Telephone Selling Reports

WHITE PAPER: Download this white paper to learn how ISRs can use purchase intent intelligence to improve appointment rates, and uncover a few critical ingredients for your organization to see similar results.

Posted: 11 Apr 2019 | Published: 11 Apr 2019

PRESENTATION TRANSCRIPT: This presentation transcript explores how cloud-based telephony can help increase call efficiency, improve manageability, and ensure that a sales opportunity is never missed.

Posted: 29 Oct 2012 | Published: 29 Oct 2012

WHITE PAPER: Download this paper to explore 8 best practices that can help you digitize your sales teams and support the modern technologies they need for success.

Posted: 16 Apr 2021 | Published: 16 Apr 2021

WEBCAST: In this webinar you will get a clear read on today’s markets. Learn what your marketing and sales teams should be doing to optimize demand capture in the current environment.

Posted: 20 Jul 2020 | Premiered: Jul 20, 2020

RESEARCH CONTENT: As account-based marketing (ABM) evolves, so too do the ways leading organizations implement it. In this research report, learn about successful B2B ABM practitioner experiences, successes, and struggles. Glean insight into ABM strategies, and explore the profile of a successful ABM program.

Posted: 18 Apr 2019 | Published: 18 Apr 2019

EGUIDE: An infographic highlighting what buyers are telling us about their next business process management buy. Including top purchase drivers, top features and the top vendors being considered for purchase.

Posted: 02 Nov 2017 | Published: 02 Nov 2017

EBOOK: Salesforce's Wave Analytics Cloud has yet to crash into a large consumer base, but the platform might be gaining ground on wider adoption.

Posted: 25 Mar 2016 | Published: 18 Mar 2016

EGUIDE: In this expert e-guide, learn 10 attributes that set agile organizations apart. Also explore the essential aspects of stand-up meetings and the substantial results they can provide.

Posted: 11 Feb 2016 | Published: 08 Feb 2016

EGUIDE: In this expert guide, explore what you can expect from the Salesforce Sales Cloud Platform with account/contact management, marketing, lead management, sales, and analytics features. Learn about the five different editions of this platform, their value, and details about trial periods.

Posted: 29 Sep 2016 | Published: 28 Sep 2016

EGUIDE: In this Jargon Buster, we'll explore some key definitions around Voice over IP, and look at how VoIP fits into the wider unified communications landscape.

Posted: 03 Sep 2018 | Published: 03 Sep 2018

EBOOK: Computer Weekly has explored ways to deliver a dynamic, secure, and even compliant omni-channel experience. Discover how tokenization is shaking things up in transaction data, and what you can do to access and protect customer information in the face of Payment Card Industry Security Standards.

Posted: 25 Jun 2015 | Published: 25 Jun 2015

EZINE: A special issue covering the opportunities for resellers selling security, and advice on the use of social media.

Posted: 11 Apr 2014 | Published: 14 Apr 2014

EBOOK: In this expert handbook, we help you weigh the benefits of cloud vs. on-premise and explore how you can move from a hardware-centric video conference system to a more nimble, software-driven one.

Posted: 29 Aug 2017 | Published: 29 Aug 2017

EZINE: A special eZine looking at the opportunities for resellers in the networking market.

Posted: 10 Feb 2012 | Published: 13 Feb 2012

WHITE PAPER: This white paper provides you with product specifications and capabilities for Cisco's phone, desktop, and large screen immersive videoconferencing options.

Posted: 21 Oct 2015 | Published: 21 Oct 2015

EZINE: The organisers of this year's Tour de France worked with technology services company NTT in partnership with Amaury Sport Organisation to provide what they described as an "enhanced experience" for race fans who could not be at the roadside because of Covid restrictions.

Posted: 26 Nov 2020 | Published: 10 Dec 2020

EZINE: In this week's Computer Weekly, we talk to the Chancellor of the Exchequer about his plans to support innovation and growth in the UK tech sector. Composable IT is the latest trend in building software to support business change. And Halfords built its own service management software – and now is selling it to other retailers. Read the issue now.

Posted: 27 Sep 2021 | Published: 28 Sep 2021

EGUIDE: In this expert e-guide you'll find some helpful hints as to how you can identify the proper metrics needed to produce meaningful contact center KPI's. In addition, read 7 dos and don'ts of call center management to help you nourish your agent's best CRM practices.

Posted: 06 Oct 2016 | Published: 06 Oct 2016

PRESENTATION TRANSCRIPT: Read this transcript of internationally recognized service-oriented architecture (SOA) expert and thought leader, best-selling author of Enterprise Application Integration, and CTO and founder of the cloud consulting firm Blue Mountain Labs, David Linthicum's presentation on SOA as the single most valuable architectural basis for the cloud.

Posted: 15 Nov 2012 | Published: 15 Nov 2012

EGUIDE: In this expert eguide from SearchEnterpriseDesktop.com, find out why it is essential to secure all workers’ mobile devices.

Posted: 30 Sep 2011 | Published: 30 Sep 2011

ANALYST REPORT: This vendor-neutral report discusses CRM essentials every company needs for effective sales management. Read on to find out why enterprises using CRM technology are seeing measurable advantages over non-users and how they leverage these tools for higher revenue.

Posted: 08 Dec 2014 | Published: 08 Dec 2014

EZINE: The winners of the MicroScope Awards for Channel Excellence (ACEs) are announced and there is a chance to get the latest insight into the opportunities in the storage market.

Posted: 12 Jun 2015 | Published: 12 Jun 2015

DATA SHEET: Many businesses are wasting an enormous amount of time and money with legacy primary rate interface (PRI) phone service. Download this guide to learn why the PRI scalability gap is critical, owning the network matters, baking-in 911 access is better than 3rd party dependencies and more.

Posted: 03 Feb 2022 | Published: 03 Feb 2022

EGUIDE: While all video conferencing tools perform broadly similar tasks, there are certain differences between products and providers.Here we examine the Cisco, Microsoft, and Zoom platforms, highlight the unique features of each product, and explain how the products differ from one another.

Posted: 17 Jun 2021 | Published: 17 Jun 2021

EZINE: This issue of the digital magazine is designed to capture what is an ever changing communications landscape and provides some food for thought to those wondering how they can get the most out of it personally and as a business.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: Access this report to learn about the structure, growth, technology, HR and commercial issues found in contact centres within the UK contact centre insurance sector to gain insights for running your operations successfully.

Posted: 01 Apr 2022 | Published: 02 Apr 2022

EGUIDE: The benefits of unified communications are apparent to network managers, but how can you figure out the value it will add to your organization?

Posted: 16 Nov 2011 | Published: 16 Nov 2011

WHITE PAPER: Access this report to gain key insights into the state of the contact centre for UK retailers, including trends in size, structure, and growth of retail contact centres, how contact centres within the retail sector benchmark against the larger contact centre industry, & important technology adoption trends.

Posted: 05 Apr 2022 | Published: 05 Apr 2022

EBOOK: Read this guide and discover how a new PBX could trim your telephony costs and boost productivity.

Posted: 25 Oct 2010 | Published: 25 Oct 2010

PRESENTATION TRANSCRIPT: This transcript, a printable version of the video from enterprise expert Tom Nolle, addresses the marginalization that operators face from over-the-top disintermediation - caused by exploding operating costs that result from declining revenue per bit.

Posted: 10 Dec 2008 | Published: 10 Dec 2008

EGUIDE: In this expert E-Guide, uncover a list of important questions that should be asked of you and your organization when you are considering a UC implementation. Explore seven phases of implementation for the analysis of the value of UC in each.

Posted: 05 Jul 2011 | Published: 05 Jul 2011

EGUIDE: Unified communications (UC) is still largely on-premises, but the evolution to cloud-based UC has begun. Follow one company on its path to cloud-based UC to learn the reasons behind the switch, the advantages of moving to the cloud, and whether your company should follow suit.

Posted: 25 Feb 2016 | Published: 17 Feb 2016

WHITE PAPER: More companies are choosing cloud-based UC technology. Find out about its evolution and its future.

Posted: 26 Feb 2015 | Published: 26 Feb 2015

WHITE PAPER: Read the following white paper to discern 12 best practices that will help ensure your data virtualization implementation success.

Posted: 23 Nov 2021 | Published: 30 Apr 2021