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Service Centers Reports
Harnessing Business-Led IT
sponsored by
ESSENTIAL GUIDE: CIOs should treat business-led IT ("Shadow IT") as another, often better, way to achieve the core goals of Corporate IT, this report from CEB argues
Posted: 22 Aug 2014 | Published: 22 Aug 2014

Service Visibility: Clear Road Ahead
sponsored by ServiceNow
EBOOK: How can efficiently mapping IT infrastructure to business critical services increase service visibility and improve your service delivery? This e-book reveals how service visibility can help you quickly spot the IT issues that threaten your business services.
Posted: 29 Jan 2018 | Published: 31 Aug 2016


Open Group: FAIR -ISO/IEC 27005 Cookbook
sponsored by
WHITE PAPER: The purpose of this document is to help the security practitioner responsible for their organization’s risk estimation function to utilize The Open Group Risk Management Frameworkin an ISO/IEC 27005 structured process.
Posted: 24 Oct 2011 | Published: 02 Feb 2011

IT jobswatch – trends in media IT recruitment
sponsored by
WHITE PAPER: This quarters figures compiled by show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by media organisations is up by 1.8%. This is the sixth consecutive quarter that has seen higher demand.
Posted: 20 Oct 2011 | Published: 15 Mar 2011

IT hiring activity and salary changes for 2010
sponsored by
WHITE PAPER: Our IT division recruits permanent and contract professionals into financial servicesfirms, including investment banks, hedgefunds and asset managers, and companies inthe commerce and industry and professional services sectors. We recruit business technologists from support to CTO level.
Posted: 21 Oct 2011 | Published: 15 Feb 2011

Delivering Smart Service Management in a Digital World
sponsored by MicroFocus
WEBCAST: Tune into this video to examine an analytics-driven service management automation suite that takes advantage of machine learning to deliver a responsive and engaging experience. Its search-driven interface can accelerate agent productivity, reduce ticket volumes, and more.
Posted: 02 Mar 2018 | Premiered: Dec 4, 2017


Focus: Enterprise digital transformation
sponsored by
EGUIDE: In this e-guide we look at how businesses can stay on track through collaboration, innovation, listening to user needs and partnering with suppliers.
Posted: 30 May 2017 | Published: 30 May 2017

Reaching New Heights with ITSM
sponsored by MicroFocus
EBOOK: In this e-book, seasoned ITSM leaders share their methods for providing world-class IT service management, all with the goal of helping your organization. Read on to see these leaders' top 12 tips inside.
Posted: 12 Feb 2018 | Published: 31 Dec 2017


How one Australian Company Built Efficiencies Around their All-Star Team
sponsored by ConnectWise
WHITE PAPER: This white paper describes how IT solution provider PowerNET implemented an integrated business process management and sales analytics system to create profitability through efficiency.
Posted: 19 Feb 2015 | Published: 19 Feb 2015


Financial Management for IT Services: An IT Service Management Process Map
sponsored by CA Technologies.
WHITE PAPER: Financial management for IT service delivery can improve daily service support. Read this paper to learn about financial management for IT services and how to avoid its associated problems with technology that integrates and automates ITIL processes.
Posted: 01 Mar 2007 | Published: 01 Jun 2006

CA Technologies.

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