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Maximize Your Collaboration Investment by Choosing the Right Services Approach
sponsored by Cisco Systems, Inc.
ANALYST REPORT: This IDC Vendor Spotlight reviews Cisco's collaboration services. This paper also reviews IDC research on the overall collaboration market, including unified communications (UC), and looks at the impact and benefits of collaboration services on customers and partners.
Posted: 15 Mar 2011 | Published: 01 Jun 2010

Cisco Systems, Inc.

Now on Now: Scaling ITSM to Support Business Growth
sponsored by ServiceNow
WHITE PAPER: As your business grows, it is vital that your enterprise's IT services can keep up. Learn how you can streamline your organization's IT Services Management strategy and reap the efficiency, cost, and technology benefits it can provide.
Posted: 19 Nov 2018 | Published: 19 Nov 2018

ServiceNow

The KPIs Top MSPs Rely on and How to Use Them in Your Business
sponsored by ConnectWise
EBOOK: Download this e-book for an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas—finance and service—to help you better understand how to use KPIs as an essential tool for building a more sustainable business.
Posted: 04 Mar 2019 | Published: 31 Dec 2018

ConnectWise

CIO Trends #8: Nordics
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide we take a look at how digital transformation is shaking up the Nordic region and placing CIOs at the forefront of the social and economic changes that come with it. Norway, Denmark, Sweden and Finland are all heading in the same direction at a pace. This e-guide features an article about each.
Posted: 09 Jan 2019 | Published: 09 Jan 2019

ComputerWeekly.com

Go Live Fast With ServiceNow ITSM
sponsored by ServiceNow
WHITE PAPER: Read about a cutting-edge ITSM platform that uses graphical tools to configure and deploy new applications – all without any installation steps or having to write additional lines of code.
Posted: 15 Mar 2019 | Published: 15 Mar 2019

ServiceNow

Take Your Service Availability to New Heights
sponsored by ServiceNow
WHITE PAPER: Service outages take too long to fix, and many potential service issues go undetected. Download this eBook and learn how to take back control with service-aware event management. See the health of all of your business services at a glance—and instantly get to the root cause of service issues.
Posted: 24 Jan 2018 | Published: 30 Nov 2016

ServiceNow

From Multi-Channel to Unified Integrated Customer Experience
sponsored by ServiceNow
VIDEO: Swiss Re, a leading and highly diversified global re-insurer, needed a way to enhance IT service experience. They created and launched their enterprise service management portal to 79 locations across 25 countries. View this webinar to learn how they accomplished this and the benefits they realized.
Posted: 25 Jan 2018 | Premiered: 19 Jan 2018

ServiceNow

Nampa School District's ITSM Success Story
sponsored by Serviceaide
CASE STUDY: Discover how an underperforming IT Department in Nampa School District turned itself into an exceptional customer service organization with a new service management tool.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

Serviceaide

The Perfect Partnership: Boosting Human IT Support with Virtual Agents
sponsored by Serviceaide
WHITE PAPER: Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

Modern ITSM and Asset Management
sponsored by SoftwareOne
EGUIDE: Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.
Posted: 24 May 2018 | Published: 22 May 2018

SoftwareOne
 

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