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UCaaS vs. CCaaS vs. CPaaS: What's the difference? sponsored by TechTarget ComputerWeekly.com EGUIDE: It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together. Posted: 05 Nov 2023 \| Published: 06 Nov 2023 TOPICS: Application Programming Interfaces \| Collaboration \| Collaborative Applications Software \| Communications Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers \| Remote Users \| Software as a Service

MicroScope – October 2019: What's next for the channel? sponsored by MicroScope EZINE: The fourth quarter is the busiest in the channel, and we get an idea of which technologies should be selling strongly Posted: 08 Feb 2021 \| Published: 04 Sep 2019 TOPICS: Artificial Intelligence \| Contact Center Services \| Contact Center Workforce Management \| Contact Centers \| Data Management \| Data Security \| Data Storage \| PC Operating Systems \| Security \| Security Industry \| Security Infrastructure \| Security Software \| Security Threats

Infographic: CPaaS tools driving the market sponsored by TechTarget ComputerWeekly.com EGUIDE: The pandemic drove demand for embedded and digital communications as organisations looked to replace in-person communication. As a result, new CPaaS use cases emerged around telehealth, e-commerce and retail. This infographic highlights some of the key use cases driving change in the market. Posted: 06 Nov 2023 \| Published: 07 Nov 2023 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers

Understanding CPaaS market growth, trends and providers sponsored by TechTarget ComputerWeekly.com EGUIDE: The CPaaS market is maturing as increased demand for digital communications drives new use cases. Organizations looking to buy CPaaS APIs should examine the various use cases that APIs can address and how to choose a CPaaS provider. Read this article to learn more about the trends and providers fueling CPaaS market growth. Posted: 06 Nov 2023 \| Published: 07 Nov 2023 TOPICS: Application Programming Interfaces \| Collaboration \| Collaborative Applications Software \| Communications Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers \| Remote Users \| Unified Messaging \| Unified Messaging Systems

Still Struggling to Reduce Call Center Costs without Losing Customers? sponsored by SAP AG WHITE PAPER: Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. Posted: 01 Feb 2008 \| Published: 01 Feb 2008 TOPICS: Business Intelligence \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services

Making the business case for quantum computing sponsored by TechTarget ComputerWeekly.com EGUIDE: Tech startups, investors, major suppliers and even leading-edge companies are already placing a bet on the future of quantum computing. In this e-guide, we hear from experts in the tech sector, business consultancies and international corporations as they examine the potential of quantum computing. Posted: 15 Mar 2021 \| Published: 15 Mar 2021 TOPICS: Architectures \| IT Auditing \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Services \| IT Systems

2022 Middle East IT Priorities Infographic: Budgets and Buying Patterns sponsored by TechTarget ComputerWeekly.com INFOGRAPHIC: In this infographic, learn more about the most popular IT projects in the Middle East for 2022 and what companies are investing in more than before the pandemic. Posted: 16 Feb 2022 \| Published: 16 Feb 2022 TOPICS: Cloud Computing \| IT Management Services \| IT Spending \| Managed Security Services

CW Middle East - January-March 2021: $60m venture capital fund targets 120 startups sponsored by TechTarget ComputerWeekly.com EZINE: Countries in the Middle East see technology as an industry of the future and are investing heavily in the sector as part of their economic diversification plans. Read in this issue how the latest development will see a $60m venture capital fund, based in Bahrain, invest in 120 early-stage startups across the Middle East region. Posted: 08 Feb 2021 \| Published: 14 Jan 2021 TOPICS: Artificial Intelligence \| Business Development \| Business Intelligence Software \| Business Systems \| IT Services

CW Benelux November 2020-January 2021: Dutch Alzheimer's app helps dementia patients sponsored by TechTarget ComputerWeekly.com EZINE: An app aimed at helping dementia patients and their families has been developed by the Alzheimer Society in the Netherlands and has been welcomed with enthusiasm. Posted: 08 Feb 2021 \| Published: 12 Nov 2020 TOPICS: Artificial Intelligence \| Backups \| IT Infrastructure \| IT Outsourcing Services \| IT Services \| Software \| Software Development Tools \| Storage Devices

ACCELERATING IMPACT: NONPROFITS + SERVICENOW sponsored by ServiceNow EBOOK: How can you balance the nuanced IT requirements within your nonprofit while delivering exceptional experiences for customers and employees? Access this e-book to examine the key areas in which ServiceNow supports the organizational and digital transformation goals of nonprofits. Posted: 07 Jan 2025 \| Published: 07 Jan 2025 TOPICS: IT Agents \| IT Infrastructure \| IT Management \| IT Management Services \| IT Systems

Customer Service Outsourcing Reports