Electronic Mail

ANALYST REPORT: This IDC Vendor Spotlight reviews Cisco's collaboration services. This paper also reviews IDC research on the overall collaboration market, including unified communications (UC), and looks at the impact and benefits of collaboration services on customers and partners.

Posted: 15 Mar 2011 | Published: 01 Jun 2010

CASE STUDY: Find out how a global manufacturing and engineering firm attained seamless IT services, change controls, and more under a single integrated platform – streamlining the disparate systems their recent expansion initiatives had inadvertently caused.

Posted: 24 Apr 2020 | Published: 20 Jan 2019

EZINE: Oil may be the main fuel to the economies of the Middle East, but the region is trying to break from its reliance on the black stuff. This ezine has already featured articles about the UAE and Saudi Arabia diversifying their economies, with particular interest in fintech.

Posted: 04 Jan 2019 | Published: 04 Jan 2019

WHITE PAPER: There's a lot of AI-infused, automation-heavy IT service tools available on today's market – but choosing practically is key. Find step-by-step outlines for planning artificial intelligence and automation strategies that not only give your IT teams the tools to succeed, but is sustainable well into the future.

Posted: 29 Apr 2019 | Published: 29 Apr 2019

EBOOK: Download this e-book for an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas—finance and service—to help you better understand how to use KPIs as an essential tool for building a more sustainable business.

Posted: 04 Mar 2019 | Published: 31 Dec 2018

WHITE PAPER: Visibility into the performance of your organization’s service desk provides insight into what issues to focus on to provide the support your clients expect, but KPIs aren’t always easily translated. Save a copy of this 18-page eBook, which focuses on the seven KPIs used by top service providers to measure service desk efficiency.

Posted: 29 Apr 2020 | Published: 29 Apr 2020

EZINE: This year, more enterprises will adopt a "cloud-first" SD-WAN architecture designed to efficiently support their increasingly cloud-based application mix. In this issue of CW ASEAN, we take a closer look at how ASEAN enterprises gearing up for this eventuality.

Posted: 12 Apr 2018 | Published: 12 Apr 2018

EGUIDE: In this e-guide we take a look at how digital transformation is shaking up the Nordic region and placing CIOs at the forefront of the social and economic changes that come with it. Norway, Denmark, Sweden and Finland are all heading in the same direction at a pace. This e-guide features an article about each.

Posted: 09 Jan 2019 | Published: 09 Jan 2019

EZINE: In a country like Sweden which has embraced IT to transform life and work and where concepts like cashless society are welcomed by many, the proliferation of artificial intelligence is inevitable.

Posted: 18 May 2018 | Published: 24 May 2018

EGUIDE: Download this E-Guide to learn about today’s service desk evolutions in-depth, including what factors distinguish help desks from services desks, and how to start assembling a service catalog of your own.

Posted: 27 Jan 2020 | Published: 27 Jan 2020