WHITE PAPER: Discover 12 essential use cases for boosting collaboration, engagement, and productivity with the Zoom Workplace platform. Learn how Zoom can enhance onboarding, improve global teamwork, and build stronger client relationships. Read the full product overview to see how Zoom can benefit your organization.

Posted: 04 Jul 2024 | Published: 11 Jul 2024

WHITE PAPER: Discover how to boost productivity by overcoming common barriers like disengagement, tool overload, and time-wasting tasks. Learn a 3-pronged approach to improve employee experience and workflows. Check out the full e-book to reimagine how your teams can get more done together.

Posted: 04 Jul 2024 | Published: 10 Jul 2024

EBOOK: Discover how AI can help teams save time and boost collaboration. This e-book explores the benefits of AI, including reducing repetitive tasks and allowing more focus time. Plus, learn how leaders and employees view AI differently and ways to address barriers to adoption. Read the full e-book to prepare your organization for success with AI.

Posted: 04 Jul 2024 | Published: 11 Jul 2024

GARTNER RESEARCH REPORT: Gartner outlines four leadership practices to engage and motivate employees in a hybrid work environment. Key recommendations include outcome orientation, intentional collaboration, empathetic management, and intrinsic recognition. Read the full research report to learn more.

Posted: 04 Jul 2024 | Published: 04 Jul 2024

RESEARCH CONTENT: AI is transforming the employee experience by enhancing productivity, collaboration, and career management. This report explores how organizations can effectively implement AI to boost business success while addressing cultural, data, and training challenges. Download the full report to learn more.

Posted: 04 Jul 2024 | Published: 09 Jul 2024

ESG SHOWCASE: Explore how AI can enhance employee experiences through Zoom's integrated capabilities. Learn how Zoom's federated AI approach delivers quality results and addresses common AI adoption challenges. Read the full analyst report to discover Zoom's AI-powered features for boosting productivity, collaboration, and decision-making.

Posted: 04 Jul 2024 | Published: 09 Jul 2024

RESEARCH CONTENT: This report explores using AI to boost, not supplant, human elements in customer service. Recommendations cover omnichannel integration, visual tools, and combining AI self-service with empathetic bots. Discover how to provide a balanced customer experience in the full report.

Posted: 03 Jul 2024 | Published: 09 Jul 2024

ANALYST REPORT: Discover the top 10 things customer experience leaders need to consider in 2024, according to this IDC analyst report. Learn how to put customers first, design an agent-centric culture, leverage AI and analytics, and transform contact centers to deliver seamless CX. Read the full report.

Posted: 03 Jul 2024 | Published: 09 Jul 2024

INFOGRAPHIC: This IDC infographic examines the state of customer experience (CX). It highlights key CX challenges, such as legacy infrastructure and siloed data, and outlines strategies for enterprises to drive CX transformation, including investing in cloud-based contact centers and AI-powered analytics. Read the full report to learn more.

Posted: 03 Jul 2024 | Published: 09 Jul 2024

EBOOK: Modern cloud contact center solutions enable multimedia service, automation, and hyper-personalization to enhance customer and employee experiences. Discover how leading organizations are leveraging the latest trends to drive CX in 2024. Read the full report.

Posted: 03 Jul 2024 | Published: 03 Jul 2024

WHITE PAPER: Discover how to improve contact center efficiency and conversational AI-readiness in three steps: 1) Uncover top customer intents, 2) Remove pain points, and 3) Enhance agent workflows. Learn more in this in-depth e-book.

Posted: 03 Jul 2024 | Published: 03 Jul 2024

ANALYST REPORT: As organizations prioritize CX investment, leadership, and transformation projects, they also are evaluating projects to reduce friction through integration of Unified Communications platforms and contact center platforms. Discover benefits and reasons why with this paper.

Posted: 20 Jul 2022 | Published: 20 Jul 2022

EGUIDE: In this expert guide, learn about new developments and products for some of the leading vendors in the UC market.

Posted: 30 Jul 2019 | Published: 30 Jul 2019

EGUIDE: The popularity of video communication has led organizations to look for video conferencing platforms that can boost productivity and improve workflows. Learn about 1 platform in this expert guide, and how it can help improve collaboration and save money.

Posted: 29 Jul 2019 | Published: 29 Jul 2019

EGUIDE: In this expert guide learn about leading vendor Zoom and their new cloud PBX offerings, which use desk phones from Polycom and Yealink that integrate with contact center products from Five9 and Twilio.

Posted: 29 Jul 2019 | Published: 29 Jul 2019

EGUIDE: Setting up a video conference room in your office is about a little more than plugging in a camera and a screen. Download this expert guide for tips to design a video conference room, such as why you should say no to webcams.

Posted: 21 Jun 2018 | Published: 14 Jun 2018

EGUIDE: This expert e-guide examines the leading video conferencing vendors and their products, so you can choose the most effective service for your particular environment.

Posted: 30 Nov 2016 | Published: 22 Nov 2016