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The Real-World Guide to Managing Remote Teams with CXone
sponsored by NICE inContact
WEBCAST: In this interactive workshop, learn how you can better manage your remote contact center agents with NICE inContact’s CXone. You’ll also be provided with a workbook you can use as a real-life reference once you’re back in the office. Watch now to get started.
Posted: 15 Jan 2021 | Premiered: Jan 15, 2021

NICE inContact

NWN Experience Management Platform: What to know
sponsored by NWN Corporation
WEBCAST: NWN recently enhanced their NWN Experience Management Platform (EMP) for their 1,300+ customers, to help them achieve real-time visibility and control, and self-service capabilities. Learn about their EMP platform in this webinar, which also includes a quick demo of the solution.
Posted: 18 Nov 2020 | Premiered: Nov 18, 2020

NWN Corporation

5 benefits of call reports
sponsored by CloudCall Ltd
WEBCAST: Analyzing call data can reveal powerful insights into how your business is operating and how improvements can be made. With many businesses working remotely, it’s more important than ever to be able to accurately track activity levels. Watch this video for an in-depth look at the benefits of call reports.
Posted: 06 Nov 2020 | Premiered: Nov 6, 2020

CloudCall Ltd

Genesys Cloud Video
sponsored by Genesys
WEBCAST: Watch this brief video to learn about the Genesys Cloud, and how it can help contact centers big and small create meaningful customer experiences and build brand loyalty.
Posted: 02 Nov 2020 | Premiered: Nov 2, 2020

Genesys

From an On-Prem Contact Center to a Cloud-Based one in 19 hours
sponsored by Intrado
WEBCAST: For one client, contact center provider, Intrado, replaced their entire physical call center with a cloud-based virtual one in just 19 hours. Learn about the transformation in this brief video.
Posted: 23 Jun 2020 | Premiered: Jun 23, 2020

Intrado

Remote Working Made Simple with CloudCall
sponsored by CloudCall Ltd
VIDEO: Many teams are now working from home and this is set to continue for a while. Explore some of the common remote issues in the recruitment industry and how CloudCall can help overcome them in this brief video.
Posted: 11 Nov 2020 | Premiered: 11 Nov 2020

CloudCall Ltd

Native CTI and Cloud Call Center Solution for ServiceNow
sponsored by ServiceNow
VIDEO: In this video, see how you can extend the value of ServiceNow with 3CLogic’s enterprise-grade cloud Call Center solution—specially designed to complement existing digital workflows—like email and chat—for a complete omnichannel experience. Watch now to learn more.
Posted: 19 Nov 2020 | Premiered: 19 Nov 2020

ServiceNow

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Reaching for Improved IT Service Management with Digital Transformation
sponsored by ServiceNow
WEBCAST: Modernizing and automating ITSM is a tempting concept, but employee pushback, lack of expertise and limited resources can get in the way of a successful transition.Listen to this webinar to hear one company’s roadmap to digital transformation, along with the challenges they encountered and resolved along the way.
Posted: 20 Nov 2020 | Premiered: Nov 20, 2020

ServiceNow

On the Road to Recovery: 2021 Technology Expense Management Marketing Predictions
sponsored by Calero MDSL
WEBCAST: As we start the road to recovery, what are the key market trends that will affect your telecom, mobility, cloud, and application expense and finance strategy? In this webcast, uncover present trends and unique complexities inside the technology expense management industry and explore predictions for the future of the industry.
Posted: 21 Dec 2020 | Premiered: Dec 21, 2020

Calero MDSL
 

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