Sensitive Personal Data

EBOOK: Most manufacturers expect to grow their business in the next 12 months and with the right IT in place, they can ensure this change is successful. Study this ebook to learn 5 key growth factors that contributed to business growth last year and 5 risks that may hinder growth in the coming year.

Posted: 05 Feb 2020 | Published: 05 Feb 2020

ANALYST REPORT: The "UK Contact Center Decision-Makers’ Guide (2018/19 - 16th edition)" is a major annual report studying the performance, operations, technology and HR aspects of UK contact center operations. Download the report to uncover 7 of the major pain points and issues that affect the contact center industry and recommendations for solving these issues.

Posted: 14 Nov 2019 | Published: 14 Nov 2019

WHITE PAPER: With CX at the heart of modern digital initiatives, the way enterprises design these experiences can create your competitive advantage – or erase it. Download this insightful overview to explore the 3 key elements of creative UX and see how UX design stacks up against other methods of differentiation.

Posted: 13 Dec 2019 | Published: 13 Dec 2019

EBOOK: Arguably the most important aspect regarding a potential investment in ServiceNow’s Customer Service Management software is the financial outcomes. Explore the cost savings you could experience with the CSM software in this Forrester TEI report.

Posted: 24 Jan 2020 | Published: 24 Jan 2020

RESOURCE: Stop sending your customers to your competitors! In this helpful blog post, discover 12 ways to make your e-commerce customers fall in love with your business, and unlock expert tips for building ongoing customer loyalty.

Posted: 15 Jul 2019 | Published: 09 Feb 2018

WEBCAST: Customer experience is quickly becoming the centerpiece of business operations – those that ignore or neglect their CX will likely struggle to keep pace with competitors. Watch this webinar to see how Travelocity leveraged 5 pillars of CX to enhance their own customer-centric approach.

Posted: 20 Dec 2019 | Premiered: Dec 20, 2019

EBOOK: This e-book is designed to help you overcome the customer acquisition hurdle. Download it for guidance on not only finding new customers, but ensuring their data—as well as that of your existing customers—is secure and protected.

Posted: 01 May 2019 | Published: 14 Mar 2019

WHITE PAPER: Users want more personal experiences – which means the content you produce and share better align with those expectations or you lose out on those opportunities. Open this whitepaper to learn 3 ways you can create content that better aligns with CX goals, and intelligently personalizes for each user.

Posted: 13 Dec 2019 | Published: 13 Dec 2019

WEBCAST: Open this webcast to review the key ways you should be engaging customer in modern contexts, and how you can leverage audience analytics for more effective connections.

Posted: 20 Dec 2019 | Premiered: Dec 20, 2019

WHITE PAPER: When dealing with something as invaluable as customer data, think about creating a unified strategy that incorporates the network, people, and tools. Read this paper for advice on how to protect your customers data for piece of mind.

Posted: 22 Feb 2008 | Published: 01 Jan 2007