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Sensitive Personal Data White Papers (View All Report Types)
 
Artificial intelligence: Friend or Foe of Customer Service?
sponsored by Genesys
WHITE PAPER: Download this CustomerThink paper to learn about the use of AI in customer service and explore guidance from analysts and industry leaders in the market.
Posted: 30 Jan 2020 | Published: 30 Jan 2020

Genesys

Intrado Guide: Creating Customer Personas
sponsored by Intrado
WHITE PAPER: While you may be familiar with customer segments, many are less familiar with customer personas. While a segment will list simple demographic information, personas are more in-depth pictures of clients: what their desires, needs, emotions and more are. Read on to learn how to cultivate and use customer personas.
Posted: 22 Jul 2020 | Published: 22 Jul 2020

Intrado

Three Benefits of Delivering Unified Commerce
sponsored by Adobe
WHITE PAPER: Access this white paper to discover the 3 major benefits of delivering unified commerce.
Posted: 25 Jun 2020 | Published: 24 Jun 2020

Adobe

A Practitioner’s Guide to Sustainable Customer Experience in the Contact Center
sponsored by Vonage
WHITE PAPER: While digital interactions are on the rise, the contact center continues to play a significant role in building and maintaining a brand’s reputation. Download this white paper for practical tips on how to deliver a great customer experience in the contact center
Posted: 15 Apr 2020 | Published: 15 Apr 2020

Vonage

Delivering Effortless Customer Engagement in Retail
sponsored by Twilio
WHITE PAPER: Download this eBook to explore research on the state of retail, and tips for delivering the connected experience that customers expect.
Posted: 19 Jun 2020 | Published: 19 Jun 2020

Twilio

Learn From Every Customer Conversation
sponsored by Noble Systems
WHITE PAPER: Access this white paper to learn 5 ways that customers benefit from Conversation Analytics and discover implementation best practices to follow for success.
Posted: 22 Jul 2020 | Published: 22 Jul 2020

Noble Systems

CCPA Readiness Checklist
sponsored by BigID
WHITE PAPER: As of January 1, 2020, the CCPA has come into effect. Given the steep penalties for failing to comply, organizations should make certain that they’re positioned to responsibly safeguard customer data. Use this comprehensive checklist to ensure your organization meets the requirements of California’s new data privacy regulation.
Posted: 07 Jan 2020 | Published: 07 Jan 2020

BigID

The Path to Experience-Driven Commerce.
sponsored by Adobe
WHITE PAPER: As companies like Uber, Airbnb, Birchbox, and more have shown the world, today’s consumers value one thing above all else: experience. But how can enterprises take this fact and use it to create business value? Check out this Adobe white paper to learn how to become a business that sells an experience as valuable as the product itself.
Posted: 25 Jun 2020 | Published: 25 Jun 2020

Adobe

Big Data and Personal Data Lead to the Internet's Most Surprising Consumer Products
sponsored by SAP
WHITE PAPER: In this report from the MIT Technology Review, discover 10 must-read articles about the relationship between personal data and big data. Find out how companies are leveraging customer information and the pros and cons of releasing personal data via the Web or otherwise.
Posted: 27 Jan 2014 | Published: 27 Jan 2014

SAP

Three Ways Online Anonymity Hurts Businesses and Consumers
sponsored by Gigya
WHITE PAPER: While protecting one's online identity has traditionally been a huge concern for Internet users, consumers and businesses alike are realizing the value of a more open, connected social web. In this white paper, explore three ways that user anonymity can negatively impact ROI for businesses and customer experiences.
Posted: 27 Jan 2014 | Published: 31 Dec 2013

Gigya
 

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