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OC-3 Reports
 
Customer Engagement: How Your Communication System Makes Or Breaks It.
sponsored by 8x8, Inc.
RESOURCE: Want to make an impact with customers? The window of opportunity is narrow. So, how do you deliver the experience your customers deserve? In this white paper, learn how 8x8’s X Series can help your transform your customer experience by delivering an integrated system for all communications.
Posted: 16 Feb 2021 | Published: 16 Feb 2021

8x8, Inc.

Be the Change Fast, Smart, Agile Communication for Every Employee
sponsored by Lumen
RESOURCE: In this infographic, learn about Lumen and Cisco’s partnership to help deliver fast, smart and agile communication for every employee. Download this infographic to learn more.
Posted: 16 Feb 2021 | Published: 16 Feb 2021

Lumen

Monitoring & Alerting: Best Practices Guide
sponsored by LogicMonitor
WHITE PAPER: Download this white paper to discover 5 alerting best practices to consider when designing a new monitoring system that ensures a successful monitoring strategy, effective troubleshooting and additional time to tackle the important projects in your organization.
Posted: 19 Jan 2021 | Published: 19 Jan 2021

LogicMonitor

Advanced Technology Solutions from NWN
sponsored by NWN Corporation
WHITE PAPER: Your business’s end users need to stay connected, especially in today’s ‘work-from-anywhere’ ecosystem. But too many IT departments face poor connectivity and limited visibility – and both lead to increased costs. Leverage this white paper to learn about an experience management platform that strives to alleviate these issues.
Posted: 16 Feb 2021 | Published: 16 Feb 2021

NWN Corporation

Calltower’s Native Microsoft Teams Direct Routing Delivered A Major League Upgrade for Franklin Sports
sponsored by CallTower, Inc.
CASE STUDY: Franklin Sports, a leading sporting good brand know world-wide, was looking to upgrade their communication system. In this case study, learn why Franklin Sports decided to work with CallTower and review the benefits that they saw after implementing CallTower’s Native Microsoft Teams Direct Routing.
Posted: 14 Jan 2021 | Published: 14 Jan 2021

CallTower, Inc.

TechTarget - 2020 Global Connected Work Company Of The Year Award
sponsored by Zoom Video Communications
ANALYST REPORT: This year, Frost & Sullivan has recognized Zoom Video Communications, Inc. with the Connected Work Company of the Year award. Download this report to learn more about Zoom and why they have received this award.
Posted: 18 Mar 2021 | Published: 18 Mar 2021

Zoom Video Communications

Plume’s CEM Platform by the numbers
sponsored by Plume
RESOURCE: In this infographic, take a look at the total cost of ownership for Plume’s Consumer Experience Management (CEM) Platform. This platform can help Communications Service Providers understand the benefits of transforming from legacy solutions to Plume’s agile, cloud-based services delivery platform. Download the infographic to learn more now.
Posted: 05 Feb 2021 | Published: 05 Feb 2021

Plume

AIOps 101: The Essential Guide to Everything AIOps
sponsored by ServiceNow
EGUIDE: There are still many questions around AIOps. Once an AIOps tool or platform recognizes an anomaly, can the AI evaluate possible responses? And when it selects a likely resolution, can it act quickly to execute the fix? This E-Guide aims to answer these questions and everything AIOps. Download now to learn more.
Posted: 19 Jan 2021 | Published: 15 Jan 2021

ServiceNow

Vaccine Distribution Solutions from NWN
sponsored by NWN Corporation
RESOURCE: Is your organization searching for a way to get a unified view into your entire cloud communications infrastructure? NWN’s Experience Management Platform strives to help you through advanced analytics, reporting, a customer success center and proactive alerting. Click this brief to learn how it’s helping distribute the COVID-19 vaccine.
Posted: 01 Mar 2021 | Published: 01 Mar 2021

NWN Corporation

Magic Quadrant for Contact Center as a Service
sponsored by 8x8, Inc.
ANALYST REPORT: This report evaluates CCaaS providers offering SaaS-based apps that allow customer service organizations to manage multichannel customer interactions, from both customer and employee experience perspectives. Open now to take a look at key findings from the study, including vendor strengths and cautions, inclusion and exclusion criteria and more.
Posted: 24 Feb 2021 | Published: 09 Nov 2020

8x8, Inc.
 

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