Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by SearchCRM
EGUIDE:
In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012
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Palo Alto Networks rockets resiliency by transforming IT
sponsored by ServiceNow
WEBCAST:
Problem management is an IT service management process that follows the life cycle of underlying service problems. In this webinar, learn how Palo Alto simplified problem management processes using digital workflows and automation, and how you can do the same at your organization.
Posted: 09 Nov 2020 | Premiered: Nov 9, 2020
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Don't panic! The definitive guide to IT troubleshooting
sponsored by TechTarget
RESOURCE:
Applications composed of microservices in containers on distributed resources hardly look like their monolithic ancestors from just a few years ago. Yet, no matter the architecture, IT operations support must quickly identify and rectify any problems in production. Open this guide for best practices on monitoring for container-based applications.
Posted: 23 Apr 2020 | Published: 23 Apr 2020
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Visibility to Containers: Measurable outcomes from CMDB
sponsored by ServiceNow
EBOOK:
Containers couple both applications and systems dependencies together into a single artifact and introduce a new layer of abstraction, simplifying DevOps. Access this eBook to learn how teams can leverage this efficiency to transform legacy IT into fast IT through automation, reduced costs, and improved productivity.
Posted: 22 Jan 2020 | Published: 22 Jan 2020
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Real World Stories of IT Admin Heroes
sponsored by Pure Storage
WHITE PAPER:
Check out this compendium of case studies to see 7 shining examples of everyday IT admin heroes as they use Pure Storage to help their organizations simplify and transform operations for mission-critical databases, virtualized environments, and analytics with all-flash and NVMe.
Posted: 21 Aug 2020 | Published: 21 Aug 2020
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Gartner Middle East CIO Leadership Forum
sponsored by Gartner
WHITE PAPER:
Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice.
Posted: 28 Jan 2011 | Published: 28 Jan 2011
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Ten Critical Success Factors for CRM: Lessons Learned from Successful Implementations
sponsored by Oracle Corporation
WHITE PAPER:
Customer relationship management (CRM) deployments can be complex and difficult. This white paper provides a checklist of the ten critical success factors for organizations to follow to avoid common pitfalls as they design and deploy their CRM system.
Posted: 16 Jan 2007 | Published: 01 Aug 2006
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SAP and Voice: Optimize Supply Chain Operations
sponsored by Voxware, Motorola, and PEAK Technologies
WEBCAST:
Attend this Webcast to learn how this powerful combination provides improved real-time data collection and increased flexibility to make downstream business process changes easily and inexpensively.
Posted: 16 Aug 2007 | Premiered: Aug 29, 2007, 14:00 EDT (18:00 GMT)
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Easy Active Directory Clean-Up Tips
sponsored by One Identity
ESSENTIAL GUIDE:
Inside this E-Guide, read through some Active Directory organization strategies designed to minimize the headaches that often accompany user group restructuring projects – and ultimately reduce the time spent sifting through messy group architectures.
Posted: 13 Mar 2019 | Published: 11 Mar 2019
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The 7 Deadly Skills of The Perfect Employee
sponsored by Skillsoft
WHITE PAPER:
This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied.
Posted: 23 Apr 2012 | Published: 23 Apr 2012
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