Electronic Mail

ANALYST REPORT: This IDC Vendor Spotlight reviews Cisco's collaboration services. This paper also reviews IDC research on the overall collaboration market, including unified communications (UC), and looks at the impact and benefits of collaboration services on customers and partners.

Posted: 15 Mar 2011 | Published: 01 Jun 2010

EZINE: Research from Computer Weekly has revealed that across Europe, there appears to be no consensus on where IT budgets will be spent over the next year. But what is clear is that total budgets are expected to rise. But where will the money go?

Posted: 08 Jun 2018 | Published: 08 Jun 2018

EZINE: In April 2017, the Swedish capital Stockholm was the scene of a terrorist attack which saw a truck used as a weapon on a pedestrianised street. It left five people dead and 14 seriously injured.

Posted: 17 Aug 2018 | Published: 23 Aug 2018

EZINE: This year, more enterprises will adopt a "cloud-first" SD-WAN architecture designed to efficiently support their increasingly cloud-based application mix. In this issue of CW ASEAN, we take a closer look at how ASEAN enterprises gearing up for this eventuality.

Posted: 12 Apr 2018 | Published: 12 Apr 2018

EZINE: Dutch military intelligence has released a lot of details about the attempt to hack into the networks of the Organisation for the Prohibition of Chemical Weapons (OPCW) in The Hague.

Posted: 31 Jan 2019 | Published: 07 Feb 2019

EBOOK: Despite the allure of IoT, adoption of the technology is still in its infancy in Southeast Asia. According to an industry survey, 51% of organisations in the region say they still need to better understand the benefits of IoT. In this month's issue of CW ASEAN, we look at the conditions necessary for IoT to gain broader adoption in the region.

Posted: 10 Aug 2017 | Published: 10 Aug 2017

CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

EBOOK: To quantify IT outages in business terms, there are 4 variables you should consider: To, Td, Hr and Pr. Access this ebook to learn how to utilize these variables to quantify the cost of an IT outage and to unpack 8 data protection key phrases.

Posted: 28 Jan 2020 | Published: 28 Jan 2020

WHITE PAPER: There are several core approaches you can take to advance your IT modernization efforts, which this white paper closely examines. Read on to view these four pragmatic methods for structuring your initiatives, as well as discover a viable first step for your modernization path: UNIX-to-Linux migration.

Posted: 02 Mar 2018 | Published: 31 Dec 2016

CASE STUDY: Discover how an underperforming IT Department in Nampa School District turned itself into an exceptional customer service organization with a new service management tool.

Posted: 13 Apr 2018 | Published: 13 Apr 2018