The Service Desk KPIs Top MSPs Rely on for Success & How to Use Them in Your Business
sponsored by ConnectWise
WHITE PAPER:
Visibility into the performance of your organization’s service desk provides insight into what issues to focus on to provide the support your clients expect, but KPIs aren’t always easily translated. Save a copy of this 18-page eBook, which focuses on the seven KPIs used by top service providers to measure service desk efficiency.
Posted: 29 Apr 2020 | Published: 29 Apr 2020
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Why Your Chatbot Or Virtual Agent Is Your Trusted IT-Security Partner
sponsored by Serviceaide
WHITE PAPER:
Explore how a virtual agent can be an effective part of your IT team and security strategy in this white paper.
Posted: 09 Jun 2020 | Published: 09 Jun 2020
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CW Middle East April-June 2020: Quarter of Middle East businesses have no women in IT
sponsored by ComputerWeekly.com
EZINE:
The Middle East faces fierce competition for IT professionals with the right skills, so it is so worrying that the region's women are so underrepresented in the IT community. In fact over quarter of businesses in the Middle East have no women in their IT departments, according to Computer Weekly's Salary Survey.
Posted: 31 Mar 2020 | Published: 09 Apr 2020
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Infographic: 2019 IT Priorities - APAC
sponsored by ComputerWeekly.com
EGUIDE:
This infographic provides a snapshot of our 2019 IT Priorities survey results. Discover what IT departments are investing in and how much budgets are increasing by. Taken from a study of 968 respondents from across APAC.
Posted: 07 Aug 2019 | Published: 08 Aug 2019
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Success Story: Dartmouth College
sponsored by GoTo-LogMeIn
CASE STUDY:
COVID-19 has hit the educational industry particularly hard. Many universities are still running traditional legacy phone systems, making effective communications almost impossible… unless they’re in the cloud. Take a look at this case study detailing how Dartmouth College was able to stay connected in the wake of pandemic.
Posted: 12 Aug 2020 | Published: 01 Jul 2020
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CW Nordics May 2018
sponsored by ComputerWeekly.com
EZINE:
In a country like Sweden which has embraced IT to transform life and work and where concepts like cashless society are welcomed by many, the proliferation of artificial intelligence is inevitable.
Posted: 18 May 2018 | Published: 24 May 2018
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Computer Weekly - 28 July 2020: Meet the CIO connecting IT in the most inhospitable environments
sponsored by ComputerWeekly.com
EZINE:
In this week's Computer Weekly, we discuss the challenges of running global IT in the world of copper mining. We look at how tech vendors are adapting their products to meet the lockdown demands of working from home. And we examine how zero-trust methods can help secure container technology. Read the issue now.
Posted: 24 Jul 2020 | Published: 28 Jul 2020
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UK IT Priorities 2019
sponsored by ComputerWeekly.com
EGUIDE:
The results of our 2019 IT Priorities survey are in, and they show the good news that IT budgets are rising faster than they have for many years. Cloud remains the top spending priority for this year, but IT automation is growing fast as a major investment area.
Posted: 27 Feb 2019 | Published: 27 Feb 2019
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Globalia Boosts Operational Efficiency with Digital Workflows from ServiceNow
sponsored by ServiceNow
CASE STUDY:
Dive into this case study to learn how Globalia enhanced customer experiences and boosted operational delivery models using ServiceNow to earn unified IT service delivery.
Posted: 09 Sep 2020 | Published: 09 Sep 2020
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Working with the Kubernetes Configuration to Deploy Containers
sponsored by Diamanti
EGUIDE:
In this expert guide, Alan Earls, contributor to SearchITOperations.com, walks you through using the Kubernetes configuration for container deployment. Inside, you'll find expert instruction on properly applying Kubernetes' nodes, pods, schedulers, and volumes to bypass orchestration challenges, and more.
Posted: 27 Feb 2018 | Published: 19 Feb 2018
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