Business Services

CASE STUDY: EdgeComputing for Java is a new deployment model for enterprise Java Web applications in which the customer selects components of the applications to run on the Akamai network, taking advantage of the global reach.

Posted: 08 Jun 2004 | Published: 01 Mar 2003

WHITE PAPER: Read this white paper to learn how to shed excess code and redundant customizations for faster and more efficient Oracle E-Business Suite upgrades.

Posted: 02 Mar 2012 | Published: 02 Mar 2012

DATA SHEET: AventX Connector for SAP ERP works in conjunction with AventX UNIX to automatically fax a limitless number of business documents directly from your SAP application. An economical, easy-to-implement product, the AventX Connector for SAP ERP gives companies the simple tools they need to achieve measurable savings and enhan

Posted: 08 May 2009 | Published: 08 May 2009

ASSESSMENT TOOL: This Return on Investment FAX calculator helps you determine the what sending faxes manually costs your organization annually, demonstrating how an automated FAX solution from STR Software can save your company money.

Posted: 08 May 2009 | Published: 08 May 2009

VIDEO: Oracle E-Business Suite users can now control the transfer and processing of data from within the familiar EBS forms interface.  In this short video you will experience how a standardized process allows EBS users to become self-sufficient in the transfer of data to and from EBS and other systems, internally and externally to your IT environment. 

Posted: 19 Oct 2010 | Premiered: 19 Oct 2010

ANALYST REPORT: We're at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels. Access this Forrester report for the top 10 customer service trends, including key takeaways about using AI to focus on building connections with customers.

Posted: 12 Oct 2018 | Published: 24 Jan 2018

WHITE PAPER: Customer service metrics help to track performance in your primary customer service mission – but you'll need data to be successful. Download this white paper to explore a defined path through all the data and uncover expert advice about how to best use the metrics found to be essential for managing your support operations.

Posted: 30 Nov 2018 | Published: 30 Nov 2018

RESEARCH CONTENT: In this report, uncover 3 characteristics that separate the companies with the very best customer service from those that struggle, top challenges facing customer service managers, and strategies for delivering excellent service. Continue reading to explore more survey findings and key takeaway.

Posted: 17 Oct 2018 | Published: 15 Oct 2018

RESEARCH CONTENT: In this report, explore how forward-thinking business leaders are redefining the fundamentals of customer service by investing in new strategies, processes, and technology that help drive case volumes down & increase customer loyalty.

Posted: 25 Oct 2018 | Published: 25 Oct 2018

WHITE PAPER: Omnichannel is how you can meet your customers where they are, wherever they are. In this white paper, explore 5 common misconceptions about omnichannel support, and find out why it's a must-have.

Posted: 25 Oct 2018 | Published: 25 Oct 2018