Enterprise Contact Centers

Enterprise Contact Centers Multimedia (View All Report Types)
Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Business Edition 6000 Business Data Sheet
sponsored by Cisco Systems, Inc.
VIDEOCAST: Cisco Unified Communications Manager Business Edition 6000 delivers the superior performance, system redundancy, and broad application integration you need. Ideally suited to businesses with 100 to 1000 employees, it's an ideal choice when migrating from analog, digital, or hybrid-PBX phone systems.
Posted: 08 Sep 2011 | Premiered: Sep 7, 2011

Cisco Systems, Inc.

Introducing Avaya Collaborative Cloud
sponsored by Avaya
WEBCAST: This brief webcast explores Avaya’s Collaborative Cloud strategy, which wishes to showcase how the cloud can improve your communications and collaboration, changing the way your enterprise works.
Posted: 30 Apr 2012 | Premiered: Apr 30, 2012

Avaya

Business Edition 6000 Business Data Sheet
sponsored by Cisco Systems, Inc.
VIDEOCAST: Cisco Unified Communications Manager Business Edition 6000 delivers the superior performance, system redundancy, and broad application integration you need. Ideally suited to businesses with 100 to 1000 employees, it's an ideal choice when migrating from analog, digital, or hybrid-PBX phone systems.
Posted: 28 Oct 2011 | Premiered: Oct 28, 2011

Cisco Systems, Inc.

ITSM and Digital Transformation
sponsored by Serviceaide
WEBCAST: Hear from ITSM and IT automation experts as they discuss the impending evolution of ITSM under the pressures of digital transformation – and how technology like AI, machine learning, and process automation will become crucial to a successful IT service strategy.
Posted: 17 Jun 2019 | Premiered: Nov 27, 2018

Serviceaide

You Can Get There From Here: The Road to Secure DevOps
sponsored by Veracode, Inc.
WEBCAST: In this webcast, learn a basic understanding of Waterfall, Agile and DevOps from a people, process and technology point of view, how Security can best be integrated into DevOps and more.
Posted: 17 Jan 2018 | Premiered: Jan 17, 2018

TOPICS:  IT Management
Veracode, Inc.

Putting Managed File Transfer in Perspective
sponsored by IBM
WEBCAST: Think about these two themes as you adapt your managed file transfer initiatives to grow with current technology trends.
Posted: 20 Jan 2017 | Premiered: Jan 20, 2017

TOPICS:  IT Management
IBM

Cloud Service Provider Leads China With E-Ticketing System
sponsored by IBM
VIDEO: Huaxia Express has improved the transportation system in China while decreasing costs and increasing scalability.
Posted: 06 Apr 2017 | Premiered: 06 Apr 2017

TOPICS:  IT Management
IBM

The ROI of AppSec: Getting your Money's Worth from Your AppSec Program
sponsored by Veracode, Inc.
VIDEO: This video will take a look at the real costs of fixing vulnerabilities and how to maximize the ROI of your application security program.
Posted: 17 Jan 2018 | Premiered: 17 Jan 2018

TOPICS:  IT Management
Veracode, Inc.

SWOT Assessment: IBM B2B Cloud Services
sponsored by IBM
WEBCAST: Discover the strengths, weaknesses, opportunities, and threats of IBM B2B Cloud Services in this Ovum analysis.
Posted: 20 Jan 2017 | Premiered: Jan 20, 2017

TOPICS:  IT Management
IBM