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CCP Reports
 
Remote Agent Playbook
sponsored by RingCentral
WHITE PAPER: Transitioning to remote work has presented a lot of challenges for contact centers. Download this playbook to learn what strategies and tools you can implement today in your contact center to better support agents and customers during emergency situations.
Posted: 17 Dec 2020 | Published: 17 Dec 2020

RingCentral

Is Remote Work Sustainable?
sponsored by RingCentral
ANALYST REPORT: This report explains the secret to achieving sustainable remote work—building a “connected culture.” Read it here to learn how to get started, with 5 trends and highlights from a recent global study of remote office workers.
Posted: 15 Dec 2020 | Published: 31 Jul 2020

RingCentral

How AI Will Impact Employee Hiring, Engagement, And Retention
sponsored by Emmersion Learning
WHITE PAPER: Amid the shift to remote work, organizations are realizing the advantages of using tools like AI to assist in the hiring process. Get expert insight on how AI is—and will continue to—impact employee hiring, engagement and retention in this paper.
Posted: 13 Jan 2021 | Published: 13 Jan 2021

Emmersion Learning

Why Does Cybersecurity Training Fail?
sponsored by Mimecast
WHITE PAPER: The Verizon 2018 Data Breach Investigations Report found that email attacks were the cause of 96% of data breach incidents. Despite this, 34% of employees don’t see the importance of security measures.The verdict is in: Cybersecurity training fails. Why? What can you do to fix it?Dive into this white paper to learn how to solve this major problem.
Posted: 17 Jul 2020 | Published: 17 Jul 2020

Mimecast

Get It Measured, Get It Done. Focus on Business Value
sponsored by ServiceNow
WHITE PAPER: Project management can be challenging, with just 19% of organizations delivering successful projects on time. Businesses can address the fundamental problems plaguing their projects, but only by reevaluating the way you plan and deliver projects. Read this white paper to learn how you can implement successful, timely project delivery.
Posted: 11 Jan 2021 | Published: 11 Jan 2021

ServiceNow

Analytics for the Executive Home Office
sponsored by Fractal
WEBCAST: Access this resource to learn the 5 stages of analytics readiness for remote working in order to make the most out of the transformation brought on by the coronavirus pandemic.
Posted: 03 Aug 2020 | Premiered: Aug 3, 2020

Fractal

HR Trends 2020: Unblocking HR Teams from Outdated Processes
sponsored by DocuSign, Inc.
ANALYST REPORT: Access this analyst report to learn the trends, challenges and solutions of HR technology and discover the DocuSign Vision for HR teams.
Posted: 24 Jul 2020 | Published: 24 Jul 2020

DocuSign, Inc.

Internal Communication Strategies For Remote Work
sponsored by SocialChorus
RESOURCE: As this survey of 250 IT leaders conducted by Pulse and SocialChorus finds,some organizations are lagging behind when it comes to internal communication. Download this infographic to explore their results, and suggestions for improving remote work communication.
Posted: 07 Oct 2020 | Published: 07 Oct 2020

SocialChorus

ERP for People-Centered Services Organizations
sponsored by Unit4
WHITE PAPER: How can you create the best People Experience for your employees? It starts by having the right enterprise software. Learn about Unit4’s ERP offerings and how they can help free people from low-value, repetitive tasks—creating the best possible workplace experience—in this white paper.
Posted: 05 Aug 2020 | Published: 05 Aug 2020

Unit4

Engaging Remote Employees: How the Best Workplaces Do It
sponsored by RingCentral
RESOURCE: Transitioning your team to remote work doesn’t have to be a hassle. To help you engage your remote employees, RingCentral gathered some tips from companies who’ve been leading the charge when it comes to building and retaining highly productive remote teams. See what they said about keeping their workers engaged in this blog post.
Posted: 10 Aug 2020 | Published: 10 Aug 2020

RingCentral
 
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