Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by SearchCRM
EGUIDE:
In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012
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Accelerate the Journey to Cloud-First IT
sponsored by Rackspace
WHITE PAPER:
In this IDC paper, experts offer guidance on how to find the right cloud partner to help your organization through the next stages of data center extension. Read on to confront the expansion challenges of cloud-first IT, learn the critical importance of private cloud, and hear from your peers about their cloud-first partner strategies.
Posted: 26 Jun 2017 | Published: 21 Mar 2017
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5 Steps to Getting Your ITSM "Shift Left" Strategy Right
sponsored by Espressive
WHITE PAPER:
Dive into this guide to learn how your ITSM strategy could stand to gain from "shifting left," be it lower resource costs, streamlined support operations, or simply improved employee satisfaction.
Posted: 01 Nov 2018 | Published: 01 Nov 2018
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FM, IT and Data Centres
sponsored by ComputerWeekly.com
ANALYST REPORT:
Are Facilities and IT data centre managers implacable enemies, or is it a case of different work priorities, asks analyst Clive Longbottom.
Posted: 15 Mar 2013 | Published: 15 Mar 2013
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eBook: The Shortcut Guide to User Workspace Management - Chapter 3: Tying Security to People, Not Devices
sponsored by RES Software
EBOOK:
Today’s unpredictable user needn't necessarily complicate the application of security configurations. In fact, with the right technology in place, the idea of where security is applied grows less important. Replacing it is a new focus on how that security is applied. With User Workspace Management, that how ties security to...
Posted: 27 Oct 2010 | Published: 27 Oct 2010
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Key Technical Support Considerations for the Cognitive Era
sponsored by IBM
WHITE PAPER:
Download this white paper to discover the different support and maintenance challenges that confront CIOs when implementing an infrastructure that includes new solutions like mobile, social, cloud initiatives and other new breeds of computer models, including cognitive.
Posted: 13 Apr 2017 | Published: 28 Feb 2016
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Ten Critical Success Factors for CRM: Lessons Learned from Successful Implementations
sponsored by Oracle Corporation
WHITE PAPER:
Customer relationship management (CRM) deployments can be complex and difficult. This white paper provides a checklist of the ten critical success factors for organizations to follow to avoid common pitfalls as they design and deploy their CRM system.
Posted: 16 Jan 2007 | Published: 01 Aug 2006
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Presentation Transcript: Why Implement a Pilot Program for Desktop Virtualization? Why Now?
sponsored by DellEMC and Intel®
PRESENTATION TRANSCRIPT:
Why is a pilot implementation so important? This presentation transcript will help you understand how a desktop virtualization pilot works, how to select the right user group, why it's critical to the success of a full desktop virtualization implementation; and what you need to consider before getting started.
Posted: 12 Jul 2010 | Published: 12 Jul 2010
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The 10 Pillars To Building A Winning Mobile Strategy
sponsored by Red Hat
WHITE PAPER:
This white paper addresses the disruptive nature of mobile technology for businesses and offers 10 pillars for mobile success.
Posted: 18 Aug 2015 | Published: 18 Aug 2015
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v
sponsored by ServiceNow
WHITE PAPER:
To realize a greater return from the change portfolio, read this white paper, which discusses how adopting a Change and Governance Framework will renew IT's ability to become a true engine for driving business growth.
Posted: 25 Jan 2018 | Published: 01 Jan 2018
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