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Unified Messaging

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ALSO CALLED: Integrated Messaging, Unified Communications, Unified Messaging Services
DEFINITION: Unified communications (UC) and unified messaging (UM) are terms often used interchangeably by vendors and the media to collectively describe consolidated communication applications. However, unified communications and unified messaging are actually two different solutions. In the videocast on the right (click to play), Whatis.com's Alex Howard discusses the differences between unified messaging and  … 

Unified Messaging definition sponsored by SearchUnifiedCommunications.com, powered by WhatIs.com an online computer dictionary
Unified Messaging White Papers (View All Report Types)
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Virtual Customer Engagement
sponsored by Avaya
WHITE PAPER: Virtual meetings are quite important to the health of a business, especially during a period when everyone is working remote. Customer engagement is also made more challenging, and you need the right cloud office platform to keep your customers and employees connected. Read this white paper for a closer look at one such platform.
Posted: 31 Jul 2020 | Published: 30 Jun 2020

Avaya

UCaaS: Making Connections That Drive Business Value Through Collaboration
sponsored by Intrado
WHITE PAPER: Most organizations still don’t have what they need to foster seamless communications. This is where unified communications in the cloud, also known as UCaaS, comes in. Learn about the critical features of capabilities UCaaS offers in this report.
Posted: 23 Jul 2020 | Published: 23 Jul 2020

Intrado

Stop the Meeting Madness
sponsored by AudioCodes
WHITE PAPER: 71% of managers say that meetings are unproductive, and 65% say that meetings keep them from doing their job. Industry innovators are developing technologies that use conversational AI to capture meeting-generated content and make it accessible, searchable and sharable throughout an organization. Read this white paper to get a closer look.
Posted: 20 Jul 2020 | Published: 20 Jul 2020

AudioCodes

The IT Bill of Rights
sponsored by Intrado
WHITE PAPER: As an IT manager responsible for spending thousands, or even millions, of your company’s dollars, you are entitled to the best service and solutions possible. Tap into the “IT Bill of Rights” your collaboration company is entitled to.
Posted: 10 Jul 2020 | Published: 10 Jul 2020

Intrado

Business Continuity Planning: Remote Working Myth Buster
sponsored by Intrado
WHITE PAPER: In a future where much is uncertain, IT leaders can be sure that making the right communications technology choices now will be critical to the future of their organization. Download this Remote Working Myth Buster to understand the truth about the future of work and the role of communications technology.
Posted: 09 Jul 2020 | Published: 09 Jul 2020

Intrado

Remote Working: How to Make the Laptop Lifestyle Flow Sweetly (and Securely) for Your Business
sponsored by Kaspersky Lab
WHITE PAPER: 58% of staff are motivated by the flexibility offered by working from home. Take a glimpse at this white paper released before the outbreak of COVID-19 outlining WFH benefits, trends and challenges.
Posted: 07 Jul 2020 | Published: 07 Jul 2020

Kaspersky Lab

Transformational Shift in Business Communication
sponsored by CallTower, Inc.
WHITE PAPER: By the end of 2020, 41% of all organizations are expected to use Microsoft Teams, according to a recent survey. In this white paper, learn how organizations can get the most from Microsoft Teams with CallTower for Microsoft Teams Direct Routing.
Posted: 28 Jan 2020 | Published: 28 Jan 2020

CallTower, Inc.

Cloud Rises Above On-Prem in the Cloud Communications Battle
sponsored by Fuze
WHITE PAPER: Organizations are increasingly moving their communications to the cloud for increased productivity, cost savings, and simpler management. Learn about other benefits of moving to the cloud, and why so many organizations have already started the transition in this white paper.
Posted: 10 Jan 2020 | Published: 10 Jan 2020

Fuze

5 Questions to Ask Your Prospective UCaaS Provider
sponsored by Fuze
WHITE PAPER: UCaaS can help you improve customer service, reduce IT overhead, and increase efficiency. But before you embark on your purchase journey, there are important considerations to review. Download this brief white paper to explore 5 key questions to ask any potential UCaaS provider when making your decision.
Posted: 10 Jan 2020 | Published: 10 Jan 2020

Fuze

Switching to Cloud Communications: 6 Key Considerations
sponsored by Nextiva
WHITE PAPER: Cloud communications offers a lot of potential benefits, but can be a notoriously hard transition to make. Download this white paper to review 6 key considerations that can help ensure success when making the switch.
Posted: 01 Oct 2019 | Published: 01 Oct 2019

Nextiva

Small Spaces, Big Outcomes: Video Collaboration in Huddle Rooms
sponsored by AVI-SPL
WHITE PAPER: As the workplace continues to transform, it has become clear that smaller spaces can yield big outcomes. Learn about transforming workplaces to accommodate video collaboration solutions, and the different ways it can help you in this white paper.
Posted: 20 Aug 2019 | Published: 20 Aug 2019

AVI-SPL

Delivering Business-Critical Communications Capabilities: What's Beyond Wi-Fi?
sponsored by Motorola, Inc.
WHITE PAPER: This whitepaper looks at the reasons for commercial Wi-Fi's shortcomings, the impact of its inefficiency and inadequate performance and why organizations should consider a new approach to meet growing bandwidth, communications, and collaboration needs.
Posted: 12 Aug 2019 | Published: 12 Aug 2019

Motorola, Inc.

How to Get Your Team on Board With Using Your New UCaaS Solution
sponsored by Fuze
WHITE PAPER: Read this white paper to learn how to achieve full, organization-wide adoption of your UCaaS solution, ensuring you get the most out of your communications investment.
Posted: 26 Jul 2019 | Published: 31 Mar 2019

Fuze

Let's Put Them to the Test! WIFI vs CBRS
sponsored by Motorola, Inc.
WHITE PAPER: It's no surprise that WiFi isn't holding up its end of the bargain: it was not built to support complex enterprise operations. But, with Citizens Broadband Radio Service (CBRS), there may be a better way. In this white paper, explore how Motorola's CBRS solution, MOTOTRBO Nitro, can provide increased capacity, greater coverage and clearer voice.
Posted: 17 Jul 2019 | Published: 30 Jun 2019

Motorola, Inc.

2019 Transportation and Logistics Communications Survey Report
sponsored by Motorola, Inc.
WHITE PAPER: In this report, explore findings from Motorola's 2019 Transportation and Logistics Communications Survey Report, and find out why 2-way radios continue to be the popular choice for communication in this sector.
Posted: 24 Jun 2019 | Published: 24 Jun 2019

Motorola, Inc.

Moving Your Phone System To The Cloud: A Step-by-Step Guide
sponsored by Mitel Networks Limited
WHITE PAPER: Migrating communications to the cloud is not as risky or complicated as it may seem. With a bit of planning, making the switch can be relatively simple and straightforward—and lead to big benefits. Read this guide to explore key considerations and a step-by-step plan to help your organization successfully move communications to the cloud.
Posted: 05 Apr 2019 | Published: 05 Apr 2019

Mitel Networks Limited

The Evolution of Radio Communications
sponsored by Motorola, Inc.
WHITE PAPER: Find out how you can get a fully-managed platform that combines business-critical voice with private broadband data to deliver a secure, enterprise-grade service without the limitations of WiFi and public broadband.
Posted: 03 Apr 2019 | Published: 03 Apr 2019

Motorola, Inc.

Benefits of Unified Communications in Transportation and Logistics
sponsored by Motorola, Inc.
WHITE PAPER: In this white paper, explore key challenges that T&L companies are facing in today's business environment and hear how instant push-to-talk and advanced video surveillance can help them develop streamlined supply chains.
Posted: 28 Feb 2019 | Published: 28 Feb 2019

Motorola, Inc.

Moving to the Cloud: Why Your Phone System is a Great Place to Start
sponsored by Mitel Networks Limited
WHITE PAPER: Download this white paper to find out the 4 reasons why starting your journey to the cloud via your business communications needs makes sense.
Posted: 22 Jan 2019 | Published: 22 Jan 2019

Mitel Networks Limited

Solving Modern Retail Challenges in the Cloud
sponsored by Intrado
WHITE PAPER: Download this white paper to explore the business benefits of using a UC platform through 6 real-world case studies, and learn about a UCaaS platform that enables you to link colleagues, employees and suppliers anywhere, through IM, voice, contact center and more.
Posted: 11 Dec 2018 | Published: 11 Dec 2018

Intrado

8 Top Business Drivers for Unified Communications
sponsored by Intrado
WHITE PAPER: Discover the 8 top business drivers that compel companies to choose a cloud-based approach for their unified communications strategy.
Posted: 27 Dec 2017 | Published: 27 Dec 2017

Intrado

8 Benefits of Deploying Hosted Enterprise Voice
sponsored by Intrado
WHITE PAPER: Access this resource to uncover the 8 benefits of deploying hosted enterprise voice.
Posted: 22 Dec 2017 | Published: 22 Dec 2017

Intrado

DIGITAL TRANSFORMATION: Ushers in a New Era of communications
sponsored by Vonage
WHITE PAPER: Digital transformation will continue to be driven by consumers who come to expect contextual interactions with the companies they choose to do business with. A recent Walker study found that by 2020, the customer experience will overtake price as the top brand differentiator.
Posted: 06 Nov 2017 | Published: 31 Aug 2017

Vonage

Business Communications Transformation: Best-in-Class Communications can be a Competitive Advantage
sponsored by Vonage
WHITE PAPER: In this IDC white paper, learn how companies across different industries are seeking to improve their UC maturity to help improve customer experience and bottom-line business results.
Posted: 06 Nov 2017 | Published: 31 Oct 2017

Vonage

Unified Communications and Team Collaboration: The Enlighten Response to Shadow IT
sponsored by Mitel Networks Limited
WHITE PAPER: Learn how to build a better unified communications and team collaboration (UCC) experience to overcome shadow IT.
Posted: 20 Mar 2018 | Published: 20 Mar 2018

Mitel Networks Limited
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