Understanding the Difference between a Cloud-native and a Hosted Solution
sponsored by NICE inContact
RESOURCE:
When it comes to contact center solution, it's very important to understand the difference between a hosted solution and a cloud-native solution. Download this brief one-page Frost & Sullivan report to better understand the differences between hosted and cloud-native capabilities.
Posted: 16 Nov 2018 | Published: 16 Nov 2018
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The AI-Powered Contact Center
sponsored by Genesys
WHITE PAPER:
AI has proved to be a helpful tool in modernizing the call center, reinvigorating its profitability, and bringing it back to the forefront of business operations. Read this eBook to learn about the Genesys AI, and how their predictive AI-powered tool can help empower your call center with better customer-agent connections.
Posted: 18 May 2020 | Published: 18 May 2020
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The Collaborative Contact Center A disruptive approach to customer engagement
sponsored by RingCentral
WHITE PAPER:
Access this white paper to review key considerations that can help you choose a cloud contact center solution and discover 4 four reasons to make your contact center collaborative.
Posted: 21 Apr 2020 | Published: 21 Apr 2020
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10 Rules For An Efficient Contact Center
sponsored by Intrado
WHITE PAPER:
There are new rules emerging for your contact center. Cloud-based technology is shifting how things are done, but you must now streamline your skills and strategies for success. Learn 10 rules that will help you run a more efficient contact center in the wake of the shifting landscape.
Posted: 23 Mar 2017 | Published: 23 Mar 2017
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A Step-by-Step Guide to Improve your Employee Onboarding
sponsored by Pipefy
WHITE PAPER:
As everyone knows, the first impression is the one that sticks. Because of that, it is important to structure your employee onboarding thoughtfully. Download this eBook to explore 6 steps typically involved in the onboarding process and expert tips to help you give new employees a great experience.
Posted: 22 Apr 2020 | Published: 22 Apr 2020
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Digital-first Contact Center: The Innovator's Guide
sponsored by NICE inContact
EBOOK:
Download this eBook to explore research findings surrounding contact center transformation and get tips on how you can provide a best-in-class digital experience to customers.
Posted: 07 May 2020 | Published: 07 May 2020
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Call Center Quality Assurance Guide
sponsored by CallMiner
WHITE PAPER:
In this guide, discover everything you need to know about creating and maintaining call center quality assurance. Uncover the problems created by poor call center quality assurance, and learn how to resolve call center quality management issues with a robust call center quality assurance strategy.
Posted: 28 Aug 2019 | Published: 28 Aug 2019
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How-To Guide: Top Ways to Optimize Your Contact Center Investment
sponsored by Cisco
WHITE PAPER:
Find out what you need to know to ensure your contact center runs to the best of its ability.
Posted: 16 Jun 2014 | Published: 31 Dec 2013
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Contact Center Metrics for Customer Experience Success
sponsored by Desk.com (A Salesforce Company)
EGUIDE:
In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.
Posted: 24 Mar 2014 | Published: 24 Mar 2014
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The Hidden ROI of a Cloud-based Contact Center
sponsored by Five9
ANALYST REPORT:
Access this report from Aberdeen Group to examine some of the top business drivers for cloud-based contact centers. You'll also explore the benefits that the cloud offers contact centers, and how it improves customer experience over traditional call center deployments.
Posted: 30 Sep 2013 | Published: 31 Jan 2013
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