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OC-3 White Papers (View All Report Types)
 
IT Modernization Driving Business Transformation
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper covers three stories from companies that have modernized their IT environments to digitalize and expand their ways of doing business in the face of a global pandemic. Open now to take a look.
Posted: 17 Feb 2021 | Published: 17 Feb 2021

Hewlett Packard Enterprise

What Your Employees Need to Keep your Customers Happy
sponsored by RingCentral
WHITE PAPER: For many organizations, UC and contact centers have operated separately, leaving agents in silos and sales/marketing/product teams out of the loop. But the market is shifting towards a complete unification of these tools under a single vendor. In this white paper, learn about the benefits of combining UC and contact center solutions.
Posted: 15 Dec 2020 | Published: 15 Dec 2020

RingCentral

Top 4 Growth Areas of Machine Learning in Telecommunications
sponsored by Dataiku
WHITE PAPER: What are the best machine learning (ML) use cases with which telecom companies can exploit the massive number of data points that are flowing through their network? Read this detailed white paper to learn about 4 of them and how to put them into action.
Posted: 08 Mar 2021 | Published: 31 Dec 2020

Dataiku

Cloud Communications: a Methodology for Successful Deployment
sponsored by RingCentral
WHITE PAPER: Cloud-based communications solutions offer obvious benefits over traditional on-premises PBX systems. But, the transition from legacy PBX solutions to cloud-based solutions can still involve unforeseen complications and challenges. In this white paper, explore a 4-step methodology that can help you successfully deploy cloud communications.
Posted: 27 Apr 2020 | Published: 27 Apr 2020

RingCentral

Direct Routing: A Voice for Teams
sponsored by RingCentral
WHITE PAPER: With the use of Microsoft Teams having boomed in the past year, UK public services organizations are searching for enterprise-grade telephony to go alongside Teams. As it stands, 85% of Teams Voice users go with direct routing. Considering this for your business? Dive into this white paper to learn 8 considerations for Teams direct routing.
Posted: 14 Dec 2020 | Published: 30 Oct 2020

RingCentral

UCaaS: Driving More Efficient Communications and Collaboration
sponsored by Fuze
WHITE PAPER: Old PBX equipment, desk phones and conferencing equipment are expensive to maintain, haven’t kept pace with a mobile-enabled world and are no help when physical presence is impossible. It may be time for your enterprise to shift communications to the cloud. Leverage this dynamic resource to learn 3 advantages of cloud communications.
Posted: 23 Feb 2021 | Published: 23 Feb 2021

Fuze

5 Reasons to Make Virtual Support Agent Adoption a Priority
sponsored by Serviceaide
WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more.
Posted: 03 May 2019 | Published: 03 May 2019

Serviceaide

Adapting IT operations to uncertain times
sponsored by ServiceNow
WHITE PAPER: The COVID-19 crisis probably wasn’t accounted for in your organization’s business continuity plans – and why would it be? Dive into this guide to learn about the three IT challenges in the new world post-COVID-19.
Posted: 18 May 2020 | Published: 18 May 2020

ServiceNow

Know Your Options Before Moving To The Cloud
sponsored by Mitel Networks, Inc
WHITE PAPER: Download this white paper for insider tips from analyst Zeus Karravala on how to choose the right cloud communications solution, as well as tips to help you navigate the transformation.
Posted: 05 Jan 2021 | Published: 05 Jan 2021

Mitel Networks, Inc

Seven Critical Success Factors For Your Cloud Voice Strategy
sponsored by Intrado
WHITE PAPER: With time, a move to cloud voice is becoming more and more essential. Even before the world went remote, analysts were predicting an explosive growth in cloud communications. Now, you must ready your employees for the future of work. Take in this white paper outlining 7 critical success factors to implementing cloud voice.
Posted: 19 Mar 2021 | Published: 19 Mar 2021

Intrado
 

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