How to Choose a Contact Center Software System in 2020
sponsored by CloudCall Ltd
EGUIDE:
Contact center software buyers must consider features including data reporting, speech analytics, routing methods and AI. Learn what to look for with this guide to RFP creation.
Posted: 02 Dec 2020 | Published: 02 Dec 2020
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Building a Better Customer Experience – True Stories from the Front Lines of Continuous CX Improvement
sponsored by Cyara
EBOOK:
A key element of providing a flawless CX is automating testing and monitoring, so you can discover and fix glitches before they escalate into serious issues. Explore 5 real-life stories of organizations improving their CX strategy with automated testing, and the benefits they achieved, in this eBook. Complete a brief survey to get your copy.
Posted: 29 Jun 2021 | Published: 29 Jun 2021
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Partner Marketing - Cisco Displacement Campaign-in-a-Box and Resources
sponsored by Genesys
EBOOK:
PH
Posted: 02 Jul 2021 | Published: 02 Jul 2021
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The Game Plan for Omnichannel Customer Service
sponsored by Intrado
WHITE PAPER:
Download this white paper for expert insights and practical suggestions on how to design an effective contact strategy based on modalities (voice, text, video) and engagement options (live assistance, self service, proactive service).
Posted: 03 Jun 2020 | Published: 03 Jun 2020
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Building a Better Customer Experience - True Stories from the Front Lines of Continuous CX Improvement
sponsored by Cyara
EBOOK:
PH
Posted: 30 Jun 2021 | Published: 30 Jun 2021
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The Cloud Customer Experience: Moving away from Avaya
sponsored by Talkdesk
WHITE PAPER:
Read this eBook to learn about the benefits of moving from a legacy contact center, like Avaya, to a cloud-native platform, and how doing so can help you provide the best possible CX.
Posted: 16 Jun 2020 | Published: 16 Jun 2020
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Loss from Legacy Call Center Infrastructure
sponsored by Genesys
WHITE PAPER:
Is your legacy call center infrastructure limiting your organization's ability to increase efficiencies, reduce costs, and raise productivity? What's the true cost of a legacy call center? Answer these questions now by consulting this exclusive infographic.
Posted: 04 Sep 2013 | Published: 04 Sep 2013
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AI: What it is, and should you use it
sponsored by FourNet
EGUIDE:
The hype surrounding artificial intelligence (AI) and all its potential applications is seemingly unending—but, could it really as powerful as people say it is? Keep reading to discover what AI is by definition, why it's becoming a hot commodity for contact centers, and the pros and cons of implementing it for yourself.
Posted: 09 Sep 2019 | Published: 09 Sep 2019
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The Makings of a Modern Contact Center
sponsored by SearchCRM
EBOOK:
Choosing between a hosted or on-premises model -- or a blend of the two -- is the first step to modernizing customer relationship management systems today. Inside, explore the key differences between a hosted and an on-premises contact center.
Posted: 23 Jul 2014 | Published: 23 Jul 2014
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The Azzurri Contact Centre Leader Peer-to-Peer Opinion Exchange 2013
sponsored by Azzurri
WHITE PAPER:
This white paper features a quantified report on UK contact centre leaders, and compares the results of those who have implemented a single multi-channel communications system and those who have not, to get a clear picture of what the barriers and benefits of this system may be.
Posted: 08 Oct 2013 | Published: 08 Oct 2013
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