SLAs are critical tools that can help ensure appropriate performance. And the use of SLAs as part of the service delivery management process is on the rise. If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements.
This e-guide covers adoption, reporting and measuring productivity with application lifecycle management (ALM). Inside, find recommendations on best practices and tools to smooth your organization’s transition to ALM.
This case study explores the solution one of your peers implemented to meet the growing needs of their client base, ensure availability, performance, and security, and increase their competitive advantage in the cloud services market.
Third party maintenance companies offer cost effective maintenance and support agreements that save as much as 40% in ongoing maintenance costs while keeping service levels agreements (SLA's) the same, if not improving them. Read this comprehensive white paper to see if third party maintenance might be right for your organization.
The limited amount of infomation provided by traditional DB2 for z/OS monitoring makes it difficult and time-consuming to isolate problems within the multiple layers of today's Java, CLI (SAP), and .NET applications. Read this paper to discover a monitoring alternative that provides the detailed information needed for modern applications.
Faced with the need to meet client demands for cloud-based IT support, systems integrator Computer Sciences Corporation (CSC) needed to find a new infrastructure that was built to handle cloud deployments. Read this case study to discover the approach they took.
This expert e-guide explores essential factors to consider when evaluating a cloud service provider. Discover what to look for and how to voice your requirements up front to ensure you get the most from your cloud environment.
Dell offers CompleteCare Accidental Damage Service -- a repair and replacement solution for select systems and peripherals that covers select accidental damage not covered by your Limited Warranty.