools and discover a host of approaches to evaluate end-user experience across all channels.
Posted: 05 Feb 2016 | Published: 04 Feb 2016
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Magic Quadrant for Mobile Application Development Platforms
sponsored by IBM
WHITE PAPER:
This Gartner Magic Quadrant compares 20 different mobile app development platform vendors, revealing the biggest strengths and weaknesses of each option. Discover how each vendor performed according to criteria like product quality, price, and customer experience.
Posted: 10 Nov 2015 | Published: 21 Sep 2015
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Taking on Virtual Agents to Handle Global Smartphone Users
sponsored by ConvergeOne
EGUIDE:
Explore the growing acceptance of virtual agents and find out how Vivino, the world's most downloaded wine app, configured their contact center and improved customer experiences for millions of global smartphone users speaking different languages.
Posted: 23 May 2018 | Published: 23 May 2018
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A Guide to Patient Interaction
sponsored by Avaya TSG
WHITE PAPER:
Discover how to enhance the patient experience by automating routine processes and expanding patient interaction outside the hospital. Access now and learn the benefits of proactive outreach, both pretreatment and post-discharge, including fewer preventable readmissions, reduced costs, and more.
Posted: 06 Jul 2016 | Published: 31 Dec 2015
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