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Unified Messaging

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ALSO CALLED: Integrated Messaging, Unified Communications, Unified Messaging Services
DEFINITION: Unified communications (UC) and unified messaging (UM) are terms often used interchangeably by vendors and the media to collectively describe consolidated communication applications. However, unified communications and unified messaging are actually two different solutions. In the videocast on the right (click to play), Whatis.com's Alex Howard discusses the differences between unified messaging and  … 

Unified Messaging definition sponsored by SearchUnifiedCommunications.com, powered by WhatIs.com an online computer dictionary
Unified Messaging Reports
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Can Engagement Automation Dramatically Improve Your Contact Center?
sponsored by JT Global Enterprise
WHITE PAPER: Of course humans will always be needed in the contact center, but if businesses can shift their repetitive work to machines, then what is left requires the knowledge-based ability of an agent. In this white paper, learn how a properly functioning UC system will use routing and calendaring to deliver customers to skillful people when needed.
Posted: 18 Jul 2019 | Published: 18 Jul 2019

JT Global Enterprise

Let's Put Them to the Test! WIFI vs CBRS
sponsored by Motorola, Inc.
WHITE PAPER: It's no surprise that WiFi isn't holding up its end of the bargain: it was not built to support complex enterprise operations. But, with Citizens Broadband Radio Service (CBRS), there may be a better way. In this white paper, explore how Motorola's CBRS solution, MOTOTRBO Nitro, can provide increased capacity, greater coverage and clearer voice.
Posted: 17 Jul 2019 | Published: 30 Jun 2019

Motorola, Inc.

Collaboration in the Workplace Allows for Real-Time Problem Solving
sponsored by Workplace by Facebook
RESOURCE: The digital transformation of organizations is changing many things across the organization and collaboration is not immune. Learn how instant two-way communication with anyone across the organization is the key to collaboration in the workplace of the future.
Posted: 15 Jul 2019 | Published: 15 Jul 2019

Workplace by Facebook

2019 Transportation and Logistics Communications Survey Report
sponsored by Motorola, Inc.
WHITE PAPER: In this report, explore findings from Motorola's 2019 Transportation and Logistics Communications Survey Report, and find out why 2-way radios continue to be the popular choice for communication in this sector.
Posted: 24 Jun 2019 | Published: 24 Jun 2019

Motorola, Inc.

2019 Hospitality Communications Survey Report
sponsored by Motorola, Inc.
RESEARCH CONTENT: Today, instant voice communication is a key part of delivering a quality customer experience. That's why 60% of respondents in Motorola's Hospitality Communications Survey said 2-way radios are by far the most popular form of voice communication for hospitality. Explore more survey findings in this report.
Posted: 21 Jun 2019 | Published: 21 Jun 2019

Motorola, Inc.

Building Connected Organizations with Collaboration Tools
sponsored by Workplace by Facebook
WHITE PAPER: Download this white paper to learn the 6 attributes that are considered critical to building connected, digital organizations, and find out how Workplace by Facebook can help you achieve them.
Posted: 17 Jun 2019 | Published: 17 Jun 2019

Workplace by Facebook

The Workplace Effect: Boost Collaboration Across HR, IT & Internal Comms
sponsored by Workplace by Facebook
WHITE PAPER: The consumerization of workplace technology has changed people's expectations—they want quick, efficient communication with everything from everyday tasks and projects to problems with devices and connectivity. Find out how Workplace by Facebook has helped companies achieve that across HR, IT and Internal Communications in this white paper.
Posted: 14 Jun 2019 | Published: 14 Jun 2019

Workplace by Facebook

State of Communications and Collaboration
sponsored by AudioCodes
RESEARCH CONTENT: While 43% of survey respondents said voice and video calling was their preferred method of communication, 57% said they would rather use email, IM or collaboration applications. Explore more findings from AudioCodes State of Communications and Collaboration Survey in this report.
Posted: 03 Jun 2019 | Published: 03 Jun 2019

AudioCodes

Strategies for Improving Student Success with Digital Workspaces
sponsored by AVI-SPL
WHITE PAPER: In this white paper, learn why digital workspaces in education are becoming increasingly important and how they can help better prepare graduates for the workforce.
Posted: 30 May 2019 | Published: 30 May 2019

AVI-SPL

Aragon Globe for UCC
sponsored by Fuze
RESEARCH CONTENT: In 2019, more providers invested in their messaging platform and the demand for conversational AI, or chatbots, started to pick up. Also, team collaboration capabilities have continued to expand and more UCC providers are investing in their offering. In this research report, examine 14 major providers in the UCC market.
Posted: 28 May 2019 | Published: 24 Apr 2019

Fuze

Exploring the Shift to Cloud UCaaS
sponsored by Fuze
RESEARCH CONTENT: The UC market is making a fundamental shift from premises-based UC to cloud UCaaS. According to Gartner, by 2021, 90% of IT leaders will not purchase new premises-based UC infrastructure because future cloud UC offerings will be far ahead in terms of features and function. In Gartner's Magic Quadrant of UCaaS, explore key vendors in the field.
Posted: 28 May 2019 | Published: 10 Oct 2018

Fuze

Safeguard Your People and Facilities with Effective Communications
sponsored by Motorola, Inc.
WHITE PAPER: Communication has a vital role to play in ensuring everyday safety and how quickly emergency response plans can be activated. But how do you know if your system is up to the job? Find out with this Safety-First Communication Checklist.
Posted: 23 May 2019 | Published: 23 May 2019

Motorola, Inc.

How to Handle VoIP Security Risks
sponsored by Verizon
WHITE PAPER: Like many technologies, Voice over IP (VoIP) has been thought to suffer from treating security as an afterthought—but that could slowly be changing. Learn how you can protect your data and build a secure, well-managed voice and data network in this white paper.
Posted: 17 Apr 2019 | Published: 17 Apr 2019

Verizon

A Guide to Successful UC&C Migration
sponsored by Verizon
WHITE PAPER: In this white paper, learn about Verizon adoption services and how they can help ensure a successful UCC migration by developing a tailored strategy for each customer, which helps limit the impact of a migration on day-to-day operations and maintain continuity.
Posted: 17 Apr 2019 | Published: 17 Apr 2019

Verizon

Comparing UC Vendors: 6 Key Considerations
sponsored by Mitel Networks Limited
WHITE PAPER: With more business communications providers than ever before, how do you decide which vendor is the best fit for your organization? Read this guide to review 6 key considerations that you can use to help choose a UC vendor.
Posted: 11 Apr 2019 | Published: 11 Apr 2019

Mitel Networks Limited

Thinking Big: Unified Communications for the Enterprise
sponsored by Mitel Networks Limited
WHITE PAPER: Before you dive into the unified communications (UC) pool, there are quite a few things you should be on the lookout for. Read this brief blog post to learn the 4 main features you should look for in your next UC tool.
Posted: 11 Apr 2019 | Published: 11 Apr 2019

Mitel Networks Limited

Unified Communications Closes Gaps for More Efficient Conversations
sponsored by Mitel Networks Limited
WHITE PAPER: Read this brief blog post to review 5 common reasons organizations adopt unified communications. Also explore the benefits it can provide.
Posted: 10 Apr 2019 | Published: 10 Apr 2019

Mitel Networks Limited

Moving Your Phone System To The Cloud: A Step-by-Step Guide
sponsored by Mitel Networks Limited
WHITE PAPER: Migrating communications to the cloud is not as risky or complicated as it may seem. With a bit of planning, making the switch can be relatively simple and straightforward—and lead to big benefits. Read this guide to explore key considerations and a step-by-step plan to help your organization successfully move communications to the cloud.
Posted: 05 Apr 2019 | Published: 05 Apr 2019

Mitel Networks Limited

CPaaS vs. UCaaS: Which is Right for You?
sponsored by West IP Communications
EGUIDE: In this expert guide, learn about the differing features of UCaaS and CPaaS platforms and how they could fit into your enterprise communications.
Posted: 04 Apr 2019 | Published: 28 Mar 2019

West IP Communications

The Evolution of Radio Communications
sponsored by Motorola, Inc.
WHITE PAPER: Find out how you can get a fully-managed platform that combines business-critical voice with private broadband data to deliver a secure, enterprise-grade service without the limitations of WiFi and public broadband.
Posted: 03 Apr 2019 | Published: 03 Apr 2019

Motorola, Inc.

The Role of Communication in Today's Modern Business
sponsored by Motorola, Inc.
WHITE PAPER: Today's most successful companies and organizations do one thing very well: communicate. Effective communications is an essential building block for success. In this 26-page guide, learn how you can optimize your communications platform to help you meet your goals, and explore the benefits of doing so.
Posted: 27 Mar 2019 | Published: 27 Mar 2019

Motorola, Inc.

Meeting Solas Requirements with Mototrbo
sponsored by Motorola, Inc.
PRODUCT OVERVIEW: Learn about Mototrbo radios in this white paper, and find out how the dual mode devices—which can operate with both digital DMR and analogue signaling—help protect workers no matter the conditions.
Posted: 25 Mar 2019 | Published: 25 Mar 2019

Motorola, Inc.

Every Guest Experience Perfected with Unified Voice and Data Communications
sponsored by Motorola, Inc.
PRODUCT OVERVIEW: For the hospitality sector, embracing new technology while retaining the personal touch is crucial—but how do you do that? Having unified voice and data communications can significantly help. Learn more about it in this white paper.
Posted: 22 Mar 2019 | Published: 22 Mar 2019

Motorola, Inc.

Benefits of Unified Communications in Transportation and Logistics
sponsored by Motorola, Inc.
WHITE PAPER: In this white paper, explore key challenges that T&L companies are facing in today's business environment and hear how instant push-to-talk and advanced video surveillance can help them develop streamlined supply chains.
Posted: 28 Feb 2019 | Published: 28 Feb 2019

Motorola, Inc.

Enhance Transportation & Logistics Operations With Unified Communications
sponsored by Motorola, Inc.
PRODUCT OVERVIEW: In this white paper, learn about Avigilon video surveillance and access control systems, which are designed to help transportation and logistics companies ensure their critical processes are protected, allowing operations to stay on track.
Posted: 28 Feb 2019 | Published: 28 Feb 2019

Motorola, Inc.
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