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Webinar: Best practices for effective IT alerting
sponsored by LogicMonitor
WEBCAST: Incorrectly tuned alerts can result in an alert system failure. Additionally, managing alerts can be time consuming and can take attention away from what’s important. Tune into this webinar to learn best practices for improving an alerting strategy, such as setting alert routing, avoiding alert email overload and more.
Posted: 14 Jan 2021 | Premiered: Jan 14, 2021

LogicMonitor

Transforming Communications at NPower
sponsored by FourNet
CASE STUDY: Your legacy phone system may be holding you back. It may be wise to consider a cloud-based contact center platform that provides reduced cost through pay-per-use services, automation and flexibility. Read this case study to learn how Germany’s leading energy company, Innogy SE, was able to streamline operations and transform.
Posted: 04 Aug 2020 | Published: 04 Aug 2020

FourNet

NWN_FDU
sponsored by NWN Corporation
VIDEO: Fairleigh Dickinson University has 96 buildings across 2 campuses which are 40 miles apart. They needed an enhanced 911 system that would give them the right level of granularity. In this short video, learn how Fairleigh Dickinson University was able to accomplish this with the help of NWN.
Posted: 16 Nov 2020 | Premiered: 16 Nov 2020

NWN Corporation

Autumn 2020 Doppler Report
sponsored by HPE and Intel®
WHITE PAPER: As digital transformation efforts accelerate, how do organizations keep sight of their main goals? And what are common factors that can serve as a framework to keep those goals on track? Download this Doppler report to explore the answer to those questions and more.
Posted: 25 Jan 2021 | Published: 25 Jan 2021

HPE and Intel®

How PTC Scaled its Global Business with Fuze
sponsored by Fuze
CASE STUDY: PTC used a patchwork of legacy on-premises systems to support their workforce and call centers. However, they wanted to standardize their system. PTC’s search led them to Fuze’s cloud communications platform. Download this case study to learn about the benefits that PTC saw when implementing Fuze.
Posted: 21 May 2020 | Published: 21 May 2020

Fuze

IT Service Management Book of Knowledge
sponsored by ServiceNow
EBOOK: Dive into this eBook for a firsthand recap of what was covered during ServiceNow’s Knowledge 2020 digital event, including thought-leadership presentations, breakout sessions from customers and experts, and more.
Posted: 09 Oct 2020 | Published: 09 Oct 2020

ServiceNow

CW Europe - September-November 2020: IT expertise in banks' boardrooms reduces risk, says European regulator
sponsored by ComputerWeekly.com
EZINE: The European Central Bank has found that banks with the most IT expertise in the boardroom have better control in several IT risk categories, including fewer successful cyber attacks and less downtime of critical IT systems.
Posted: 27 Aug 2020 | Published: 10 Sep 2020

ComputerWeekly.com

ITIL 4 Whitepaper
sponsored by Atlassian
EBOOK: Open up this 40 page eBook to jumpstart your organization’s agile journey with ITIL 4, including how to build a high-velocity service team and top practice areas for transforming the ways IT teams work. Plus, best practices for bringing agile and DevOps into ITSM.
Posted: 17 Feb 2021 | Published: 17 Feb 2021

Atlassian

Adapting IT operations to uncertain times
sponsored by ServiceNow
WHITE PAPER: The COVID-19 crisis probably wasn’t accounted for in your organization’s business continuity plans – and why would it be? Dive into this guide to learn about the three IT challenges in the new world post-COVID-19.
Posted: 18 May 2020 | Published: 18 May 2020

ServiceNow

How to get closer to the Holy Grail of IT operations management
sponsored by ServiceNow
WHITE PAPER: Self-healing organizations –using AI-driven ITOM to predictively detect issues and resolve them automatically – are a huge, yet unattainable, goal for CIOs. Open up this white paper to learn how to harness AIOps to improve predictability, observability, and real-time decision making to get your organization one step closer to self-healing.
Posted: 07 Apr 2021 | Published: 07 Apr 2021

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