Remote Agent Playbook
sponsored by RingCentral
EBOOK:
Access this e-book to learn what changes with remote support teams, what strategies you can implement now, and how to manage your teams across locations to service customers.
Posted: 31 Jul 2020 | Published: 31 Jul 2020
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Maximize Your Contact Center Performance With Employee Engagement
sponsored by Talkdesk
EBOOK:
Download this eBook to explore the concept and potential benefits of contact center employee engagement, as well as strategies and innovative technologies that can help you achieve it.
Posted: 17 Jun 2020 | Published: 17 Jun 2020
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MicroScope – October 2019: What's next for the channel?
sponsored by MicroScope
EZINE:
The fourth quarter is the busiest in the channel, and we get an idea of which technologies should be selling strongly
Posted: 23 Sep 2019 | Published: 04 Sep 2019
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Get the Most Out of Multichannel Marketing Automation Software
sponsored by Pegasystems
EBOOK:
In this e-guide, learn why organizations must align multichannel marketing automation software with user expectations, as well as have it reflect business processes. Additionally, unveil exclusive tips on how to choose a marketing automation tool that fits your business needs.
Posted: 16 Dec 2014 | Published: 16 Dec 2014
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Create and implement an all-purpose multichannel contact center
sponsored by ConvergeOne
EBOOK:
Find out why it's hard to determine exactly how to integrate social channels with CRM and how your business model -- and finding where your customers hang out -- will show the way.
Posted: 03 May 2018 | Published: 03 May 2018
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Contact Center Security in the Cloud: Questions to Ask & Answers to Expect
sponsored by LiveOps
WHITE PAPER:
Read this white paper to learn what should be addressed when moving your contact center to the cloud including important security risks.
Posted: 31 Oct 2011 | Published: 28 Oct 2011
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Still Struggling to Reduce Call Center Costs without Losing Customers?
sponsored by SAP AG
WHITE PAPER:
Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.
Posted: 01 Feb 2008 | Published: 01 Feb 2008
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Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST:
Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013
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3 Keys to a 5-Star Mobile User Experience
sponsored by Hewlett Packard Enterprise
RESOURCE:
Access this brief resource to find fast facts about the mobile user experience, and find out why the user experience should be at the top of every enterprise's list. View now to discover how your mobile experience may be handicapping your business and damaging your brand presence.
Posted: 15 Dec 2014 | Published: 15 Dec 2014
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Explore the Changing Contact Center Landscape
sponsored by LogMeIn Rescue
EGUIDE:
New technology is shifting contact centers in a different direction – one that appeals more to current customer expectations. In this expert guide, discover new opportunities available for contact centers. Explore why infrastructure has become a major concern, new multichannel technology, and how one call center made social media work.
Posted: 09 Mar 2017 | Published: 06 Mar 2017
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